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Virtual Call Center Jobs in New Port Richey, FL (NOW HIRING)

TBO Bank

Training and Documentation Specialist

Tampa, FL · On-site

$70K/yr

The ideal candidate will possess a strong background in call center management, BPO partnerships ... virtual e-learning modules, microlearning bursts, and scenario-based simulations--to cater to ...

Capitol Bridge, LLC

Training Facilitator

Tampa, FL

$26.60/hr

The Trainer should be a professional with Customer Service and/or Call Center experience. Their ... and/or plan virtual training events. • Prepare training resources and agendas. • Deliver ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for virtual call center in New Port Richey, FL is $12.53, according to ZipRecruiter salary data. Most workers in this role earn between $8.56 and $14.57 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in New Port Richey, FL?

The most popular types of Call Center jobs in New Port Richey, FL are:

What are popular job titles related to Virtual Call Center jobs in New Port Richey, FL?

For Virtual Call Center jobs in New Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in New Port Richey, FL look for?

The top searched job categories for Virtual Call Center jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Virtual Call Center jobs?

Cities near New Port Richey, FL with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in New Port Richey, FL as of September 2026, with employment types broken down into 2% As Needed, 70% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,052 per year, or $12.5 per hour.

Bilingual Call Center Agent (English/Spanish) with open availability

Tampa, FL • On-site

Ambs Call Center
Telecommunications • 11 - 50 employees
Learn more about Ambs Call Centerexternal

$17.70 - $22.45/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

ABOUT THE CALL CENTER AGENT POSITION

Do you like helping others? If so, this job might be for you!

We’re a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We operate 24/7/365 to help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. You’ll be helping people from all walks of life across a variety of industries – with a friendly and helpful voice.

COMPENSATION: Earn up to $22.20 per hour.

  • You must work a minimum of 40 hours per week.
    • $3.25/hr. Attendance Bonus
      • Agents without any attendance violations (including absences, leaving early, being tardy, or being out of rotation) during a pay period are eligible for a pay period bonus to reward their exceptional attendance. $3.25 for every hour worked during the pay period for no schedule adherence issues.

  • Spanish Bi-Lingual Differential:

    • Fluent in Spanish and English? Earn a $1.25 per hour differential once you have graduated training and are handling all calls.

  • Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.25 per hour. Lead the team as a Supervisor and you can earn up to $26.95 per hour.

BENEFITS

  • Simple IRA retirement plan with company match contribution up to 3%
  • Competitive compensation
  • Employer Provided Life Insurance
  • Medical, Vision, Dental, Insurance Offered with Employer Contribution
  • Paid lunch and breaks
  • 40 hours of Vacation time after first 12 months of Ambs employment
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • Bi-weekly incentives based on attendance
  • 40-hour bonus pay for 1-year perfect attendance

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required
  • Typing skills of 20 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Must be available to work an 8-hour shift Monday through Sunday.
  • Mandatory weekends and holidays.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

Company Description

Ambs Call Center is a family owned and operated company. We provide 24/7/365 telephone answering and virtual receptionist services to businesses across the nation. We focus on helping our client succeed by allowing them to communicate with their customers whenever they call. Read more about us here https://www.ambscallcenter.com/why-ambs/

Core Purpose: To make a difference in our client’s success

Core Values:
• We inspire and help others with our work ethic.
• We act with honesty, integrity, respect, and fairness to all.
• We are committed to quality.