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Duke Energy Call Center Jobs in Florida (NOW HIRING)

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center ... energy experiences for guests of all ages. Our team is built on safety, service excellence, and ...

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

... energy atmosphere? If you said yes, then look no further!!!! About Our Company Founded in 1998 ... Your Mission As a Call Center Representative, you'll be the first point of contact for prospects ...

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Duke Energy Call Center information

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$8

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$18

How much do duke energy call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for duke energy call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a Duke Energy call center?

A Duke Energy Call Center job involves assisting customers with their energy service needs, including billing inquiries, service requests, and outage reporting. Employees handle inbound calls, provide accurate information, and help resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. Training is provided to ensure employees are knowledgeable about company policies and procedures.

What are the typical daily responsibilities for someone working in the Duke Energy call center?

In the Duke Energy Call Center, your daily responsibilities often include answering customer inquiries about billing, service disruptions, new service setups, and energy efficiency programs. You will interact with customers primarily over the phone, using specialized software to access accounts, provide information, and document interactions. Team members also coordinate with field technicians to schedule service calls or escalate emergency issues. The role involves managing a high volume of calls, adhering to quality standards, and working collaboratively within a supportive team environment to solve customer concerns efficiently.

What are the key skills and qualifications needed to thrive in the Duke Energy call center position?

To thrive in a Duke Energy Call Center role, you need strong communication skills, a customer service mindset, and familiarity with utility industry procedures, often backed by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center phone systems is typically required. Active listening, problem-solving abilities, and patience help you stand out in addressing customer inquiries and resolving issues. These skills are crucial for delivering excellent support, accurately processing information, and ensuring customer satisfaction in a fast-paced environment.

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For Duke Energy Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Duke Energy Call Center jobs in Florida look for?

The top searched job categories for Duke Energy Call Center jobs in Florida are:

What cities in Florida are hiring for Duke Energy Call Center jobs?

Cities in Florida with the most Duke Energy Call Center job openings:

Duke Energy Call Center jobs near you
Infographic showing various Duke Energy Call Center job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

System Protection and Control Technician (St. Petersburg, FL)

Duke Energy

Saint Petersburg, FL • On-site

Full-time

Re-posted yesterday

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

Job description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 17, 2026More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

System Protection & Control Technician must be able to calibrate, install, maintain, and repair protective relays and associated equipment to ensure the efficient, safe, reliable operation of the Duke Energy Electric Grid. The System Protection & Control Technician must be able to work in various working environments from generation plants, transmission switch yards and control houses, and distribution substations. This position must maintain a high level of awareness for hazard recognition and maintain safe work practices. Will be required to maintain, install, repair, and troubleshoot complex control systems, protective relay systems (microprocessor and electro-mechanical); substation and electric utility protection systems; station automation and supervisory control and data acquisition (SCADA) systems. This position is responsible for correctly reading and properly interpreting substation drawings (e.g., single line drawings, AC and DC schematics, panel wiring diagrams, and panel layout drawings). Perform switching and tagging to obtain proper clearance on equipment for repair, maintenance, or construction work per procedure.

Position has call-out responsibilities and must be available to work all hours as needed, day or night, weekends, or holidays, and in all weather conditions. Requires ability to travel and stay overnight to various locations. Must be available for periodic call outs to respond to power system emergencies.

Qualifications (Knowledge, Skills & Abilities)

  • Ability to pass a test that demonstrates a basic understanding of AC/DC theory, Ohm's law, single phase, three phase, watts, vars, VA, phase angles, power factor and other power system parameters, computers, and associated software

  • Ability to read and interpret electrical/electronic schematics and functional diagrams

  • Ability to use state-of-the-art test equipment such as multimeters, relay test instruments, oscilloscopes and digital analyzers

  • Ability to demonstrate a basic knowledge of computers and associated software.

  • Ability to demonstrate a strong aptitude for technical work by passing the applicable EEI Technician test

  • Switching & Tagging Certification (within 180 days)

  • Successful completion of the Assistant SPAC training program

Required Basic Qualifications

  • Must possess a minimum two (2) year degree or equivalent (2-year diploma or certificate program from a vocational school or community college) in Electronics, Electrical Technology or similar electrical field of study, or an honorable discharge from the military where the candidate held a job in electronics or another related field, or A journeyman relay technician classification at Duke Energy or different utility.

Physical

  • Ability to lift up to 75 lbs.

  • Ability to push/pull weights up to 75 lbs.

  • Manual dexterity to operate small hand tools, turn small knobs, etc.

  • Ability to sit for 2-3 hours; maybe driving a truck or sitting

  • Ability to move frequently to unload equipment and to install/maintain/repair equipment

  • Ability to frequently climb or use authorized equipment to reach various heights

  • Ability to frequently and repetitively bend/stoop/squat

  • Ability to work in enclosed, tight spaces

Travel Requirements

5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionMain IBEW Florida UnionVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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About Duke Energy

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Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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