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Virtual Call Center Jobs in Florida (NOW HIRING)

Titan Technologies

Call Center Supervisor

Tallahassee, FL · On-site

$23.08/hr

... Virtual School (FLVS) and other Titan call center programs based on business needs. The Call Center Supervisor provides day-to-day leadership, coaching, and operational oversight for a team of call ...

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How much do virtual call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for virtual call center in Florida is $10.51, according to ZipRecruiter salary data. Most workers in this role earn between $7.16 and $12.21 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Florida? The most popular types of Call Center jobs in Florida are:
What are popular job titles related to Virtual Call Center jobs in Florida? For Virtual Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Florida look for? The top searched job categories for Virtual Call Center jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center jobs? Cities in Florida with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Florida as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $21,858 per year, or $10.5 per hour.
Call Center Supervisor

Call Center Supervisor

Titan Technologies

Tallahassee, FL • On-site

$23.08/hr

Full-time

Posted 9 days ago

Job description

TelaForce, a Titan Technologies company, has an immediate opening for a Call Center Supervisor to support our customer service and technical support call center operations across multiple customer programs, including Florida Virtual School (FLVS) and other Titan call center programs based on business needs.

The Call Center Supervisor provides day-to-day leadership, coaching, and operational oversight for a team of call center representatives delivering customer service and technical support to clients. This role is responsible for ensuring service levels, quality, productivity, and customer satisfaction goals are achieved while promoting employee engagement and professional development. The supervisor also serves as a key liaison between Titan leadership and customer stakeholders by providing operational updates, managing escalations, and supporting the successful delivery of program objectives.

This internal opportunity is open only to current Titan Technologies employees serving in a Call Center/Help Desk Team Lead role. If you are looking to take the next step in your leadership career and enjoy developing others while making a positive impact on our operations, we encourage you to apply.

Key Responsibilities:

  • Supervise, coach, mentor, and motivate team members to develop the skills and competencies needed to achieve individual and team performance goals.
  • Promote a positive, collaborative work environment that encourages accountability, engagement, and continuous improvement.
  • Monitor agent performance, quality, productivity, attendance, and adherence to established standards by providing timely coaching, recognition, performance feedback, performance evaluations, and corrective action when appropriate.
  • Support employee development by improving call handling techniques, customer service skills, and technical support troubleshooting while driving overall team performance.
  • Communicate project updates, policy changes, and operational expectations to staff, ensuring understanding and compliance.
  • Serve as a liaison between Titan leadership and customer stakeholders by providing timely and accurate operational updates, coordinating daily communications, managing customer and agent escalations, and supporting the successful delivery of program objectives.
  • Partner with customer representatives and internal leadership to resolve operational challenges, communicate emerging trends, and identify opportunities to improve service delivery and customer satisfaction.
  • Promote continuous process improvement by encouraging team participation in identifying efficiencies and implementing improvements.
  • Collaborate with fellow supervisors and management to build consensus, share best practices, resolve challenges, and support department initiatives.
  • Assist Human Resources and project leadership with recruiting activities, interviewing candidates, onboarding, employee documentation, performance management, and employee separation processes.
  • Maintain attendance records, process employee documentation, assist with timesheet completion, and submit payroll information as required.
  • Lead team meetings by preparing materials, facilitating discussions, and communicating meeting outcomes and follow-up actions.
  • Demonstrate sound business judgment, analytical problem-solving, and effective verbal and written communication while managing multiple priorities independently.
  • Support department projects, special assignments, schedule adjustments, and other operational needs as business requirements dictate.

Required Qualifications:

  • Current Titan Technologies Call Center/Help Desk Team Lead in good standing.
  • Minimum of two (2) years of experience supporting the FLVS call center program.
  • Demonstrated leadership, coaching, and employee development experience with a proven ability to manage performance and build high-performing teams.
  • Demonstrated ability to troubleshoot common computer and telephone issues to assist agents and customers with resolving technical issues.
  • Proficiency using call center applications, workforce management, Microsoft Office applications, and ticketing systems.
  • Ability to work all assigned shifts and contract hours as needed: Call center operating hours are currently Monday-Friday 6:00 am – 8:00 pm CST, and Saturday-Sunday 8:00 am – 4:30 pm CST, including holidays as needed.
  • Must have successfully cleared the FLVS Level 2 background screening and Titan drug screening requirements.

Required Education:

  • High School diploma or GED equivalent.

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