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Progressive Call Center Jobs (NOW HIRING)

Hiemstra Optical

Call Center Representative

Paw Paw, MI

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Description As a Call Center Representative, you will accurately and professionally handle all ... An organization focused on People, Passion, Purpose and Progress * Inspirational culture

Intrepid Credit Union

Call Center Associate

Helena, MT · On-site

What's the OPPORTUNITY? - Call Center Representative As a Call Center Representative, you will gain ... to control the progression of their career. Imagine being able to control your advancement!

New

Intrepid Credit Union

Call Center Associate

Helena, MT · On-site

What's the OPPORTUNITY? - Call Center Representative As a Call Center Representative, you will gain ... to control the progression of their career. Imagine being able to control your advancement!

New

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first ... Data entry regarding resolution of issues and technicians progress while technicians are completing ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

... Case Progress * Proactively request tax-related and financial documentation * Review submitted ... call center * Comfortable handling high call volume in a structured environment * Focused on ...

Sound Credit Union

Call Center Representative

Tacoma, WA · On-site

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Sound Credit Union

Call Center Representative

Tacoma, WA

$21.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We offer a unique Call Center Progression Model that is designed to provide you advancement in your role and an increase in your salary through on-the-job training and structured compensation ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Stable employment history with progressive leadership responsibilities. Additional Details: * Fully ...

ASM Research

Call Center Supervisor

The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by ... consistent progress toward set goals. * Delivers consistent results and effective customer ...

Hire Resolve.com

Call Center & Contact Center Professionals

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and ... Typically 5-12+ years in call center/contact center environments, including 2-6+ years in ...

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Progressive Call Center information

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$10

$17

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How much do progressive call center jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for progressive call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.
More about Progressive Call Center jobs

What cities are hiring for Progressive Call Center jobs?

Cities with the most Progressive Call Center job openings:

What states have the most Progressive Call Center jobs?

States with the most job openings for Progressive Call Center jobs include:

What job categories do people searching Progressive Call Center jobs look for?

The top searched job categories for Progressive Call Center jobs are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 77% In-person, 6% Hybrid, and 17% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description


The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
  • Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
  • Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by management.

Qualifications
Education:
  • High school diploma or equivalent required
  • Experience:
  • Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
  • Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
  • Three (3) years of previous LMS experience
  • Abilities:
  • Must be able to type
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Highly motivated, proactive individual and independent thinker.
  • Team building: must be able to develop, motivate and inspire the team to achieve desired results.
  • Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details

ADDITIONAL REQUIREMENTS:
  • Can handle multiple tasks in a high volume, high stress, fast paced environment
  • Excellent listening and interpersonal skills
  • Demonstrates a friendly, upbeat, and positive disposition
  • Must present a well-groomed professional appearance.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak, and understand English
  • Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
  • Desired Skills:
  • Experience with Hotsos, Maximo, Sharepoint.
  • LMS.
  • Contact Center experience.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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