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Contact Call Center Jobs in Florida (NOW HIRING)

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

The Call Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Call Center Agent's primary objective is to deliver exceptional ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics. * Proven ability to drive customer satisfaction through service quality ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Key Responsibilities Serve as the first point of contact for all new patient inquiries Conduct ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate ... Key Responsibilities Serve as the first point of contact for all new patient inquiries Conduct ...

Luxury Bath Technologies

Call Center Agent

Clearwater, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... In this role, you will contact homeowners, set qualified appointments for our sales team, follow up ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... In this role, you will contact homeowners, set qualified appointments for our sales team, follow up ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of ... In this role, you will contact homeowners, set qualified appointments for our sales team, follow up ...

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Contact Call Center information

What is a contact call center?

A contact call center is a centralized office where customer service representatives handle incoming and outgoing communications with customers. These centers manage customer inquiries, complaints, technical support, and sales through various channels such as phone calls, emails, live chats, and sometimes social media. Contact call centers play a crucial role in maintaining customer satisfaction and ensuring efficient service delivery for businesses. They often use specialized software to track interactions and provide timely resolutions to customer issues.

What are the key skills and qualifications needed to thrive as a contact call center representative?

To thrive as a Contact Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These competencies are crucial for efficiently resolving customer issues and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by contact call center representatives, and how can they be managed effectively?

Contact call center representatives often handle high call volumes, diverse customer issues, and sometimes difficult interactions. Managing stress, maintaining professionalism, and quickly adapting to new information or procedures are key challenges. Many centers provide robust training, mentoring, and support systems to help representatives succeed, and developing strong communication and problem-solving skills can make the role more manageable and rewarding. Regular feedback and opportunities for advancement also support ongoing growth in this field.

What is the difference between Contact Call Center vs Customer Service Representative?

AspectContact Call CenterCustomer Service Representative
Required CredentialsHigh school diploma; sometimes additional trainingHigh school diploma; customer service skills training
Work EnvironmentCall centers, often in office settingsOffice or retail settings, sometimes remote
Employer & Industry UsageTelecom, finance, retail companiesRetail, healthcare, banking sectors
Common Search & Comparison IntentUnderstanding roles in call centersCustomer support roles in various industries

The main difference between a Contact Call Center agent and a Customer Service Representative lies in their typical work environment and scope. Contact Call Center agents primarily handle inbound or outbound calls within call centers for large organizations, focusing on telecommunication or sales. Customer Service Representatives often work directly with customers in retail or service settings, providing support via phone, email, or in person. Both roles require strong communication skills and similar credentials, but their work settings and industry focus differ.

Can I get a contact call center job with no experience?

Contact call center jobs often do not require prior experience, as employers typically provide training on customer service skills and call handling. Basic communication skills, a positive attitude, and the ability to work in a team are usually sufficient to start in entry-level positions.

Which contact call center pays the most?

Contact call centers that handle high-value clients or specialized industries, such as finance or technology, tend to offer higher pay. Positions requiring advanced communication skills, technical knowledge, or bilingual abilities may also command higher salaries. Compensation varies based on experience, location, and the complexity of the role.

What are popular job titles related to Contact Call Center jobs in Florida?

For Contact Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Contact Call Center jobs in Florida look for?

The top searched job categories for Contact Call Center jobs in Florida are:

Contact Call Center jobs near you
Infographic showing various Contact Call Center job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution.

Call Center Representative (Remote) - Federal Law Enforcement - Texas and Florida

Universal Strategic Advisors LLC

FL • On-site, Remote

$21 - $23/hr

Full-time

Posted 4 days ago

Job description

US Advisors is seeking Call Center Representatives (remote) to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Responsibilities
  • Answer and track high-volume inbound calls in a federal contact center
  • Document calls and prepare detailed reports in government systems
  • Conduct database and open-source intelligence (OSINT) research
  • Route and escalate calls according to operational procedures
  • Maintain accuracy while handling sensitive or law-enforcement related information
  • Other duties, as assigned
Requirements
Required:
  • 3+ years of call center or contact center experience
  • Associates Degree
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information
  • Ability to work in a 24/7 operational environment, including nights and weekends
Preferred:
  • Experience operating in federal, DHS, ICE, or law enforcement environments.
  • Prior experience supporting contact/call center environments.
  • Experience with 24/7 operational environments.

Compensation
The expected hourly rate is $21- $23
Additional Information
  • Client: Federal law enforcement agency
  • Clearance Requirement: Must be eligible for Public Trust clearance
  • Work Schedule: Full-time, remote (work from home) position supporting 24/7/365 operations
  • Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration-and we're looking for professionals who bring those same qualities to every project.
Equal Employment Opportunity Statement
US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

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