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Amazon Call Center Jobs in Florida (NOW HIRING)

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

Ecco Group

Call Center Sales

Sanford, FL · On-site

$15/hr

Call Center Sales Agent - Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: July 20, 2026 Pay: $15/hour plus commission Weekly Pay Join ...

Ecco Group

Call Center Sales

Sanford, FL · On-site

Call Center Sales Agent Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: July 20, 2026 Pay: $15/hour plus commission Weekly Pay Join ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

OX Floors

Be Seen First

Call Center Agent

Stuart, FL · On-site

$18 - $20/hr

Call Center Agent Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners across ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...

Age Rejuvenation

Call Center Associate

Tampa, FL · On-site

$20 - $22/hr

Call Center Associate - New Patient ServicesAgeRejuvenation | Tampa, FL Now Hiring - Immediate Opening Be the first step in a patient's wellness transformation. AgeRejuvenation is a premier ...

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How much do amazon call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for amazon call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is the typical work environment like for an Amazon Call Center representative?

Amazon Call Center representatives often work in a fast-paced, collaborative environment, either remotely or from a designated office location, depending on the team's structure. Employees typically participate in scheduled shifts, with opportunities for overtime during peak seasons. Team members regularly interact with supervisors and colleagues through virtual meetings, chat platforms, and training sessions to stay aligned on best practices and updates. The role involves responding to customer inquiries, troubleshooting issues, and ensuring that each customer receives efficient and courteous assistance. For many, this position offers pathways to careers in customer service management, quality assurance, or other departments within Amazon.

What is an Amazon Call Center job?

An Amazon Call Center job involves assisting customers with inquiries, orders, returns, and technical support via phone, chat, or email. Employees are expected to provide excellent customer service, troubleshoot issues, and follow company policies. These roles may be remote or in physical call centers, depending on location and position availability.

What are the key skills and qualifications needed to thrive in the Amazon Call Center position, and why are they important?

Success as an Amazon Call Center representative requires strong communication abilities, problem-solving skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and Amazon's proprietary support platforms is often necessary. Outstanding candidates demonstrate patience, active listening, and a positive attitude, particularly when addressing customer concerns. These skills are vital for efficiently resolving inquiries, maintaining customer satisfaction, and upholding Amazon's reputation for excellent service.

What are popular job titles related to Amazon Call Center jobs in Florida? For Amazon Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Amazon Call Center jobs in Florida look for? The top searched job categories for Amazon Call Center jobs in Florida are:
What cities in Florida are hiring for Amazon Call Center jobs? Cities in Florida with the most Amazon Call Center job openings:
Amazon Call Center jobs near you
Infographic showing various Amazon Call Center job openings in Florida as of July 2026, with employment types broken down into 17% Locum Tenens, 76% Full Time, 5% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.
Call Center Representative

Call Center Representative

The Eye Center of North Florida

Panama City, FL • On-site

$13.75 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Company Overview

Eye Center of north Florida was formed in 1999 and is the most established and trusted eye care practices in the Florida panhandle. (ECNF) offers Lipiflow Dry Eye Treatment, Low Vision Rehabilitation, Low Vision Rehabilitation,Optos Retinal Imaging, Macular Degeneration, Genetic Testing- Macula Risk Testing , Drop less Cataract Surgery, Refractive procedures along with cosmetic specialties, contact lenses and an optical shop.

Position Summary

As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service.

Responsibilities
  • Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
  • Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
  • Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
  • Update electronic health records (EHR) accurately and efficiently.
  • Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
  • Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements.
  • Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction.
  • Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination.
  • Maintain cohesive physician schedules for affiliated practices and locations.
  • Document call interactions and relevant patient information accurately in the call center software system.
  • Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
  • Participate in ongoing training to stay updated on medical procedures, policies, and call center software.
  • Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores.
  • Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude.
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
Qualifications
  • High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
  • Previous experience in a call center, customer service, or healthcare setting is advantageous.
  • Previous ophthalmology experience a plus.
  • Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
  • Empathy, compassion, and a customer-focused mindset when dealing with patients.
  • Familiarity with medical terminology, healthcare procedures, and insurance concepts.
  • Proficiency in using call center software, databases, and electronic health records (EHR) systems.
  • Excellent multitasking skills and the ability to work under pressure.
  • Strong problem-solving abilities to address patient inquiries effectively.
  • Ability to maintain professionalism and composure during stressful situations.
  • Understanding of HIPAA regulations and patient confidentiality.
  • Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Employment Type: FULL_TIME

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