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Progressive Call Center Jobs (NOW HIRING)

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

Description As a Call Center Representative, you will accurately and professionally handle all ... An organization focused on People, Passion, Purpose and Progress * Inspirational culture

BJC

Call Center Rep- Days

O Fallon, MO · On-site

$15 - $18.75/hr

Call Center Representative Progress West Hospital is looking for someone with great customer service and call center experience! 40 Hours Per Week 7:00 a.m. to 3:00 p.m. Monday thru Friday May be ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
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What states have the most Progressive Call Center jobs? States with the most job openings for Progressive Call Center jobs include:
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Progressive Call Center jobs near you
2nd Shift Bilingual (English/Spanish) Call Center Agent

2nd Shift Bilingual (English/Spanish) Call Center Agent

Ambs Call Center

Jackson, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Be an early applicant

Job description

Salary: Up to $20.95 per hour + Benefits

ABOUT THE CALL CENTER AGENT POSITION


Do you like helping others? If so, this job might be for you!

Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice.



Why Work At Ambs Call Center? Click to learn more


COMPENSATION

  • Progressive compensation based on skill development. Earn up to $20.95 per hour


ADDITIONAL PAY & BENEFITS

Attendance Bonus

  • $3.25 per hour for every hour worked during the pay period. Call Center Agents without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.


Dispatcher Differential

  • $1.50 per hour differential for becoming a dispatcher.


Spanish Bi-Lingual Differential

  • $1.00 per hour. Are you fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls.


Multiple opportunities for growth!

  • Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour.


BENEFITS

  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 40-hour bonus pay for 1-year perfect attendance
  • Earned sick Time


QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

  • High School Diploma or equivalent required
  • Typing skills of 25 wpm
  • Customer service experience preferred
  • Excellent interpersonal, verbal, and written communication skills
  • Strong basic computer skills
  • Ability to multi-task
  • Ability to make sound decisions under pressure
  • Ability to deal with difficult situations and people
  • Ability to work well in both a team environment and independently
  • A strong attention to detail
  • Requires primarily sitting at a desk for extended periods

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.