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Progressive Call Center Jobs (NOW HIRING)

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Stable employment history with progressive leadership responsibilities. Additional Details: * Fully ...

ASM Research

Call Center Supervisor

The Call Center Supervisor is responsible for advanced support to the SSA Ticket to Work Help Line ... Provides clear direction to ensure consistent progress is made toward set goals. * Work with a ...

TEKsystems

Healthcare Call Center

San Diego, CA · On-site

$25/hr

Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW ... As a progressive financial institution with more than $3 billion in assets and over 190,000 members ...

TEKsystems

Healthcare Call Center

San Diego, CA

$25/hr

Must have: * at least 1 year of call center * highly pref healthcare call center * Experience ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Tempe, AZ · On-site

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

New

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... Bachelor's Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Monitor and assess trainee progress, providing constructive feedback and additional support as ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.
More about Progressive Call Center jobs

What cities are hiring for Progressive Call Center jobs?

Cities with the most Progressive Call Center job openings:

What states have the most Progressive Call Center jobs?

States with the most job openings for Progressive Call Center jobs include:

What job categories do people searching Progressive Call Center jobs look for?

The top searched job categories for Progressive Call Center jobs are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Bilingual Call Center Manager

Addison Group

Bedford, TX • On-site

$75K - $90K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 hours ago

Job description

Job Title: Bilingual Call Center Manager

Industry: Professional Services

Location (City, State): Fort Worth, TX

Assignment Type: Direct Hire

Pay: $75,000–$90,000 annually + monthly performance bonus opportunity

Work Schedule: Full-time | Monday–Friday | Onsite | 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Occasional weekend on-call support as needed.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Addison Group is hiring for our client, a well-established professional services organization, seeking an experienced Call Center Manager to lead and develop a customer service team. This role is ideal for a hands-on leader who enjoys coaching employees, improving operational processes, and driving a high standard of customer care.

Job Description:

The Call Center Manager will oversee the day-to-day operations of an inbound contact center while focusing on employee development, process improvements, and service quality. This individual will be responsible for building a strong team culture, implementing effective training programs, monitoring performance metrics, and ensuring customers receive an exceptional experience from their first interaction.

Key Responsibilities:

  • Lead, coach, and develop a team of customer service representatives through ongoing training and performance management.
  • Monitor daily call center operations to ensure productivity, service levels, and quality standards are achieved.
  • Design and improve onboarding and training programs to increase employee success and consistency.
  • Review performance metrics, identify trends, and implement process improvements to enhance team effectiveness.
  • Assist with inbound and follow-up customer calls during periods of high volume or limited staffing.
  • Ensure customer inquiries are accurately evaluated and routed to the appropriate department or resource.
  • Foster a collaborative, accountable, and customer-focused team environment.
  • Utilize CRM and call center systems to manage workflows, reporting, and operational performance.
  • Partner with leadership to identify opportunities for increased efficiency and continuous improvement.

Qualifications:

  • 3–5 years of experience managing a call center or customer service team.
  • Demonstrated success coaching and developing employees while improving team performance.
  • Experience using CRM platforms and call center software.
  • Strong leadership, communication, problem-solving, and organizational skills.
  • Ability to analyze operational data and implement process improvements.
  • Bilingual (English/Spanish) is required.
  • Experience in legal services, insurance, healthcare, financial services, or another professional services environment is a plus.
  • Stable employment history with progressive leadership responsibilities.

Additional Details:

  • Fully onsite position located in Fort Worth, TX.
  • Manage a team of approximately 8–10 customer service representatives.
  • Majority of customer interactions are inbound, with outbound follow-up as needed.
  • Opportunity to lead departmental improvements and create long-term training and development initiatives.

Perks:

  • Monthly performance bonus opportunity.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with employer match.
  • Paid time off and sick leave.
  • Opportunity to make a meaningful impact by shaping team performance and operational excellence.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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