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Evening Call Center Jobs in Florida (NOW HIRING)

Aliance one

Call Center Supervisor

Port Saint Lucie, FL · On-site

$21/hr

Call Center Supervisor Location: Port St. Lucie, FL (On-Site) Travel Required: Must be able to ... Onsite full time at PSL with flexibility across the program's operating window, including evening ...

Metropolis Technologies

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

... our Call Center family. The role of a Customer Service Representative is answer and handle high ... Must be available to work our evening shifts between 3 PM-11:30 PM & 4 PM - 12:30 AM Appearance ...

Prestige

Customer Care Center OH Contractor 1

Orlando, FL · On-site

$15 - $17.35/hr

Call Center Rep OH (Contractor) Location: Lake Mary / Longwood Fl Department: Information ... Evening shift * Night shift * Weekends as needed Language: * English (Required) Ability to Commute:

Aspen Dental

Bilingual Scheduling Center Agent

FL

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

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Evening Call Center information

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How much do evening call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for evening call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is an evening call center job?

Evening Call Center jobs involve handling customer inquiries, providing support, and sometimes making outbound calls during evening hours, typically after regular business hours. These roles can be found in various industries such as telecommunications, retail, healthcare, and financial services. Employees may answer questions, resolve issues, process orders, or provide technical assistance. Evening shifts are ideal for those seeking flexible or part-time work schedules. Good communication skills and basic computer proficiency are usually required.

What does an evening call center representative do?

Evening call center jobs include a variety of positions that range from sales to customer service. During your shift, you may work as a representative agent for your company, help troubleshoot any issue reported by customers, or make sales pitches to qualified leads. Most call centers are either inbound facilities that answer questions from customers calling in or outbound call centers that initiate contact with people. Some call centers specialize in certain types of jobs, such as calling to remind people about medical appointments. The definition of evening jobs varies by call center, but it usually refers to shifts that start sometime around mid-afternoon and continue until late evening or early night.

What are the key skills and qualifications needed to thrive as an evening call center representative?

To thrive as an Evening Call Center Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer applications is usually required. Patience, resilience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are important to ensure efficient problem-solving, positive customer experiences, and consistent performance during high-volume evening shifts.

What are some common challenges faced by evening call center agents, and how can they be managed?

Evening call center agents often deal with higher call volumes and customers who may be frustrated after a long day, which can increase stress and require strong conflict resolution skills. Working non-traditional hours can also impact work-life balance, so time management and self-care are important. Many centers offer team support, regular breaks, and access to supervisors to help agents manage these challenges effectively. Engaging with team members during shift overlap and participating in training sessions can also boost morale and performance during evening hours.

What is the difference between Evening Call Center vs Night Customer Service Representative?

AspectEvening Call CenterNight Customer Service Representative
CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, strong communication skills
Work EnvironmentCall center setting, shift-based, indoorCall center or remote, shift-based, indoor
Industry UsageCustomer support, telecommunication, salesCustomer support, retail, service industries
Common Search/ComparisonYesYes

The Evening Call Center and Night Customer Service Representative roles both involve providing customer support during evening hours. The main differences lie in job titles used by employers and slight variations in industry terminology. Both positions typically require similar credentials and work in indoor, shift-based environments. They serve similar industries such as telecommunications, retail, and service sectors, making them comparable options for those seeking evening or night customer support roles.

More about Evening Call Center jobs

What are the most commonly searched types of Call Center jobs in Florida?

The most popular types of Call Center jobs in Florida are:

What are popular job titles related to Evening Call Center jobs in Florida?

For Evening Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Evening Call Center jobs in Florida look for?

The top searched job categories for Evening Call Center jobs in Florida are:

What cities in Florida are hiring for Evening Call Center jobs?

Cities in Florida with the most Evening Call Center job openings:

Evening Call Center jobs near you
Infographic showing various Evening Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Financial Representative

Suncoast Credit Union Careers

Tampa, FL

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Handle a high volume of inbound telephone inquiries from members.

  • Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts.

  • Research and resolve member concerns related to their accounts and services.

Job description

Overview

Compensation: $20.00 hourly 

Position Type: Full Time 

Training Schedule: Monday through Friday 8:00 AM - 5:00 PM

Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation

*Hybrid option available after 3-6 months of satisfactory performance*

The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.

Responsibilities
  • Handle a high volume of inbound telephone inquiries
  • Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
  • Inform members and prospective members about products and services offered by Suncoast Credit Union
  • Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
  • Determine membership eligibility
  • Research and resolve member concerns
  • Perform account maintenance, data entry, and account corrections
  • Maintain an awareness of calls waiting
  • Implement phone center and member service requirements established by management
  • Attend educational events to increase professional knowledge
  • Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
  • Complete FACT Act Red Flag training
Qualifications
  • High school diploma or equivalent
  • Bilingual preferred
  • Previous experience with a financial institution, call center, or customer service role preferred
  • Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve difficult and complex problems 
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to communicate information requiring explanation or interpretation
  • Ability to work independently and in a team-oriented environment
  • Ability to manage fluctuating shifts with early morning or evening hours

Skills 

  • AI & Machine Learning  
  • Customer Service  
  • Data Science 

Benefits

  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

Employment Type: FULL_TIME

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