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Incoming Call Center Jobs (NOW HIRING)

EmergeOrtho

Call Center Specialist

Asheville, NC

$15.75 - $19.75/hr

With offices across North Carolina, our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist's responsibility is to schedule and ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints ...

Mysocialwiz

Call Center Representative

West Haven, CT · Remote

$16.50 - $20.50/hr

Call Center Agent Job Summary for Mysocialwiz.com Full Commission + Retirement Plan You will answer incoming calls from customers who want to signup, respond to inquiries, manage complaints ...

Sstar

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between: Monday-Friday, 9:00am-5:00pm. Compensation: $17.00 - 17.50/hour ...

Mystic Lake

Call Center Supervisor

Prior Lake, MN · On-site

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest ...

GSG

Call Center Agent

Minneapolis, MN

$15.75 - $20.50/hr

Call Center Agent Minneapolis, Minnesota, United States About the Job Are you a people person with ... As the first point of contact, you'll answer incoming calls, resolve customer inquiries, and ensure ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and scheduling duties. Shifts between : Monday-Friday, 9:00am-5:00pm. Compensation : $17.00 - 17.50/hour ...

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How much do incoming call center jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for incoming call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees in an incoming call center role, and how can they be managed effectively?

Employees in incoming call centers often face challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. These challenges can be managed by developing strong communication and problem-solving skills, utilizing available support from team leads or supervisors, and practicing effective stress management techniques. Many call centers provide regular training and coaching to help employees improve their skills and resilience. Building camaraderie with teammates can also help create a supportive environment to navigate the demands of the role.

What are incoming call center jobs?

Incoming call center jobs involve handling phone calls from customers who reach out to a business or organization for assistance, information, or to resolve issues. Employees in these roles are responsible for answering questions, addressing concerns, and providing support in a professional and efficient manner. This job often requires strong communication skills, patience, and the ability to multitask. Incoming call center agents typically use specialized software to document interactions and may work in various industries such as retail, banking, or healthcare.

What is the difference between Incoming Call Center vs Customer Service Representative?

AspectIncoming Call CenterCustomer Service Representative
Primary RoleHandling inbound calls, providing support, resolving issuesAssisting customers via calls, emails, or chats, addressing inquiries
Work EnvironmentCall centers, often in a team settingOffice or remote, varied environments
CredentialsHigh school diploma, communication skillsHigh school diploma, customer service skills
Industry UsageCommon in telecom, retail, techUsed across many sectors including retail, banking, healthcare

The Incoming Call Center primarily focuses on managing inbound calls to resolve customer issues efficiently, often in a team environment. Customer Service Representatives also handle inbound inquiries but may work across multiple channels like email or chat. While both roles require strong communication skills and similar credentials, the call center role emphasizes call handling in a structured environment, whereas customer service reps may have broader customer interaction responsibilities.

What are the key skills and qualifications needed to thrive as an Incoming Call Center Representative, and why are they important?

To thrive as an Incoming Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and knowledge bases is often required. Patience, active listening, and emotional resilience are standout soft skills in this role. These skills and qualities are essential for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.
More about Incoming Call Center jobs
What cities are hiring for Incoming Call Center jobs? Cities with the most Incoming Call Center job openings:
What states have the most Incoming Call Center jobs? States with the most job openings for Incoming Call Center jobs include:
What job categories do people searching Incoming Call Center jobs look for? The top searched job categories for Incoming Call Center jobs are:
Incoming Call Center jobs near you
Infographic showing various Incoming Call Center job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 84% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Scheduler-Incoming- Full-Time

Familia Dental & Vivid Smiles

Schaumburg, IL • On-site

$15.25 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Description:

Our Corporate office in Schaumburg, IL is looking to hire full-time, dependable, customer-driven representatives to join our Call Center team.


*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the company and turn a job into a career.


What We Offer:

  • Employees are eligible to earn up to a $1,000 monthly bonus and
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off

Benefits offered:

  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.


Responsibilities/ Job Duties:

  • Provide excellent customer service to all patients calling in
  • Answering phone calls
  • Scheduling appointments based on needs of patients and availability of providers
  • Assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges


Requirements:
  • Dependable and able to be on time
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent

Other Qualifications/ Skill Sets:

  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software, including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM

  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week

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