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Automotive Call Center Jobs in Florida (NOW HIRING)

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Automotive Call Center information

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$13

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How much do automotive call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for automotive call center in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is an automotive call center?

An Automotive Call Center job involves handling inbound and outbound customer calls related to automotive services, sales, financing, and support. Representatives assist customers with scheduling service appointments, answering inquiries about vehicle features, processing payments, and providing troubleshooting guidance. Strong communication skills and automotive knowledge are essential.

What are the typical daily responsibilities of someone working in an automotive call center?

Employees in an Automotive Call Center are primarily responsible for answering customer inquiries, scheduling service appointments, providing information about automotive products and services, and resolving basic issues over the phone or via email. They often coordinate with service advisors, technicians, and sales teams to relay important information and ensure seamless customer service. Multitasking between phone interactions, data entry, and updating customer records is a significant part of the job. You'll also be expected to maintain a professional and friendly demeanor, even during busy or challenging situations, to help cultivate trust and loyalty among customers.

What are the key skills and qualifications needed to thrive in an automotive call center, and why are they important?

Success in an Automotive Call Center requires strong communication abilities, active listening skills, customer service experience, and basic automotive knowledge, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and scheduling platforms is highly beneficial. Standout candidates possess patience, empathy, problem-solving skills, and the ability to remain calm under pressure. These competencies ensure positive customer interactions, efficient handling of inquiries, and contribute to customer satisfaction and retention.

Can I work in an automotive call center without experience?

Automotive call centers often hire entry-level employees who have strong communication skills and a willingness to learn. Prior experience is not always required, as training is typically provided, but familiarity with automotive products or customer service can be beneficial. Basic computer skills and a professional attitude are important for success in this role.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, providing product information, and resolving issues. In an automotive call center, representatives use communication skills and tools like CRM systems to ensure customer satisfaction and support dealership or manufacturer services.

What are the most commonly searched types of Automotive Call Center jobs in Florida?

The most popular types of Automotive Call Center jobs in Florida are:

What are popular job titles related to Automotive Call Center jobs in Florida?

For Automotive Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Automotive Call Center jobs in Florida look for?

The top searched job categories for Automotive Call Center jobs in Florida are:

What cities in Florida are hiring for Automotive Call Center jobs?

Cities in Florida with the most Automotive Call Center job openings:

Automotive Call Center jobs near you
Infographic showing various Automotive Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

Napleton Corporate BDC

Palm Beach Gardens, FL

$35K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

1,000/week guaranteed - 1st Month Flexible Scheduling Options

Fantastic, fun, fast paced, diverse culture! Apply today!

The Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s new Call Center in Palm Beach Gardens, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership sales departments.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

  • $1,000 per week minimum guaranteed in your first month
  • Opportunity to earn $35,000-$70,000 per year- hourly pay + performance-based commissions.
  • Hybrid schedules available for tenured employees
  • Fun, fast-paced diverse environment
  • Various shifts available with many flexible scheduling options
  • Family Owned and Operated – 90+ years in business!
  • Medical, Dental, and Vision Insurance
  • 401K and additional benefits
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Growth Opportunities

Job Responsibilities:

  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
  • Answer customer internet inquires by both email and phone
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
  • Other duties as assigned by management

Job Requirements:

  • Excellent computer skills required.
  • Knowledgeable to call center environment- NO COLD CALLS!
  • Automotive experience is helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
  • Willingness to undergo a background check in accordance with local law/regulations
  • Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Napleton Automotive Group, Call Center Representative, Business Development Representative, BDC, Call Center, Call Center Rep, West Palm Beach, WPB

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