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Apple Call Center Jobs in Florida (NOW HIRING)

Stellar IT Group

Service Desk Team Lead

Miami, FL · On-site

They wont be first line on the phones, just point of escalation only. * Tech stack is SNOW, Webex is call center software, log me in, Microsoft Entra, O365, they have about 600 users with apple ...

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Apple Call Center information

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$8

$13

$18

How much do apple call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for apple call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in Florida?

For Apple Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in Florida look for?

The top searched job categories for Apple Call Center jobs in Florida are:

What cities in Florida are hiring for Apple Call Center jobs?

Cities in Florida with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Customer Service Representative

Contractor in Charge

Orlando, FL • On-site

$19 - $24/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Experienced Call Center Agent
The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks.
This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.
This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.
The Call Center Agent owns not only accurate call handling and booking execution, but also maximizing every inbound opportunity into revenue through effective sales execution.
Who We Are
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!
Location: Must live in Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia
What We Offer:
  • Competitive salary - starting at $19/hour
  • Equipment stipend of $100/month
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training
  • Advancement Opportunities

Responsibilities:
  • Answer all incoming calls or online inquiries, as the initial point of contact
  • Using a company-prepared script, answer our customers' questions and guide them to the best service-solution for their home
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs
  • Help the field team by taking detailed notes from customer calls and entering them into our system
  • Contribute to our company's culture by being upbeat and hard-working
Requirements:
  • High School Diploma/GED is required
  • Self-starter, reliable, flexibility with hours
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Courteous, professional manner, strong customer service skills
  • Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus!
  • HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Equipment Requirement (Not Provided by Company):
• Intel Core i5 4400 (i7 4770 Recommended) or
• AMD Ryzen 5 7600 (Ryzen 7 7700 Recommended) or
• M1 (Apple)
• 2.1 GHz Clock Speed Minimum
• 8GB minimum, 16GB Recommended
• 2 15" monitors
• Internet Wired directly from Router to Computer, No Wi-Fi connection
• Minimum Upload speed: 10 Mbps
• Minimum Download speed: 50 Mbps
• Noise cancelling headset with microphone
Work Schedule:
  • This entry-level work-from-home job works a flexible schedule depending on business needs.
We are an equal opportunity employer

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