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Incoming Call Center Jobs in Texas (NOW HIRING)

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated ... Handle incoming calls and respond to customer inquiries promptly and courteously. * Provide ...

US Heart and Vascular

Call Center Representative

Granbury, TX · On-site

$13.50 - $17/hr

Answer incoming calls in a timely manner. Route calls as appropriate. * Serve as back-up to check ... High School diploma or equivalent. * 1 year of call center experience * 2 years of customer service ...

MAP

Call Center Agent

North Richland Hills, TX · On-site

$17/hr

Part-Time Call Center AgentCompany: Map Communications l Location: North Richland Hills, TX (In ... Handle incoming calls with a warm, helpful attitude.Take accurate messages, transfer calls, and/or ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Answer all incoming calls * Adds any scheduling templates for doctors per location per DM request ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Answer all incoming calls * Adds any scheduling templates for doctors per location per DM request ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

Answer all incoming calls * Adds any scheduling templates for doctors per location per DM request ... Call Center overview * Maintains regular contact with other departments/ offices to obtain and ...

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Incoming Call Center information

What is an incoming call center job?

Incoming call center jobs involve handling phone calls from customers who reach out to a business or organization for assistance, information, or to resolve issues. Employees in these roles are responsible for answering questions, addressing concerns, and providing support in a professional and efficient manner. This job often requires strong communication skills, patience, and the ability to multitask. Incoming call center agents typically use specialized software to document interactions and may work in various industries such as retail, banking, or healthcare.

What are the key skills and qualifications needed to thrive as an incoming call center representative?

To thrive as an Incoming Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and knowledge bases is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are essential for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What are some common challenges faced by employees in an incoming call center role, and how can they be managed effectively?

Employees in incoming call centers often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. These challenges can be managed by developing strong communication and problem-solving skills, utilizing available support from team leads or supervisors, and practicing effective stress management techniques. Many call centers provide regular training and coaching to help employees improve their skills and resilience. Building camaraderie with teammates can also help create a supportive environment to navigate the demands of the role.

What is the difference between Incoming Call Center vs Customer Service Representative?

AspectIncoming Call CenterCustomer Service Representative
Primary RoleHandling inbound calls, providing support, resolving issuesAssisting customers via calls, emails, or chats, addressing inquiries
Work EnvironmentCall centers, often in a team settingOffice or remote, varied environments
CredentialsHigh school diploma, communication skillsHigh school diploma, customer service skills
Industry UsageCommon in telecom, retail, techUsed across many sectors including retail, banking, healthcare

The Incoming Call Center primarily focuses on managing inbound calls to resolve customer issues efficiently, often in a team environment. Customer Service Representatives also handle inbound inquiries but may work across multiple channels like email or chat. While both roles require strong communication skills and similar credentials, the call center role emphasizes call handling in a structured environment, whereas customer service reps may have broader customer interaction responsibilities.

How do you get an incoming call center job with no experience?

To get an incoming call center job with no experience, focus on developing strong communication and customer service skills, and highlight any relevant soft skills on your resume. Entry-level positions often require a high school diploma or equivalent and may provide on-the-job training, so applying to companies that offer training programs can improve your chances. Demonstrating a positive attitude and willingness to learn can also help you stand out to employers.

Which incoming call center pays the most?

In general, call center agents working for companies in the finance, technology, or healthcare sectors tend to earn higher wages. Additionally, specialized roles such as technical support or bilingual agents often receive higher pay compared to standard customer service positions. Salaries can vary based on experience, location, and the complexity of the role.

What are popular job titles related to Incoming Call Center jobs in Texas?

For Incoming Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Incoming Call Center jobs in Texas look for?

The top searched job categories for Incoming Call Center jobs in Texas are:

Incoming Call Center jobs near you
Infographic showing various Incoming Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative

Farouk Systems

Houston, TX • On-site

$15.25 - $19/hr

Other

Re-posted 8 days ago

Job description

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.
Duties & Responsibilities:

  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
  • Maintain call center database by entering information.
  • Ensure all calls are answered in a timely manner.
  • Track incoming/outgoing packages for customers.
  • Resolve customer complaints, concerns and request.
  • Follow up with customers to collect fees for tool replacement.
  • Complete tasks in a timely manner by meeting or beating deadlines.
  • Perform other duties as assigned.
Education & Experience:
  • High School Diploma or equivalent required.
  • 2+ years of Call Center experience required.
  • SAP experience is a plus.
  • Sales experience is a plus.
  • Bilingual (English/Spanish) is required.
Skills & Abilities:
  • Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
  • Ability to type 50 WPM.
  • Effective listening skills.
  • Ability to multi-task.
  • Ability to handle escalated calls
  • Excellent interpersonal, written, and oral communication skills.

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