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Technical Call Center Jobs (NOW HIRING)

Intralot

Part Time - Call Center Operator

Boise, ID · On-site

Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a ...

Intralot

Call Center Operator

Concord, NH · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator

Strongsville, OH · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator

Duluth, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Panasonic

Technical Call Center Team Lead

Leawood, KS · On-site

$22 - $24/hr

... technical capability, efficiency, and customer experience. The Team Lead is accountable for ... Previous call center experience preferred * Must have excellent leadership skills * Ability to ...

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Technical Call Center information

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How much do technical call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What is a technical call center?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by technical call center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

Is a technical call center a high stress job?

A technical call center job can be high stress due to handling difficult customer issues, meeting performance metrics, and working in a fast-paced environment. Success often requires strong communication skills, technical knowledge, and the ability to manage pressure effectively.

What are the key skills and qualifications needed to thrive as a technical call center representative?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Call Center Technician

Revels Turf & Tractor LLC

Fuquay Varina, NC • On-site

$31K - $38K/yr

Other

Posted 22 days ago

Job description

Description

Title: Technical Call Center Technician

Reports to: Customer Experience Manager

Position summary: This position is responsible for the daily functions related to assisting in support of centralized customer and product support functions. This person will perform all duties in accordance with Revels' policies and procedures.


Essential duties (including, but not limited to):

  • Provide technical support to customers for John Deere and various allied equipment
  • Open and review work orders for various service transactions
  • Maintain and follow up on work orders
  • Utilize and interact with co-workers and mobile technicians as needed to provide service issue resolutions
  • Monitor and provide support for Expert Alerts, and DTC notifications
  • Utilize John Deere Service Center, CCMS/DTAC, Expert Connect, and all other John Deere resources required by Revels
  • Answer phone calls in the call center, return missed calls, and messages.  
  • Utilize all necessary documents/spreadsheets in order to assist customers on various types of calls and requests.
  • Service as a technical communicator (TC)


Requirements

  • Must have at least 3 years of mechanical experience with John Deere golf equipment and John Deere online systems.
  • 3 years of familiarity with a variety of the field's concepts, practices, and procedures.
  • Ability to remain focused in a busy environment
  • Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff.
  • Team player, willingness to adapt to necessary changes within the job description to better serve the company in challenging situations.
  • Bilingual not required, but preferable due to some language barriers with a small portion of our customers.
  • Experience with basic computer functions, and ability to learn new programs, and create and edit spreadsheets.
  • Willingness to accompany technicians in the shop or on the road occasionally if requested by supervisor.
  • Must participate in John Deere training as required by Revels, and complete are required classes in order to obtain certification.

Working Conditions:

  • General office environment
  • Some activities will be carried out in an outside storage yard for equipment, or in a shop environment. 
  • Occasionally, ride along with a mobile technician or salesperson to learn more about their daily routines.

Physical Requirements:

  • Must be able to complete various activities in the work area that may require lifting, standing, and carrying, bending, stretching, kneeling, squatting, and sitting for extended periods of time.
  • Must be able to lift/move 25 lbs. at a time.



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