$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Clermont, FL · On-site
$80K - $85K/hr
As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...
Clermont, FL · On-site
$80K - $85K/hr
As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Lake Park, FL · On-site
$16.75 - $21/hr
Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and ...
Lake Park, FL · On-site
$16.75 - $21/hr
Call Center Specialist LOCATION : Alexandria, Virginia or Lake Park, Florida FLSA : Non-Exempt DIVISION : Missing Children Division (MCD) DEPARTMENT : Call Center TRAVEL REQUIREMENT : None HOURS and ...
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida! We are looking to rapidly grow in order to service our clients in the consumer lending industry. We are seeking highly motivated individuals to join ...
Quick apply
Port Saint Lucie, FL · On-site
$15/hr
We are a Call Center in Port Saint Lucie, Florida! We are looking to rapidly grow in order to service our clients in the consumer lending industry. We are seeking highly motivated individuals to join ...
Fort Myers, FL · On-site
$14 - $17.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Fort Myers, FL · On-site
$14 - $17.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
$13.50 - $17/hr
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the ...
$13.50 - $17/hr
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the ...
$35K - $70K/yr
Located at Napleton's new Call Center in Palm Beach Gardens , the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the ...
$35K - $70K/yr
Located at Napleton's new Call Center in Palm Beach Gardens , the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the ...
$35K - $70K/yr
Located at Napleton's new Call Center in Palm Beach Gardens , the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the ...
$35K - $70K/yr
Located at Napleton's new Call Center in Palm Beach Gardens , the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
$13.50 - $17/hr
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
$13.50 - $17/hr
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Myers, FL · On-site
$16.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Fort Myers, FL · On-site
$16.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Tampa, FL · On-site
$20 - $22/hr
Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...
Tampa, FL · On-site
$20 - $22/hr
Call Center Associate - New Patient Services AgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...
$20 - $22/hr
Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...
$20 - $22/hr
Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...
$8.08 - $9.05
1% of jobs
$9.05 - $10.01
4% of jobs
$10.01 - $10.97
9% of jobs
$11.80 is the 25th percentile. Wages below this are outliers.
$10.97 - $11.94
13% of jobs
$11.94 - $12.90
22% of jobs
The median wage is $12.97 / hr.
$12.90 - $13.86
22% of jobs
$14.22 is the 75th percentile. Wages above this are outliers.
$13.86 - $14.83
14% of jobs
$14.83 - $15.79
8% of jobs
$15.79 - $16.76
4% of jobs
$16.76 - $17.72
3% of jobs
$17.72 - $18.68
1% of jobs
$8
$13
$18
An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.
Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.
Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.
For Amazon Call Center jobs in Florida, the most frequently searched job titles are:
The top searched job categories for Amazon Call Center jobs in Florida are:
Cities in Florida with the most Amazon Call Center job openings:
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
