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At&T Call Center Jobs in Florida (NOW HIRING)

Ztek Consulting INC

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

T, matches skilled veterans with clients' needs in various areas. Disclaimer: Ztek is an Equal ... contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

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At T Call Center information

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$8

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How much do at&t call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for at&t call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is an AT&T call center?

An AT&T call center is a customer service facility where agents handle inquiries, technical support, billing issues, and sales for AT&T products and services. Employees answer phone calls, resolve customer concerns, and provide information about wireless, internet, and TV services. These centers play a vital role in ensuring customer satisfaction and maintaining AT&T's reputation for service. Working in an AT&T call center typically involves shift work, communication skills, and familiarity with AT&T's offerings.

What are the key skills and qualifications needed to thrive as an AT&T call center representative?

To thrive as an AT&T Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic troubleshooting tools are important. Patience, active listening, and resilience distinguish top performers in this role. These skills ensure customer issues are resolved efficiently, leading to high satisfaction and retention in a fast-paced environment.

What are the most common challenges faced by agents working in an AT&T call center, and how can they overcome them?

Agents in AT&T call centers often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new products or procedures. Successfully managing stress and maintaining a positive attitude are crucial for handling these challenges. Team leaders and supervisors typically provide ongoing training, support, and regular feedback to help agents improve their communication skills and product knowledge. Building strong teamwork and using available resources, such as knowledge bases and escalation protocols, can also make daily tasks more manageable and rewarding.

What is the difference between At&T Call Center vs Customer Service Representative?

AspectAt&T Call CenterCustomer Service Representative
Required CredentialsHigh school diploma, training in telecom productsHigh school diploma, customer service skills
Work EnvironmentCall center setting, inbound/outbound callsOffice or retail, direct customer interaction
Employer & IndustryTelecommunications, At&TVarious industries, retail, service sectors

At&T Call Center roles focus on handling telecom-related inquiries within a call center environment, often requiring specific product knowledge. Customer Service Representatives work across industries, providing direct support to customers in various settings. While both roles involve customer interaction, At&T Call Center positions are specialized in telecom services, whereas Customer Service Representatives have broader industry applications.

What are popular job titles related to At&T Call Center jobs in Florida?

For At&T Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching At&T Call Center jobs in Florida look for?

The top searched job categories for At&T Call Center jobs in Florida are:

At T Call Center jobs near you
Infographic showing various At&T Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Collections Representative - Hybrid

AT and T

Orlando, FL • On-site

$18.68 - $21.80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 731 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.
How you'll make an impact:
In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
What your day-to-day will look like:
  • You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers.
  • You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services.
  • You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
  • In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What we are looking for:
  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

What you can look forward to:
  • Paid training you'll complete from home and additional resources to support you.

Our Pay Transparency:
Our earn Call Center Collections Representatives make between $18.68 to $21.80 + additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Your future is calling. Apply today!
#LI-Hybrid
Weekly Hours:
40
Time Type:
Regular
Location:
Orlando, Florida
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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