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Automotive Call Center Jobs in Ohio (NOW HIRING)

NESCO Inc

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Customer Support Representative - Small Engines Location: West Columbus Schedule ... Small engine or automotive experience * Electrical background is a plus * Consistent and stable ...

Kelly Services

Call Center Representative

Troy, OH

$19/hr

Work with a reputable leader in the automotive industry. * Enjoy a competitive pay rate and ... Bring at least 2 years of customer service or call center experience (preferred). * Possess strong ...

TEKsystems

Call Center / Chat Agent (REMOTE)

Columbus, OH · Remote

$19 - $19.50/hr

Automotive Company Join the Future of Mobility Are you passionate about delivering exceptional customer experiences and helping customers navigate the world of electric vehicles? We're seeking EV ...

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All JobsAutomotive Call Center JobsAutomotive Call Center Jobs in Ohio

Automotive Call Center information

See Ohio salary details

$10

$17

$23

How much do automotive call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for automotive call center in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is an automotive call center?

An Automotive Call Center job involves handling inbound and outbound customer calls related to automotive services, sales, financing, and support. Representatives assist customers with scheduling service appointments, answering inquiries about vehicle features, processing payments, and providing troubleshooting guidance. Strong communication skills and automotive knowledge are essential.

What are the typical daily responsibilities of someone working in an automotive call center?

Employees in an Automotive Call Center are primarily responsible for answering customer inquiries, scheduling service appointments, providing information about automotive products and services, and resolving basic issues over the phone or via email. They often coordinate with service advisors, technicians, and sales teams to relay important information and ensure seamless customer service. Multitasking between phone interactions, data entry, and updating customer records is a significant part of the job. You'll also be expected to maintain a professional and friendly demeanor, even during busy or challenging situations, to help cultivate trust and loyalty among customers.

What are the key skills and qualifications needed to thrive in an automotive call center, and why are they important?

Success in an Automotive Call Center requires strong communication abilities, active listening skills, customer service experience, and basic automotive knowledge, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and scheduling platforms is highly beneficial. Standout candidates possess patience, empathy, problem-solving skills, and the ability to remain calm under pressure. These competencies ensure positive customer interactions, efficient handling of inquiries, and contribute to customer satisfaction and retention.

Can I work in an automotive call center without experience?

Automotive call centers often hire entry-level employees who have strong communication skills and a willingness to learn. Prior experience is not always required, as training is typically provided, but familiarity with automotive products or customer service can be beneficial. Basic computer skills and a professional attitude are important for success in this role.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, providing product information, and resolving issues. In an automotive call center, representatives use communication skills and tools like CRM systems to ensure customer satisfaction and support dealership or manufacturer services.

What are the most commonly searched types of Automotive Call Center jobs in Ohio?

The most popular types of Automotive Call Center jobs in Ohio are:

What are popular job titles related to Automotive Call Center jobs in Ohio?

For Automotive Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Automotive Call Center jobs in Ohio look for?

The top searched job categories for Automotive Call Center jobs in Ohio are:

Automotive Call Center jobs near you
Infographic showing various Automotive Call Center job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,420 per year, or $17 per hour.

Service Call Center Associate

Cincinnati, OH • On-site

McCluskey Automotive
Retail • 11 - 50 employees
Learn more about McCluskey Automotiveexternal

Part-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

As a Service Call Center Associate you will play a crucial role in delivering exceptional customer service over the phone. Serving as the primary point of contact for customers with vehicle service inquiries, you will need to possess excellent communication and problem-solving skills to effectively assist customers. 
 
JOB TITLE:      Service Call Center Associate (Part-Time) 
REPORTS TO: Call Center Manager
LOCATION:      Cincinnati, OH
SCHEDULE:     Monday - 730-12pm Wednesday 10am-3pm Thursday 10am-3pm Friday 1pm-6pm Saturday 10am-3pm
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:     
  • Answer all incoming phone calls promptly, courteously, and efficiently
  • Monitor and respond to all incoming emails, texts, and virtual messages in a timely and professional manner
  • Schedule service appointments accurately while confirming customer needs and availability
  • Conduct outbound calls to customers for follow-ups, confirmations, and service-related outreach
  • Maintain a consistently friendly, professional, and customer-focused demeanor with both internal teams and external customers
  • Clearly and consistently communicate customer inquiries, concerns, and special requests to Service Advisors
  • Assist customers with the loaner vehicle process in accordance with McCluskey Automotive policies and availability
  • Perform additional duties and administrative tasks as assigned by the supervisor or management
 
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
  •       Previous automotive dealership, call center, or BDC experience preferred
  •       Familiarity with CRM/DMS systems (e.g., Tekion, Reynolds, CDK)
  •       Calm under pressure and conflict resolution skills
  • High school diploma or GED 
  • Strong verbal and written communication skills 
  • Professional phone presence and customerfocused mindset 
  • Ability to multitask in a fastpaced environment 
  • Basic computer proficiency and CRM experience (or willingness to learn)
  • Excellent listening and relationshipbuilding skills
  • Strong organization and followup
  • Ability to overcome objections and guide conversations
  • Teamoriented with a positive attitude
  • Dependable, punctual, and goaldriven
HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):   

  • Medical, dental, and vision benefits
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with employer match
  • Growth potential
  • Automotive discounts
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:

An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. 
 
 
 
 
 

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