Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a ...
Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a ...
Call Center Operator
Concord, NH · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator
Concord, NH · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator
Strongsville, OH · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator
Strongsville, OH · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator
Duluth, GA · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator
Duluth, GA · On-site
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...
... technical call center environment * Call tracking system experience * Outstanding verbal ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
... technical call center environment * Call tracking system experience * Outstanding verbal ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
... technical call center environment * Call tracking system experience * Outstanding verbal ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
... technical call center environment * Call tracking system experience * Outstanding verbal ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
Technical Call Center Agent-Bilingual-Spanish
Leawood, KS · On-site
$17 - $20/hr
Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...
Technical Call Center Agent-Bilingual-Spanish
Leawood, KS · On-site
$17 - $20/hr
Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...
Technical Call Center Agent-Bilingual-Spanish
Leawood, KS · On-site
$17 - $20/hr
Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...
Technical Call Center Agent-Bilingual-Spanish
Leawood, KS · On-site
$17 - $20/hr
Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...
Call Center Specialist
Indianapolis, IN · On-site
$16/hr
Preferred: 1-3 years of experience in a technical call center or related field Additional Information This is a hybrid role requiring in-office presence for training and the initial weeks post ...
Quick apply
Call Center Specialist
Indianapolis, IN · On-site
$16/hr
Preferred: 1-3 years of experience in a technical call center or related field Additional Information This is a hybrid role requiring in-office presence for training and the initial weeks post ...
Clinical and Technical Call Center Pharmacy Technician
Mclean, VA · On-site
$18.75 - $23/hr
Pharmacy Technician The Pharmacy Technician for the PBM clinical and technical call center is expected to be a subject matter expert in areas of pharmacy knowledge as well as call center operations.
Clinical and Technical Call Center Pharmacy Technician
Mclean, VA · On-site
$18.75 - $23/hr
Pharmacy Technician The Pharmacy Technician for the PBM clinical and technical call center is expected to be a subject matter expert in areas of pharmacy knowledge as well as call center operations.
Technical Call Center Team Leader and Project Manager
Jersey City, NJ · On-site
$75K - $80K/yr
We are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which ...
Technical Call Center Team Leader and Project Manager
Jersey City, NJ · On-site
$75K - $80K/yr
We are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which ...
Call Center Agent
Pembroke, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Pembroke, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Hinesville, GA · On-site
$13.75 - $18.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Hinesville, GA · On-site
$13.75 - $18.25/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Killeen, TX · On-site
$13.50 - $17.75/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Midway, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Midway, GA · On-site
$13.75 - $18/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...
Call Center Agent
Savannah, GA · On-site
$14 - $18.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... In this role, you handle inbound and outbound calls, helping to support customer service, technical ...
Call Center Agent
Savannah, GA · On-site
$14 - $18.50/hr
Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... In this role, you handle inbound and outbound calls, helping to support customer service, technical ...
Technical Call Center information
See salary details
$14.42 - $17.20
6% of jobs
$19.63 is the 25th percentile. Wages below this are outliers.
$17.20 - $19.97
21% of jobs
The median wage is $22.62 / hr.
$19.97 - $22.75
23% of jobs
$22.75 - $25.52
13% of jobs
$25.52 - $28.30
9% of jobs
$29.29 is the 75th percentile. Wages above this are outliers.
$28.30 - $31.08
7% of jobs
$31.08 - $33.85
6% of jobs
$33.85 - $36.63
9% of jobs
$36.63 - $39.40
3% of jobs
$39.40 - $42.18
1% of jobs
$42.18 - $44.95
1% of jobs
$14
$26
$44
How much do technical call center jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.
What is a technical call center?
Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.
What are the key skills and qualifications needed to thrive as a technical call center representative?
To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
What are some common challenges faced by technical call center representatives, and how are they typically addressed?
Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.
What is the difference between Technical Call Center vs Customer Support Specialist?
| Aspect | Technical Call Center | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical certifications, IT knowledge | Basic customer service skills, sometimes certifications |
| Work Environment | Call centers, technical support teams | Customer service departments, help desks |
| Employer & Industry Usage | Tech companies, telecom providers | Retail, service industries, tech firms |
| Common Search & Comparison | Technical support roles, troubleshooting |
The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.
Can I get a technical call center job with no experience?
Technical call center jobs often do not require prior experience, as employers typically provide training on company systems and customer service protocols. Basic skills such as communication, problem-solving, and familiarity with computers can help candidates qualify, but some roles may prefer or require certifications or technical knowledge depending on the complexity of the support provided.
More about Technical Call Center jobs
What states have the most Technical Call Center jobs?
States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for?
The top searched job categories for Technical Call Center jobs are:
Part Time - Call Center Operator
Boise, ID • On-site
Intralot
7.2
Based on 16 frontline employees who took The Breakroom Quiz
10th of 15 rated gambling companies
People enjoy working here
Good employer
Recommended by parents
Respectful managers
Uninterrupted breaks
Other
Re-posted 5 days ago
Job description
Part Time Call Center Operator - Evening And Weekend Shifts
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Education, Training and Experience: High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment. Call tracking system experience preferred.
Knowledge, Skills and Abilities: Knowledge of tracking software. Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a team environment. Ability to troubleshoot. Ability to explain technical information to a non-technical client. Strong verbal and written communication skills. Understanding of help desk operations, tools, methodologies and processes.
Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages (inbound/outbound) phone calls from Lottery retailers. Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions. Dispatch technicians as appropriate for on-site repairs.
Employment Eligibility Verification: Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements: Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer.
As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.
