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Progressive Call Center Jobs in Nevada (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Measures, documents, and communicates agent's performance and progress towards goal attainment for ...

OctaPharma Plasma

Center Operations Manager I

Las Vegas, NV · On-site

$23.75 - $39.57/hr

Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs. * Oversees the performance of preventive maintenance of donor center equipment to ensure that ...

Octapharma Plasma

Center Operations Manager I

Las Vegas, NV · On-site

$23.75 - $39.57/hr

Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs. * Oversees the performance of preventive maintenance of donor center equipment to ensure that ...

LegalZoom

Outbound Sales Manager

Reno, NV

You have * 5+ years of progressive experience in sales or revenue-driving roles, with at least 5+ years leading leaders (managing managers) in a high-volume call center or contact center environment.

LegalZoom

Business Advisor Sales Manager

Reno, NV · On-site

You have * 5+ years of progressive experience in sales or revenue-driving roles, with at least 5+ years leading leaders (managing managers) in a high-volume call center or contact center environment.

Goodwill of Southern Nevada

Documents trainee progress, coaching provided, and readiness status * Documents competency readiness * Completes trainer check-ins and training documentation accurately * Identifies trainees ...

New

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

Mentally perform mathematical operations quickly and accurately while game is in progress. Qualifications Role and Responsibilities: (Includes but is not limited to the following) * Knowledge of ...

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

Mentally perform mathematical operations quickly and accurately while game is in progress. Qualifications Role and Responsibilities: (Includes but is not limited to the following) * Knowledge of ...

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Progressive Call Center information

See Nevada salary details

$11

$18

$25

How much do progressive call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for progressive call center in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.

What are popular job titles related to Progressive Call Center jobs in Nevada?

For Progressive Call Center jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Nevada look for?

The top searched job categories for Progressive Call Center jobs in Nevada are:

What cities in Nevada are hiring for Progressive Call Center jobs?

Cities in Nevada with the most Progressive Call Center job openings:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 76% In-person, 6% Hybrid, and 18% Remote job distribution, with an average salary of $37,939 per year, or $18.2 per hour.

Call Center Manager

Golden Nugget

Laughlin, NV • On-site

Full-time

Posted 9 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

157th of 164 rated casinos

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Remote Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

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