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At&T Call Center Jobs (NOW HIRING)

AT&T

Call Center Sales Representative

Richardson, TX

$22.33/hr

... AT&T's products and services to effectively service and retain customers. You'll be an expert at ... What we're looking for Call center or customer service experience. Flexibility to work any schedule ...

AT and T

Call Center Support Representative

Atlanta, GA · On-site

$18.68/hr

Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center ... Career possibilities are limitless with AT&T. You will have the chance to round out your experience ...

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How much do at&t call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for at&t call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the most common challenges faced by agents working in an AT&T call center, and how can they overcome them?

Agents in AT&T call centers often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new products or procedures. Successfully managing stress and maintaining a positive attitude are crucial for handling these challenges. Team leaders and supervisors typically provide ongoing training, support, and regular feedback to help agents improve their communication skills and product knowledge. Building strong teamwork and using available resources, such as knowledge bases and escalation protocols, can also make daily tasks more manageable and rewarding.

What are the key skills and qualifications needed to thrive as an AT&T Call Center Representative, and why are they important?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools are important. Patience, active listening, and resilience distinguish top performers in this role. These skills ensure customer issues are resolved efficiently, leading to high satisfaction and retention in a fast-paced environment.

What is an AT&T call center?

An AT&T call center is a customer service facility where agents handle inquiries, technical support, billing issues, and sales for AT&T products and services. Employees answer phone calls, resolve customer concerns, and provide information about wireless, internet, and TV services. These centers play a vital role in ensuring customer satisfaction and maintaining AT&T's reputation for service. Working in an AT&T call center typically involves shift work, communication skills, and familiarity with AT&T's offerings.

What is the difference between At&T Call Center vs Customer Service Representative?

AspectAt&T Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, training in telecom productsHigh school diploma, customer service skills
Work EnvironmentCall center setting, inbound/outbound callsOffice or retail, direct customer interaction
Employer & IndustryTelecommunications, At&TVarious industries, retail, service sectors

At&T Call Center roles focus on handling telecom-related inquiries within a call center environment, often requiring specific product knowledge. Customer Service Representatives work across industries, providing direct support to customers in various settings. While both roles involve customer interaction, At&T Call Center positions are specialized in telecom services, whereas Customer Service Representatives have broader industry applications.

More about At T Call Center jobs
What cities are hiring for At&T Call Center jobs? Cities with the most At&T Call Center job openings:
What states have the most At&T Call Center jobs? States with the most job openings for At&T Call Center jobs include:
What job categories do people searching At&T Call Center jobs look for? The top searched job categories for At&T Call Center jobs are:
At T Call Center jobs near you
Infographic showing various At&T Call Center job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Sales Representative

Call Center Sales Representative

AT&T

Richardson, TX

$22.33/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 24 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 725 frontline employees who took The Breakroom Quiz

59th of 96 rated telecommunications companies

Job description

This is a full-time position that reports to our office at 2221 Lakeside Blvd, Richardson, TX 75082. If selected, you will be required to work onsite to this location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.

How you'll make an impact

As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered. In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like

You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.

You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.

You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology

and applications, so you can provide the best resolution for the customer.

Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.

What we're looking for

Call center or customer service experience.

Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Desire to work onsite in one of our call centers.

What you can look forward to

Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay!We offer paid training as well as resources to encourage your career growth. Our Business Inbound Call Center Sales earn$22.33 per hourplus an additional 300% (capped) on commissions if all sales goals are met/exceeded. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

  • Tuition reimbursement program

  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).

  • Paid Parental and Caregiver Leave.

  • Medical/Dental/Visioncoverage

  • 401(k) plan

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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