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Technical Call Center Jobs (NOW HIRING)

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator

Duluth, GA · On-site

Call Center Operator - Sports Betting Intralot is engaged in the supply of integrated gaming and ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

... emphasis on inbound technical support and customer service. * Medical, Dental, Vision, and ... The Call Center Supervisor manages a team of Membership Care/Customer Service Agents and Team Lead ...

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How much do technical call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are technical call center jobs?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by Technical Call Center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Call Center Representative, and why are they important?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Contact / Call Center Specialist

Futran Tech Solutions Pvt. Ltd.

Sacramento, CA • On-site

$15.50 - $19.50/hr

Full-time

Re-posted yesterday

Job description

This is strictly for Onsite-Role and have to be ElkGrove , Sacramento - california (Customer office)
JD and Skill Set :
Looking for people with technical call center experience at tier 2 level.
The team will specialize support around customer's video conferencing for hosting/attending meetings.11:13
video conferencing experience is a plus, but not necessary.
  • Customer Focus
  • Helping others
  • Accurate Listening
  • Analytical thinking
  • Answering a complaint
  • Asking questions
  • Attention to detail
  • Logical thinking
  • Listening
  • Giving Instruction

Nice to have:
Infrastructure Support

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