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Call Center Vp Jobs in Florida (NOW HIRING)

Nexdine Hospitality

Campus Vice President

Sarasota, FL · On-site

$125K/yr

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility ... Vice President of Campus Dining & Hospitality Location: Sarasota, FL Hours: Full Time Salary: $125 ...

Nexdine Hospitality

Campus Vice President

Sarasota, FL

$125K/yr

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility ... Vice President of Campus Dining & Hospitality Location: Sarasota, FL Hours: Full Time Salary: $125 ...

UAB

VICE PRESIDENT-RESEARCH

Tampa, FL · On-site

Vice President, Research Requisition ID: T234328 **DO NOT CLICK THE APPLY ONLINE BUTTON BELOW** For ... vibrant cultural center and expands UAB's capability to continually discover and share new ...

NexDine

Campus Vice President

Sarasota, FL · On-site

$106 - $144/hr

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility ... Learn more at www.NEXDINE.com.Job DetailsPosition: Vice President of Campus Dining ...

Open Space Institute

Vice President

Miami, FL · On-site

$180 - $280/hr

Vice Presidents lead sizable client relationships and integrated communications strategies ... the center of culture, conversation, and innovation * Oversee media strategy across health ...

HR Transformed

Vice President

Miami, FL · On-site +1

Vice Presidents lead sizable client relationships and integrated communications strategies ... the center of culture, conversation, and innovation * Oversee media strategy across health ...

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All JobsCall Center Vp JobsCall Center Vp Jobs in Florida

Call Center Vp information

See Florida salary details

$59.4K

$122K

$195.8K

How much do call center vp jobs pay per year?

As of Aug 27, 2026, the average yearly pay for call center vp in Florida is $121,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,500.00 and $132,600.00 per year, depending on experience, location, and employer.

What does a Call Center VP do?

A Call Center VP, or Vice President of Call Center Operations, is a senior executive responsible for overseeing the overall strategy, management, and performance of a company's call center operations. They set goals, establish policies, and ensure the call center meets customer service standards and business objectives. Their duties include managing budgets, leading teams of managers and agents, implementing new technologies, and analyzing data to improve efficiency and customer satisfaction. Additionally, they play a key role in aligning the call center's operations with the company's broader vision and goals.

What are the key skills and qualifications needed to thrive as a Call Center VP?

To thrive as a Call Center VP, you need extensive experience in customer service operations, leadership, and a relevant degree, often in business or communications. Familiarity with call center technologies such as CRM platforms, workforce management systems, and analytics tools is essential, along with certifications like Six Sigma or PMP being advantageous. Exceptional strategic thinking, communication, and change management skills help drive performance and foster a positive culture. These skills are crucial for setting vision, optimizing efficiency, and ensuring superior customer experiences across large teams.

What are the biggest challenges a Call Center VP typically faces, and how are these addressed within an organization?

A Call Center VP often encounters challenges such as managing high employee turnover, maintaining customer satisfaction, and implementing new technologies. Successfully addressing these issues involves fostering a positive work culture, investing in comprehensive training programs, and regularly evaluating performance metrics. Additionally, collaborating closely with operations, HR, and IT teams helps ensure that strategic goals are met while adapting to evolving customer needs and industry standards.

What is the difference between Call Center Vp vs Call Center Manager?

AspectCall Center VpCall Center Manager
ResponsibilitiesOversees multiple call centers, sets strategic goals, manages senior leadershipManages daily operations, supervises staff, ensures service quality
Required CredentialsBachelor's degree, extensive experience in call center operations, leadership skillsBachelor's degree, experience in call center management, customer service skills
Work EnvironmentExecutive office, strategic planning sessionsCall center floor, team supervision
Industry UsageCommonly used in large organizations and corporationsUsed across various sizes of call centers, from small to large

The Call Center Vp typically holds a strategic leadership role, overseeing multiple centers and setting long-term goals, while the Call Center Manager focuses on daily operations and team management. Both roles require relevant experience and skills, but the Vp operates at a higher, more strategic level within the organization.

What are the most commonly searched types of Call Center jobs in Florida?

The most popular types of Call Center jobs in Florida are:

What are popular job titles related to Call Center Vp jobs in Florida?

For Call Center Vp jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Center Vp jobs in Florida look for?

The top searched job categories for Call Center Vp jobs in Florida are:

What cities in Florida are hiring for Call Center Vp jobs?

Cities in Florida with the most Call Center Vp job openings:

Call Center Vp jobs near you
Infographic showing various Call Center Vp job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $121,971 per year, or $58.6 per hour.

VP, UHealth Brand, Marketing, and Growth

Miami, FL • On-site

The University of Miami
Colleges, Universities, and Professional Schools • 10K+ employees

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

264th of 623 rated colleges and universities

People enjoy working here

Good employer

Recommended by students

Learn more about The University of Miamiexternal

Full-time

Medical, Dental

Re-posted 29 days ago

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
CORE JOB SUMMARY
Position summary
The Vice President (VP), UHealth Marketing Strategy and Growth leads enterprise marketing strategy for UHealth service lines and disease programs with clear accountability for profitable growth. This role owns strategy, demand generation direction, and performance management across direct-to-consumer and direct-to-provider tactics, ensuring marketing investment translates to measurable outcomes including volume, payer mix, contribution margin, and reputation.
This leader brings strong healthcare business acumen and a deep understanding of how patients and referring providers choose care. The VP partners closely with clinical, operational, and finance leaders to connect growth priorities to executable marketing and patient access plans, and to remove friction across the patient journey, with particular focus on the digital front door (find-a-doctor, service pages, search, conversion pathways, scheduling access, call center handoffs, and follow-up engagement). The VP ensures marketing is not just promotion, but a lever to improve access, experience, and financial performance.
KEY RESPONSIBILITIES
Growth strategy and healthcare business performance
  • Owns UHealth marketing strategy and quarterly growth plans tied to business objectives, including volume, acuity, payer mix, and contribution margin.

  • Partners with finance, strategy, and service line leadership to define ROI and margin-based success measures and to prioritize investments based on return.

  • Leads business cases for major initiatives (campaigns, channels, platforms, patient journey improvements) and recommends investment decisions based on measurable impact.

Demand generation across direct-to-consumer and direct-to-provider
  • Leads integrated demand strategy across DTC (paid media, search, web, nurture, retargeting, reputation and brand) and direct-to-provider (referral development support, physician-to-physician outreach, referral pathways, affiliate and partner enablement).

  • Defines channel strategy, audience segmentation, and a testing roadmap to improve conversion efficiency and drive profitable growth.

  • Ensures provider and referral tactics align with access realities, specialty capacity, and service line priorities.

Patient experience and the digital front door
  • Serves as an executive leader for patient experience and access growth, partnering with digital, operations, access, and call center teams to improve the end-to-end journey.

  • Drives digital front door strategy and improvement priorities including find-a-doctor experience, service line journeys, SEO and AEO, content pathways, conversion UX, appointment scheduling flows, lead capture, and follow-up engagement.

  • Uses consumer and patient insights to reduce friction, increase conversion, and strengthen loyalty and retention.

Measurement, attribution, and ROI discipline
  • Establishes measurement framework and reporting cadence with clear definitions for pipeline, conversion, and ROI outcomes; ensures consistent tracking across tactics and channels.

  • Connects marketing performance to business outcomes including net revenue and contribution margin (where data is available), and drives optimization decisions based on what improves return.

  • Leads executive performance readouts, translating results into insights, implications, and decisions.

Executive stakeholder leadership and cross-functional alignment
  • Serves as a senior strategic partner to service line clinical and administrative leaders, aligning on goals, priorities, and expectations, and maintaining strong communication and trust.

  • Works closely with enterprise counterparts (Operations, Marketing Technology, Communications, Brand, Content Studio) to plan, execute, and measure multi-channel efforts with speed and quality.

  • Drives cross-functional accountability to outcomes, removes barriers, and escalates risks and tradeoffs as needed.

Team leadership
  • Leads and develops Marketing Directors and Coordinators aligned to specific service lines and disease programs; sets performance expectations and strengthens capability in healthcare marketing, analytics, and patient journey thinking.

  • Establishes consistent planning standards, briefing quality, and performance management practices across the UHealth marketing team.

Qualifications
  • Bachelor's degree required; advanced degree preferred.

  • Minimum 15 years of progressive leadership experience in healthcare marketing, growth strategy, or related enterprise marketing roles.

  • Required: experience in an academic medical center environment or an adjacent complex, multi-stakeholder enterprise (e.g., higher education, health system, or similarly matrixed organization).

  • Demonstrated ability to tie marketing investment to business outcomes, with fluency in healthcare economics (volume, capacity, payer mix, contribution margin, access constraints).

  • Strong experience with digital and performance marketing, conversion strategy, and measurement/attribution approaches.

  • Proven executive stakeholder leadership with clinical, opera

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff
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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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