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Progressive Call Center Jobs in Ohio (NOW HIRING)

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$15 - $17/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... Alarm Monitoring Operator Pay Progression Program * Shift premium for eligible assigned shifts

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Progressive Call Center information

See Ohio salary details

$10

$17

$23

How much do progressive call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for progressive call center in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.

What are popular job titles related to Progressive Call Center jobs in Ohio?

For Progressive Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Ohio look for?

The top searched job categories for Progressive Call Center jobs in Ohio are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Call Center (Lead Generation) Representative

Window Nation

Highland Hills, OH • On-site

$18.75/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 55 rated home improvement suppliers and fitters

Job description

Highland Hills / Beachwood, OH | $18.75/hour + Monthly Performance Bonuses | Full-Time, Onsite

Turn your customer service experience into an opportunity to earn more and grow with Window Nation. As a Call Center Representative, you'll connect with potential customers by phone, qualify their interest, and schedule appointments for our sales team.

No sales or call center experience? That's okay. If you've worked with customers in retail, restaurants, hospitality, customer service, or a similar environment, we'll provide paid training.

Schedule: Mon, Wed, Thurs & Fri, 12 PM-9 PM | Sat, 8:30 AM-5:30 PM
Days Off: Tuesday & Sunday
Saturday availability and the full posted schedule are required.

What You'll Do:
  • Make outbound calls and engage potential customers in friendly, professional conversations
  • Ask questions to understand customer needs, qualify interest, and schedule in-home sales appointments
  • Accurately enter and update customer information in our CRM systems
  • Work toward individual and team lead and appointment goals
  • Learn how to confidently handle questions and objections while working in a supportive, team-focused environment
What You Need:

Minimum qualifications:

  • High school diploma, GED, or equivalent
  • At least 1 year of experience working with customers, such as retail, restaurant/food service, hospitality, customer service, call center, telemarketing, or a similar environment
  • Ability to reliably work the full posted schedule onsite in Highland Hills
 
You'll Be a Good Fit If You:
  • Communicate clearly and confidently with different types of people
  • Are comfortable using a computer while talking with customers
  • Can learn and navigate new systems and software
  • Are dependable and motivated by goals
  • Enjoy a fast-paced, team-oriented environment
  • Are coachable and willing to learn
Why Window Nation?

At Window Nation, strong performance can lead to greater earning potential and opportunities to grow. You'll receive paid training and ongoing coaching while working alongside a team that's focused on improving and succeeding together.

You don't need previous sales or call center experience to build a career here. If you bring strong people skills, reliability, and the motivation to hit goals, we'll help you develop the rest.

Ready to Put Your People Skills to Work?

If you're dependable, motivated by goals, comfortable talking with customers, we'd like to hear from you.

Apply today to join Window Nation's Highland Hills Call Center team.

Our Highland Hills/Beachwood location is conveniently located near I-271 and I-480 and is accessible from Warrensville Heights, Bedford, Maple Heights, Garfield Heights, Shaker Heights, Cleveland Heights, Cleveland, and surrounding east-side communities.

$18.75 - $18.75 an hour
  • Starting pay: $18.75/hour
  • Monthly performance bonus opportunities in addition to your base pay
  • Pay progression after 12 months
  • Paid training from day one
 
 
 
Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team - one that makes good decisions, drives innovation, and delivers better business results. 
 
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. 
 
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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