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Virtual Call Center Jobs in Florida (NOW HIRING)

MCI Careers

Contact Center Trainer

Tampa, FL

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ...

Aspen Dental

Bilingual Scheduling Center Agent

FL

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

MCI Careers

Contact Center Trainer

Tampa, FL · On-site

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Contact Center Trainer

Tampa, FL

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Contact Center Trainer

Tampa, FL · On-site

Conduct onboarding, soft skills, product, and systems training in both in-person and virtual ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

PATLive

Virtual Receptionist

Tallahassee, FL · Remote

We are looking for a Friendly and professional Virtual Receptionist to join our team! This may be ... Previous work experience at a call center is a plus We've Got The Perks * Work from Home * 2 Weeks ...

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for virtual call center in Florida is $10.51, according to ZipRecruiter salary data. Most workers in this role earn between $7.16 and $12.21 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Florida?

The most popular types of Call Center jobs in Florida are:

What are popular job titles related to Virtual Call Center jobs in Florida?

For Virtual Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Florida look for?

The top searched job categories for Virtual Call Center jobs in Florida are:

What cities in Florida are hiring for Virtual Call Center jobs?

Cities in Florida with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $21,858 per year, or $10.5 per hour.

Contact Center Trainer

MCI Careers

Tampa, FL

Full-time

Re-posted 23 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
  • Develop training materials, manuals, and e-learning content tailored to client-specific processes.
  • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Collaborate with operations and quality teams to identify training needs and performance gaps.
  • Maintain accurate training records and prepare reports for internal and client stakeholders.
  • Stay current with BPO trends and best practices to continuously improve training delivery.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Education, Communications, or a related field (preferred).
  • 2+ years of experience as a trainer in a BPO or high-volume contact center.
  • Strong facilitation, communication, and interpersonal skills.
  • Fluent in English and Spanish.
  • Experience with Learning Management Systems (LMS) and virtual training tools.
  • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers).
  • Ability to manage multiple training batches in a fast-paced environment.
  • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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