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Apple Call Center Jobs in Florida (NOW HIRING)

Collins Consulting

Customer Service I

Lake Mary, FL · On-site

$14 - $19/hr

Responsible for sustaining call center expectations * Maintain patient records and verifies account ... Knowledge of apple and android devices * Proficient with Microsoft office programs; Outlook ...

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Apple Call Center information

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How much do apple call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for apple call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in Florida?

For Apple Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in Florida look for?

The top searched job categories for Apple Call Center jobs in Florida are:

What cities in Florida are hiring for Apple Call Center jobs?

Cities in Florida with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in Florida as of August 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Customer Service I

Collins Consulting

Lake Mary, FL • On-site

$14 - $19/hr

Other

Posted 24 days ago

Job description

This is a onsite position 100%. Looking for someone to start ASAP.
Principle Responsibilities

  • The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Receive inbound calls from customers for supply orders or customer support
  • Responsible for sustaining call center expectations
  • Maintain patient records and verifies account accuracy
  • Responsible for maintaining patient reorder compliance cases
  • Responsible for achieving and maintaining department KPIs
  • Completes cases and activities per department standards
  • Maintains patient records and verifies account accuracy
  • Actively participates in and attends department meetings
  • Communicates prescription revision request to clinic support teams
  • Contacts referrals to complete new patient welcome calls
  • Coordinates customer returns
  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements

Required Qualifications
  • High School diploma or equivalent
  • Minimum of one year of Customer Service experience
  • Communicate clearly and concisely, both in writing and verbally with others in a professional manner
  • Strong computer skills, proficiency navigating multiple websites and platforms
  • Knowledge of apple and android devices
  • Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel
  • Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

Preferred Qualifications
  • 2-3 years working in a call center environment-any previous Tech Support is a big plus
  • Associate degree or equivalent work history
  • Bilingual-English/Spanish a plus, but not required
  • Some data processing experience preferred
  • Capability of typing 40 wpm
  • Physical Requirements/ Competencies
  • Must be able to work at a computer workstation for extended periods of time
  • Excellent interpersonal and phone etiquette skills
  • Detail & Team Oriented
  • Professional communication Skills
  • Time Management Skills

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