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Incoming Call Center Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Key Responsibilities: - Respond to incoming calls and emails from customers in a professional and ...

Global Channel Management

Call Center Rep

Melvindale, MI

$14.75 - $18.50/hr

Incoming/outgoing calls * High volume calls Call Center duties * Assists customers telephonically and non-telephonically with service and support issues. * Resolves problems utilizing department ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center ...

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

ITCON Services

Call Center Operator

Bethesda, MD

Call Center Operator Position We are seeking dedicated Call Center Operators to support emergency ... In this role, you'll serve as the first point of contact for incoming communications--managing high ...

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Incoming Call Center information

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How much do incoming call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for incoming call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees in an incoming call center role, and how can they be managed effectively?

Employees in incoming call centers often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. These challenges can be managed by developing strong communication and problem-solving skills, utilizing available support from team leads or supervisors, and practicing effective stress management techniques. Many call centers provide regular training and coaching to help employees improve their skills and resilience. Building camaraderie with teammates can also help create a supportive environment to navigate the demands of the role.

What are incoming call center jobs?

Incoming call center jobs involve handling phone calls from customers who reach out to a business or organization for assistance, information, or to resolve issues. Employees in these roles are responsible for answering questions, addressing concerns, and providing support in a professional and efficient manner. This job often requires strong communication skills, patience, and the ability to multitask. Incoming call center agents typically use specialized software to document interactions and may work in various industries such as retail, banking, or healthcare.

What is the difference between Incoming Call Center vs Customer Service Representative?

AspectIncoming Call CenterCustomer Service Representative
Primary RoleHandling inbound calls, providing support, resolving issuesAssisting customers via calls, emails, or chats, addressing inquiries
Work EnvironmentCall centers, often in a team settingOffice or remote, varied environments
CredentialsHigh school diploma, communication skillsHigh school diploma, customer service skills
Industry UsageCommon in telecom, retail, techUsed across many sectors including retail, banking, healthcare

The Incoming Call Center primarily focuses on managing inbound calls to resolve customer issues efficiently, often in a team environment. Customer Service Representatives also handle inbound inquiries but may work across multiple channels like email or chat. While both roles require strong communication skills and similar credentials, the call center role emphasizes call handling in a structured environment, whereas customer service reps may have broader customer interaction responsibilities.

What are the key skills and qualifications needed to thrive as an Incoming Call Center Representative, and why are they important?

To thrive as an Incoming Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and knowledge bases is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are essential for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.
More about Incoming Call Center jobs
What cities are hiring for Incoming Call Center jobs? Cities with the most Incoming Call Center job openings:
What states have the most Incoming Call Center jobs? States with the most job openings for Incoming Call Center jobs include:
What job categories do people searching Incoming Call Center jobs look for? The top searched job categories for Incoming Call Center jobs are:
Incoming Call Center jobs near you
Infographic showing various Incoming Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 84% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center - Incoming

Call Center - Incoming

Hamilton Connections

East Haven, CT • On-site

$18/hr

Contractor

Posted 22 days ago

Job description

Job Description
Call Center openings in East Haven, CT! Pay starts at $18.00 an hour, with a review and bonus of $250 after 60 days of service is completed! Hiring immediately!
Retail and in-person customer service experience are encouraged to apply. In this role, you will be responsible for handling client calls to schedule appointments.
Responsibilities:
  • Manage incoming customer calls with a positive attitude
  • Track interactions and update client information on client software
  • Skillfully navigate objections to secure appointments
  • Positive attitude while scheduling call center customers
  • Keep a solid handle on products to tell customers

Skills:
  • Active listening and communicating
  • Data entry
  • Familiarity with technology sales concepts and call center practices
  • Build trust with customers
  • Excellent customer service
  • Fluency in English is required; additional language skills are a plus

Details:
  • Call center is $18.00 per hour, weekly
  • 35 - 45 hours per week
  • Monday - Saturday (rotating Saturday's)
  • Part time or full time available
  • Long term position

Additional Information
Please select "Apply Online" to submit your application for this position.
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