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Incoming Call Center Jobs in California (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients ...

Robert Half

Call Center Representative

San Diego, CA · On-site

$20/hr

Call Center Representative Robert Half is partnering with a nonprofit organization to identify a ... Respond to incoming calls and provide professional, compassionate customer service * Assist clients ...

New

Westeasthub Llc

Call Center Receptionist

Yorba Linda, CA · On-site

$21/hr

In this role, you will answer incoming calls, direct inquiries, and proactively make outbound calls ... Previous experience in a receptionist or call center role is a plus * Excellent verbal and written ...

Kheir Clinic

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

Call Center Representative Kheir's mission is to increase and provide access to culturally and ... The CCR will be the first point of customer service contact for incoming calls and will assist with ...

Kheir Clinic

Call Center Representative

Los Angeles, CA · On-site

$23 - $25/hr

The CCR will be the first point of customer service contact for incoming calls and will assist with ... call center metrics for quality (CAHPS), schedule adherence, hold times, call completion ...

Semper Solaris

Call Center Agent

El Cajon, CA · On-site

$25 - $30/hr

Call Center Agent Semper Solaris is the fastest growing leader in the Residential Solar ... Answer all incoming calls, return missed calls/voice mails, answer emails, chats and texts, and ...

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All JobsIncoming Call Center JobsIncoming Call Center Jobs in California

Incoming Call Center information

See California salary details

$10

$17

$24

How much do incoming call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for incoming call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an incoming call center job?

Incoming call center jobs involve handling phone calls from customers who reach out to a business or organization for assistance, information, or to resolve issues. Employees in these roles are responsible for answering questions, addressing concerns, and providing support in a professional and efficient manner. This job often requires strong communication skills, patience, and the ability to multitask. Incoming call center agents typically use specialized software to document interactions and may work in various industries such as retail, banking, or healthcare.

What are the key skills and qualifications needed to thrive as an incoming call center representative?

To thrive as an Incoming Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and knowledge bases is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are essential for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What are some common challenges faced by employees in an incoming call center role, and how can they be managed effectively?

Employees in incoming call centers often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. These challenges can be managed by developing strong communication and problem-solving skills, utilizing available support from team leads or supervisors, and practicing effective stress management techniques. Many call centers provide regular training and coaching to help employees improve their skills and resilience. Building camaraderie with teammates can also help create a supportive environment to navigate the demands of the role.

What is the difference between Incoming Call Center vs Customer Service Representative?

AspectIncoming Call CenterCustomer Service Representative
Primary RoleHandling inbound calls, providing support, resolving issuesAssisting customers via calls, emails, or chats, addressing inquiries
Work EnvironmentCall centers, often in a team settingOffice or remote, varied environments
CredentialsHigh school diploma, communication skillsHigh school diploma, customer service skills
Industry UsageCommon in telecom, retail, techUsed across many sectors including retail, banking, healthcare

The Incoming Call Center primarily focuses on managing inbound calls to resolve customer issues efficiently, often in a team environment. Customer Service Representatives also handle inbound inquiries but may work across multiple channels like email or chat. While both roles require strong communication skills and similar credentials, the call center role emphasizes call handling in a structured environment, whereas customer service reps may have broader customer interaction responsibilities.

Can I get an incoming call center job with no experience?

Yes, many incoming call center jobs accept applicants with no prior experience, as they often provide on-the-job training. Basic skills such as good communication, patience, and a computer or phone familiarity are typically sufficient to start. Certifications are usually not required for entry-level positions in call centers.
Incoming Call Center jobs near you
Infographic showing various Incoming Call Center job openings in California as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Overview
We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.
Hours and Work days
This position is required to work Monday - Friday from 8:00 AM-5:00 PM.
The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.
Responsibilities
Summary of Responsibilities:
  • Providing exceptional customer service to patients
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications
QUALIFICATION REQUIREMENTS:
Education:
  • High School Graduate or equivalent. Associates Degree preferred.
License/Certification:
  • Possess a valid driver's license.
Prior Experience:
  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred
Skills:
  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously
The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.
In addition, our comprehensive benefits package for regular status employees includes:
  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!

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