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Apple Call Center Jobs in Florida (NOW HIRING)

Collins Consulting

Customer Service I

Lake Mary, FL · On-site

$14 - $19/hr

Responsible for sustaining call center expectations * Maintain patient records and verifies account ... Knowledge of apple and android devices * Proficient with Microsoft office programs; Outlook ...

Stellar IT Group

Service Desk Team Lead

Miami, FL · On-site

They wont be first line on the phones, just point of escalation only. * Tech stack is SNOW, Webex is call center software, log me in, Microsoft Entra, O365, they have about 600 users with apple ...

Stellar IT Group

Service Desk Team Lead

Miami, FL · On-site

They wont be first line on the phones, just point of escalation only. * Tech stack is SNOW, Webex is call center software, log me in, Microsoft Entra, O365, they have about 600 users with apple ...

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How much do apple call center jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for apple call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in Florida?

For Apple Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in Florida look for?

The top searched job categories for Apple Call Center jobs in Florida are:

What cities in Florida are hiring for Apple Call Center jobs?

Cities in Florida with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Consumer Services Representative

Rxadvance Corporation

Tampa, FL • On-site

$20 - $23/hr

Full-time

Posted 7 hours ago

Posted today

Job description

Company Overview:

Join us in our mission to transform healthcare!

RxAdvance, now doing business as nirvanaHealth, is committed to bringing the art of possible to the payer and PBM industries, which is why we strive to invest in our employees throughout all stages of life. nirvanaHealth is the first to offer medical and pharmacy benefit management solutions that run on the same platform, made possible by our creation, Aria – the first robotic process automation cloud platform designed for healthcare. Led by our chairperson John Sculley (former Apple CEO) and Ravi Ika, CEO, nirvanaHealth endeavors to sizably reduce the $900 billion in waste in healthcare administrative and medical costs. We are seeking A-players to join our team – folks who embrace the grind and hustle of a growing company, are collaborative and innovate, are life-long learners and growers, and have an entrepreneurial and positive mindset.

Job Summary:

The Consumer Services Representative is responsible for answering member, pharmacy, and provider inquiries via phone and written communication. They will use problem solving skills and collaboration to resolve the non-clinical questions and/or concerns presented to RxAdvance. The Consumer Services Representative I works in a high-volume call center environment.

Job Responsibilities (but not limited to):

  • Triage phone calls and written inquiries from members, pharmacy personnel, and providers.
  • Maintain accurate and complete documentation of all inquiries for continuous improvement.
  • Effectively communicate issues and resolutions to members, pharmacy personnel, providers, and appropriate internal staff.
  • Follow all internal policies and procedures to ensure consistency, accuracy, and operational effectiveness.
  • Use judgment and problem-solving skills to resolve members, pharmacy personnel, and providers concerns.
  • Monitor ticketing system and respond to inquiries internal and external to RxAdvance.
  • Assist in supplying suggestions and input into training manuals and training documentation.
  • Monitor System Dashboard for accuracy and to verify documentation process is followed.
  • Assist in peer level training and call observation of new hires.
  • Keep up to date with industry trends and regulatory changes in the Health Care industry.
  • Understand where to find and how to utilize health insurance benefit details for serviced plans, including but not limited to Commercial, Medicare, and Medicaid payers.
  • Intake required information and complete process for Prior Authorization call back requests.
  • Follow all external regulatory, state, federal, and credentialing standards as outlined and/or trained by Compliance.
  • If a complaint is received, fills out the Complaint Form and follows Complaint and Grievance Policy.

Qualifications:

Education and/or Training:

  • High School Diploma or Equivalent required.
  • Associate's or Bachelor's Degree is preferred.

Professional Experience:

  • 1-3 years of Customer Service experience required.
  • 1-3 years of Call Center or healthcare experience preferred.
  • Medicare experience strongly preferred.

Technical Skills:

  • Basic level PC skills Required (for example: start up and shut down computer, use mouse to point and click, start, and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines Skills Required, to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills Required (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.
  • Basic or higher understanding of Microsoft Office preferred.