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Progressive Call Center Jobs (NOW HIRING)

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first ... Data entry regarding resolution of issues and technicians progress while technicians are completing ...

Parexel

Call Center Agent

Glendale, CA

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... Providing regular updates to the study team and management on recruitment progress * Reviewing ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Generate monthly progress reports and provide a status on all associated performance measures as ... Review and approve all new SOP's containing Call Center procedures and policies. * Oversee the ...

BJC HealthCare

Call Center Rep- Days

O Fallon, MO · On-site

$15 - $18.75/hr

Additional Information About the Role Progress West Hospital is looking for someone with great customer service and call center experience! * 40 Hours Per Week * 7:00 a.m. to 3:00 p.m. * Monday thru ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

... Case Progress * Proactively request tax-related and financial documentation * Review submitted ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Acentra Health

Call Center Representative

Cheyenne, WY · On-site

$15.25 - $19/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Assume full responsibility for self-development and career progression; proactively seek and ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15.25 - $19/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Assume full responsibility for self-development and career progression; proactively seek and ...

Acentra Health, LLC

Call Center Representative

Cheyenne, WY · On-site

$15 - $18.50/hr

Job Summary: This Call Center Representative is a front-line service position aiding Wyoming ... Assume full responsibility for self-development and career progression; proactively seek and ...

Corporate Temps

Be Seen First

Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The call center operates Monday-Friday from 7:00 am to 6:00 pm. The ideal candidate should be ... Monitors the progress and productivity of assigned staff to evaluate employee performance ensuring ...

BJC HealthCare

Call Center Rep- Days

O Fallon, MO · On-site

$17.50 - $23.88/hr

Additional Information About the Role Progress West Hospital is looking for someone with great customer service and call center experience! * 40 Hours Per Week * 7:00 a.m. to 3:00 p.m. * Monday thru ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
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Progressive Call Center jobs near you

Call Center Representative

ARMStrong Insurance Services

Metairie, LA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, SubroIQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
NEIS, LLC has been a leader in the insurance audit and loss control prevention industry since 1945 and seeking a Call Center Representative as we continue to grow our team. Call Center representatives will work as part of a team providing support for the audit team that is conducting mail, phone, and virtual audits. 
Job Responsibilities:
  • Make several calls to insureds and agents daily
  • Enter progress notes following each call
  • Correspond with policyholders, CPAs, bookkeepers, and agents to gather additional information as needed
Qualifications and Requirements:
  • Strong judgment and critical thinking skills
  • Competent use of spreadsheets, word processing, and e-mail
  • Excellent communication skills
  • Strong writing skills
  • Work well in a team environment
  • Ability to multitask
  • Must have high-speed internet 
Compensation and Benefits:
  • Salary is $17.00 per hour
  • Benefits package with health, dental, vision, life, and disability coverage options
  • 401(k) retirement plan option with company matching
  • Generous paid time off policy 
  • Paid holidays - 6 standard holidays
We look forward to you joining our team!
 

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

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