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How much do automotive call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for automotive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone working in an automotive call center?

Employees in an Automotive Call Center are primarily responsible for answering customer inquiries, scheduling service appointments, providing information about automotive products and services, and resolving basic issues over the phone or via email. They often coordinate with service advisors, technicians, and sales teams to relay important information and ensure seamless customer service. Multitasking between phone interactions, data entry, and updating customer records is a significant part of the job. You'll also be expected to maintain a professional and friendly demeanor, even during busy or challenging situations, to help cultivate trust and loyalty among customers.

What is an automotive call center?

An Automotive Call Center job involves handling inbound and outbound customer calls related to automotive services, sales, financing, and support. Representatives assist customers with scheduling service appointments, answering inquiries about vehicle features, processing payments, and providing troubleshooting guidance. Strong communication skills and automotive knowledge are essential.

What are the key skills and qualifications needed to thrive in an automotive call center, and why are they important?

Success in an Automotive Call Center requires strong communication abilities, active listening skills, customer service experience, and basic automotive knowledge, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and scheduling platforms is highly beneficial. Standout candidates possess patience, empathy, problem-solving skills, and the ability to remain calm under pressure. These competencies ensure positive customer interactions, efficient handling of inquiries, and contribute to customer satisfaction and retention.

More about Automotive Call Center jobs
What cities are hiring for Automotive Call Center jobs? Cities with the most Automotive Call Center job openings:
What are the most commonly searched types of Automotive Call Center jobs? The most popular types of Automotive Call Center jobs are:
What states have the most Automotive Call Center jobs? States with the most job openings for Automotive Call Center jobs include:
What job categories do people searching Automotive Call Center jobs look for? The top searched job categories for Automotive Call Center jobs are:
Automotive Call Center jobs near you
Infographic showing various Automotive Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Automotive Call Center

Van Bortel Subaru of Rochester

Rochester, NY • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

 

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility to render our customers the best possible support and to provide our employees a secure future.

Inquiries should be directed to the hiring manager, Melody Powenski.

Benefits 

  • Medical, Dental & Vision Insurance 
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Mentorship Program 
  • Growth opportunities 
  • Paid Training
  • Life Insurance 
  • Legal Services provided 
  • Employee vehicle purchase plans
  • Health and wellness 
  • Discounts on products and services

Job Summary

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating. 

Responsibilities, Knowledge and Skills 

  • Possess excellent verbal and written communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
  • Possess strong organizational skills including the ability to manage multiple projects and details simultaneously
  • Possess an analytical ability to find solutions to various problems
  • Ability to create, compose, and edit written materials 
  • Ability to gather data and compile information
  • Ability to work productively in a fast paced, stressful environment

Qualification

  • Happy, positive, energetic tone of voice, required
  • High school diploma required
  • Conversing with customers in a positive manner, asking probing questions to assist the customer is required
  • Attendance and punctuality for scheduled working shifts is required
  • Prior Call Center experience preferred
  • Experience with computers, printers, copiers, telephone, scanner, calculator is required
  • Experience with Microsoft products is helpful
  • Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
  • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing information, using a computer terminal, and reading and speaking on a phone

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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