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Progressive Call Center Jobs (NOW HIRING)

Lose Design

Call Center Representative

Columbia, SC

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Lose Design

Call Center Representative

Florence, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

TEKsystems

Call Center Representative

Louisville, KY

$18 - $21/hr

This is a great opportunity for an experienced call center professional who values coaching ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Louisville, KY · On-site

$18 - $21/hr

This is a great opportunity for an experienced call center professional who values coaching ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Louisville, KY

$18 - $21/hr

This is a great opportunity for an experienced call center professional who values coaching ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

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How much do progressive call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.
More about Progressive Call Center jobs
What cities are hiring for Progressive Call Center jobs? Cities with the most Progressive Call Center job openings:
What states have the most Progressive Call Center jobs? States with the most job openings for Progressive Call Center jobs include:
What job categories do people searching Progressive Call Center jobs look for? The top searched job categories for Progressive Call Center jobs are:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 2% As Needed, 71% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Lose Design

Columbia, SC

$30.50/hr

Other

Life, Retirement, PTO

Posted 6 days ago

Job description

About the job Call Center Representative
We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.
Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:

  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.
Required Skills:
  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.
Qualifications:
  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.
Requirements:
  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.
Benefits:
  • Competitive Pay.
  • $30.50 Hourly
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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