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At&T Call Center Jobs (NOW HIRING)

AT&T

Call Center Sales Representative

Richardson, TX

$22.33/hr

... AT&T's products and services to effectively service and retain customers. You'll be an expert at ... What we're looking for Call center or customer service experience. Flexibility to work any schedule ...

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Delaware Eye Care Center

Call Center Representative

Dover, DE · On-site

$12.75 - $16/hr

Our Top Candidates will have at least one year of previous call center or medical office front desk ... It isn't speaking the words, but starts with a culture of caring, listening and service. We would ...

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How much do at&t call center jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for at&t call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the most common challenges faced by agents working in an AT&T call center, and how can they overcome them?

Agents in AT&T call centers often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new products or procedures. Successfully managing stress and maintaining a positive attitude are crucial for handling these challenges. Team leaders and supervisors typically provide ongoing training, support, and regular feedback to help agents improve their communication skills and product knowledge. Building strong teamwork and using available resources, such as knowledge bases and escalation protocols, can also make daily tasks more manageable and rewarding.

What are the key skills and qualifications needed to thrive as an AT&T Call Center Representative, and why are they important?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools are important. Patience, active listening, and resilience distinguish top performers in this role. These skills ensure customer issues are resolved efficiently, leading to high satisfaction and retention in a fast-paced environment.

What is an AT&T call center?

An AT&T call center is a customer service facility where agents handle inquiries, technical support, billing issues, and sales for AT&T products and services. Employees answer phone calls, resolve customer concerns, and provide information about wireless, internet, and TV services. These centers play a vital role in ensuring customer satisfaction and maintaining AT&T's reputation for service. Working in an AT&T call center typically involves shift work, communication skills, and familiarity with AT&T's offerings.

What is the difference between At&T Call Center vs Customer Service Representative?

AspectAt&T Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, training in telecom productsHigh school diploma, customer service skills
Work EnvironmentCall center setting, inbound/outbound callsOffice or retail, direct customer interaction
Employer & IndustryTelecommunications, At&TVarious industries, retail, service sectors

At&T Call Center roles focus on handling telecom-related inquiries within a call center environment, often requiring specific product knowledge. Customer Service Representatives work across industries, providing direct support to customers in various settings. While both roles involve customer interaction, At&T Call Center positions are specialized in telecom services, whereas Customer Service Representatives have broader industry applications.

More about At T Call Center jobs
What cities are hiring for At&T Call Center jobs? Cities with the most At&T Call Center job openings:
What states have the most At&T Call Center jobs? States with the most job openings for At&T Call Center jobs include:
What job categories do people searching At&T Call Center jobs look for? The top searched job categories for At&T Call Center jobs are:
At T Call Center jobs near you
Infographic showing various At&T Call Center job openings in the United States as of June 2026, with employment types broken down into 62% Full Time, 13% Part Time, and 25% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Customer Service Representative

Call Center Customer Service Representative

AT and T

Mesa, AZ • On-site

$25.02/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 718 frontline employees who took The Breakroom Quiz

37th of 80 rated telecommunications companies

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact
As a Business Premier Service Consultant (Call Center Customer Service Representative), you'll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You'll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, you'll deliver excellent customer experience, collaborate with teams, and stay up to date with the latest technology and offerings.
What your day-to-day will look like
  • Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
  • Simplify and explain customer bills, rate plans, and features of AT&T's products and services.
  • Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
  • Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
  • Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
  • Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
  • Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
  • Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
  • Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency
Our Business Premier Service Consultants earn $25.02 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

What we're looking for
  • At least one year of customer service experience preferred; call center experience preferred.
  • Flexibility to work any schedule during hours of operation is essential 5 am - 10 pm, Monday -Sunday (2 days off). Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
If you are considering jobs like Call Center Representative, Customer Service Representative, Tech Support Representative, or Call Center Agent, this career move would be a great fit!
#connectourcustomers
16000064
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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