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Progressive Call Center Jobs (NOW HIRING)

Oxford Solutions

Call Center Representative

Altoona, PA · On-site

$15.75 - $19.75/hr

Part-Time Customer Service Representative (Call Center / Data Processing) Onsite | Monday-Wednesday ... Update internal teams on refund status and resolution progress * Maintain accurate logs, records ...

Lose Design

Call Center Representative

Manning, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Lexington, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Charleston, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

GULF COAST

Call Center Specialist

Texas City, TX · On-site

$14.25 - $18/hr

Call Center Specialist GULF COAST CENTER - Job Title: Call Center Specialist Location: Galveston ... progress towards goals set within the team Ensure each team member is providing quality customer ...

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Call Center Representative

Summerville, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Columbia, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Florence, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

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All JobsProgressive Call Center Jobs

Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
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Progressive Call Center jobs near you
Customer Service Call Center Manager

Customer Service Call Center Manager

Phoenix American Warranty Company Inc

Miami, FL • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Reports To: Head of Operations

Department: Customer Service

FLSA Status: Exempt

Location: On-site / Hybrid (as applicable)

Salary: $80,000 - $90,000


Position Overview

The Senior Customer Service Call Center Manager is responsible for the strategic leadership, day-to-day operations, and continuous improvement of the customer service call center. This role oversees a team, drives performance excellence, and ensures customers receive consistent, high-quality service. The ideal candidate brings 5–8 years of progressive call center leadership experience and a track record of developing high-performing teams.

Key ResponsibilitiesTeam Leadership & Development
  • Lead, coach, and develop a supervisor, team leader and team of agents across inbound queues.
  • Conduct regular one-on-ones, performance reviews, and development planning for direct reports.
  • Foster a positive, high-accountability team culture aligned with company values.
  • Oversee hiring, onboarding, and retention strategies to maintain optimal staffing levels.
Operations & Performance Management
  • Monitor and manage KPIs including CSAT, NPS, and QA scores[JF1] .
  • Analyze call center data and workforce metrics to identify trends, gaps, and improvement opportunities.
  • Develop and manage schedules, capacity plans, and escalation protocols.
  • Oversee call quality assurance programs and drive continuous improvement initiatives.
  • Manage call center technology platforms (ACD, CRM, WFM tools) and partner with IT on system enhancements, including the evaluation and implementation of AI-powered tools such as conversational AI, real-time agent assist, automated quality monitoring, and predictive analytics to improve efficiency and customer experience.


Customer Experience

  • Champion a customer-first culture and ensure service delivery meets or exceeds customer expectations.
  • Handle escalated customer issues with professionalism and timely resolution.
  • Collaborate with cross-functional teams (Sales, IT, Operations) to resolve systemic issues affecting customers.
Strategy & Reporting
  • Develop and execute the call center strategy in alignment with broader business objectives.
  • Prepare and present regular performance reports and strategic recommendations to senior leadership.
  • Manage departmental budget, forecasting, and resource allocation.
  • Lead change management efforts for new processes, tools, and initiatives.
Training & Development
  • Lead a comprehensive revamp of the customer service training program—rebuilding it from the ground up to reflect current products, processes, and service standards while establishing a scalable foundation for future growth.
  • Develop role-specific training tracks for agents, team leads, and supervisors.
  • Integrate blended learning approaches including e-learning modules, live coaching sessions, call shadowing, and scenario-based simulations.
  • Build a training content library with standardized materials, scripts, objection-handling guides, and escalation playbooks.
  • Coordinate with supervisors to deliver real-time coaching and training reinforcement based on call monitoring and QA findings.


QualificationsRequired
  • 5–8 years of call center experience, with at least 3 years in a management role overseeing supervisors.
  • Proven ability to lead large teams in a high-volume customer service environment.
  • Strong analytical skills; experience using data to drive operational decisions.
  • Proficiency with call center platforms and workforce management tools.
  • Excellent communication, coaching, and conflict-resolution skills.
Preferred
  • Experience in warranty, service contracts, insurance, or financial services.
  • Claims management and administration
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies.
  • COPC, ICMI, or similar call center management certification.
  • Experience managing remote or hybrid call center teams.
  • Bachelor's degree in Business Administration, Communications, or related field (or equivalent experience).
Compensation & Benefits

Competitive salary commensurate with experience. Full benefits package including medical, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.


This job description is intended to convey the essential functions and requirements of the position and is not an exhaustive list of activities, duties, or responsibilities. Duties may be modified or added at any time at the discretion of management.