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How much do automotive call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for automotive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an automotive call center?

An Automotive Call Center job involves handling inbound and outbound customer calls related to automotive services, sales, financing, and support. Representatives assist customers with scheduling service appointments, answering inquiries about vehicle features, processing payments, and providing troubleshooting guidance. Strong communication skills and automotive knowledge are essential.

What are the typical daily responsibilities of someone working in an automotive call center?

Employees in an Automotive Call Center are primarily responsible for answering customer inquiries, scheduling service appointments, providing information about automotive products and services, and resolving basic issues over the phone or via email. They often coordinate with service advisors, technicians, and sales teams to relay important information and ensure seamless customer service. Multitasking between phone interactions, data entry, and updating customer records is a significant part of the job. You'll also be expected to maintain a professional and friendly demeanor, even during busy or challenging situations, to help cultivate trust and loyalty among customers.

What are the key skills and qualifications needed to thrive in an automotive call center, and why are they important?

Success in an Automotive Call Center requires strong communication abilities, active listening skills, customer service experience, and basic automotive knowledge, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and scheduling platforms is highly beneficial. Standout candidates possess patience, empathy, problem-solving skills, and the ability to remain calm under pressure. These competencies ensure positive customer interactions, efficient handling of inquiries, and contribute to customer satisfaction and retention.

Can I work in an automotive call center without experience?

Automotive call centers often hire entry-level employees who have strong communication skills and a willingness to learn. Prior experience is not always required, as training is typically provided, but familiarity with automotive products or customer service can be beneficial. Basic computer skills and a professional attitude are important for success in this role.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, providing product information, and resolving issues. In an automotive call center, representatives use communication skills and tools like CRM systems to ensure customer satisfaction and support dealership or manufacturer services.
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Automotive Call Center jobs near you
Infographic showing various Automotive Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Automotive Call Center Agent

Grants Pass, OR

Grants Pass Toyota
See more jobs at Grants Pass Toyotaexternal

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Automotive Call Center Agent - Join Our Dynamic Team!

As an Automotive Call Center Agent, you’ll be the first point of contact for customers eager to explore our incredible vehicle offerings. Your role is key in communicating with potential customers, setting appointments for our skilled Sales Team, and providing top-tier support on inbound calls. You’ll be instrumental in ensuring smooth transitions by setting appointments and transferring calls with professionalism and ease.

We’re looking for an enthusiastic and customer-driven individual who thrives in a fast-paced, team-focused environment. This job requires exceptional “people” skills, a passion for helping customers, and a positive attitude. If you’re ready to make an impact and work in a collaborative, high-energy environment, this position is for you!

Duties and Responsibilities:

  • Dedication to Customer Satisfaction in all actions and interactions with customers.
  • Responsible for making sure that all phone leads are contacted and followed up in proper manner.
  • Responsible for following sales team process when contacting customers.
  • Schedule sales appointments with sales consultants by assigning contacts to any individual who is specifically requested or by ensuring that all consultants are given equal opportunity to appointments set.
  • Make phone calls and handle incoming calls in a professional and enthusiastic manner.
  • Help maintain records going into the dealership management system and scheduler.
  • Keep abreast of sales specials and how they benefit customers.
  • Attend sales meetings.
  • Understand the manufacturer warranty and special programs offered by the manufacturer. 
  • Act as a spokesperson for the company while on the phone with prospective customers.

Benefits

  • Company sponsored health insurance
  • Voluntary Dental/ Vision 
  • Life Insurance 
  • 401k 
  • Paid Training 
  • Paid Vacation
  • Paid Sick Time 
  • Employee discounts on products and services 

Qualifications

  • High School diploma or equivalency.
  • Customer relations experience preferred.
  • Ability to read and comprehend instructions and information.
  • Excellent oral and written communication skills.
  • Proficient in PC software programs and computer use.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Flexibility to work various shifts, including evenings and weekends, as required.
  • Positive attitude and a strong work ethic.
  • Previous experience in a call center or automotive sales environment a plus.
  • Bilingual skills a plus but not required.

Grants Pass Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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