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Technical Call Center Jobs (NOW HIRING)

Panasonic

Technical Call Center Agent

Leawood, KS · On-site

$18 - $20/hr

Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...

Panasonic

Technical Call Center Agent

Leawood, KS

$18 - $20/hr

Previous call center experience preferred * Fundamental understanding of electronics required * Ability to read and understand technical documents and manuals * PC literate with the ability to use ...

Intralot

Call Center Operator

Strongsville, OH

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

Intralot

Call Center Operator

Benton, AR

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator ...

Intralot

Call Center Operator

Duluth, GA · On-site

Call Center Operator - Sports Betting Intralot is engaged in the supply of integrated gaming and ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel

Intralot

Call Center Operator

Duluth, GA

Call Center Operator - Sports Betting Intralot is engaged in the supply of integrated gaming and ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel

Gold Rush Gaming

Call Center Clerk

Hoffman Estates, IL

$17 - $20/hr

You'll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is ...

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How much do technical call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Call Center Representative, and why are they important?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.

What are some common challenges faced by Technical Call Center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

What are technical call center jobs?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Technical Call Center Agent

Technical Call Center Agent

Panasonic

Leawood, KS • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Overview
Provide front-line support to business-to-business clients (non-consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.
Responsibilities
Job Duties:
  • Provide exemplary customer service to internal and external customers
  • Provide support for product specific incoming calls, chats and emails
  • Demonstrate timely and efficient resolution of customer contacts
  • Exercise empowerment within guidelines when accommodating customers
  • Evaluate, research and escalate as appropriate for skill level
  • Support customer requests for general inquiries and route as appropriate
  • Accurately document customer contacts within product-specific ticketing systems
  • Demonstrate efficient and appropriate use of resources
  • Demonstrate knowledge and ability to learn new products and product types

Job Requirements:
  • Previous call center experience preferred
  • Fundamental understanding of electronics required
  • Ability to read and understand technical documents and manuals
  • PC literate with the ability to use Microsoft Word, Excel and Power Point
  • Ability to perform multiple tasks simultaneously
  • Ability to work in a diverse, team-based environment
  • Ability to work independently with limited guidance
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
  • Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion

Benefits & Perks - What's In It For You
Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:
  • Health Benefits - Medical, dental, and vision.

  • Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.

  • Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.

  • Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)

  • Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of $18.00 - $20.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
Salary Range
18.00-20.00 REQ-154822

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