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Incoming Call Center Jobs (NOW HIRING)

CCG of South Florida

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Call Center Receptionist

Coral Springs, FL · On-site

$1.2K - $1.4K/yr

The Call Center Receptionist handles incoming and outgoing calls, responds to customer inquiries and making appointments, and routes calls to the appropriate departments. The role requires excellent ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center ...

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

thryvlgbt

Call Center Morning

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

thryvlgbt

Call Center Evening

Atlanta, GA · On-site

$12.58 - $18.52/hr

Answering incoming calls and providing assistance to customers * Handling customer inquiries and ... Call Center Morning position.

ITCON Services

Call Center Operator

Bethesda, MD · On-site

In this role, you'll serve as the first point of contact for incoming communications--managing high ... Use call center systems for call routing, messaging, and scheduling * Maintain accurate logs and ...

EmergeOrtho

Call Center Specialist

Asheville, NC

$15.75 - $19.75/hr

Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience ... Must have USB headset that is Avaya compatible for incoming customer interactions. Shifts; 12:30-9 ...

EmergeOrtho

Call Center Specialist

Greensboro, NC

$16.25 - $20.25/hr

Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ...

Jobs for Humanity

Call Center Agents

$15.25 - $20.25/hr

Call Center Agents Jobs for Humanity is collaborating with Upwardly Global and with Morris ... Answering incoming calls and responding to customer inquiries * Making outbound calls to follow up ...

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Incoming Call Center information

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How much do incoming call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for incoming call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. The job requires strong communication skills, patience, and the ability to manage pressure, which can contribute to stress levels depending on individual resilience and workplace support.

How can I make 2000 a week working from home?

An incoming call center representative can potentially earn $2000 a week by working full-time, handling high call volumes, and possibly earning performance-based bonuses or commissions. Developing strong communication skills, familiarity with call center software, and maintaining consistent availability can help increase earnings in remote customer service roles.

What jobs pay 4000 a week without a degree?

In an incoming call center role, earning $4,000 a week typically requires advanced skills, experience, or supervisory responsibilities, which are uncommon without a degree. High-paying call center jobs may include management or specialized sales positions, but most roles pay less than that amount weekly. Achieving such income often involves commission-based sales or leadership roles that require significant expertise or training.

What are some common challenges faced by employees in an incoming call center role, and how can they be managed effectively?

Employees in incoming call centers often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. These challenges can be managed by developing strong communication and problem-solving skills, utilizing available support from team leads or supervisors, and practicing effective stress management techniques. Many call centers provide regular training and coaching to help employees improve their skills and resilience. Building camaraderie with teammates can also help create a supportive environment to navigate the demands of the role.

What are incoming call center jobs?

Incoming call center jobs involve handling phone calls from customers who reach out to a business or organization for assistance, information, or to resolve issues. Employees in these roles are responsible for answering questions, addressing concerns, and providing support in a professional and efficient manner. This job often requires strong communication skills, patience, and the ability to multitask. Incoming call center agents typically use specialized software to document interactions and may work in various industries such as retail, banking, or healthcare.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management may also offer higher compensation, especially with relevant experience and certifications.

What is the difference between Incoming Call Center vs Customer Service Representative?

AspectIncoming Call CenterCustomer Service Representative
Primary RoleHandling inbound calls, providing support, resolving issuesAssisting customers via calls, emails, or chats, addressing inquiries
Work EnvironmentCall centers, often in a team settingOffice or remote, varied environments
CredentialsHigh school diploma, communication skillsHigh school diploma, customer service skills
Industry UsageCommon in telecom, retail, techUsed across many sectors including retail, banking, healthcare

The Incoming Call Center primarily focuses on managing inbound calls to resolve customer issues efficiently, often in a team environment. Customer Service Representatives also handle inbound inquiries but may work across multiple channels like email or chat. While both roles require strong communication skills and similar credentials, the call center role emphasizes call handling in a structured environment, whereas customer service reps may have broader customer interaction responsibilities.

What are the key skills and qualifications needed to thrive as an Incoming Call Center Representative, and why are they important?

To thrive as an Incoming Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and knowledge bases is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are essential for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.
More about Incoming Call Center jobs
What cities are hiring for Incoming Call Center jobs? Cities with the most Incoming Call Center job openings:
What states have the most Incoming Call Center jobs? States with the most job openings for Incoming Call Center jobs include:
What job categories do people searching Incoming Call Center jobs look for? The top searched job categories for Incoming Call Center jobs are:
Incoming Call Center jobs near you
Infographic showing various Incoming Call Center job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Receptionist

Call Center Receptionist

CCG of South Florida

Coral Springs, FL • On-site

$1.2K - $1.4K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

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Job description

The Call Center Receptionist handles incoming and outgoing calls, responds to customer inquiries and making appointments, and routes calls to the appropriate departments. The role requires excellent communication skills, professionalism, and the ability to provide accurate information while maintaining a positive customer experience.


  • Answer incoming phone calls in a professional and courteous manner
  • Direct calls to the appropriate department or staff member
  • Provide information about company services, products, or policies
  • Handle basic customer inquiries and complaints
  • Take messages and ensure they reach the correct person
  • Schedule appointments or service requests
  • Follow company call scripts and customer service standards
  • Escalate complex issues to supervisors or specialized teams


Required Skills

  • Strong verbal communication and listening skills
  • Customer service and interpersonal skills
  • Ability to multitask and handle high call volumes
  • Basic computer skills and familiarity with call center software
  • Problem-solving ability
  • Professional phone etiquette


Qualifications

  • High school diploma or equivalent (required)
  • Previous customer service or call center experience (preferred)
  • Basic knowledge of office software and phone systems


Work Environment

  • Office or call center setting
  • May involve sitting for long periods and handling a high volume of calls