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Progressive Call Center Jobs in Nevada (NOW HIRING)

Link Technologies

Team Lead 2

Carson City, NV · On-site

Incumbents assist in the development of the Call Center Program, the management of tasks for call ... as progress and the completion of activities. Develop Action Plans for initiatives Assist the ...

Octapharma Plasma

Center Operations Manager I

Las Vegas, NV · On-site

$23.75 - $39.57/hr

Required to assess learners' progress, and to adapt your teaching methods to meet their learning needs. * Oversees the performance of preventive maintenance of donor center equipment to ensure that ...

KBTS Technologies Inc

Outreach Lead

Carson City, NV · On-site

Outreach Team Lead Call Center 12+ months Carson City, NV $doe/hr - W2/1099 100% Onsite The ... needs, as well as progress and the completion of activities. · Develop Action Plans for ...

Westgate Resorts

On Call Dealer

Las Vegas, NV

$15.25 - $19/hr

Mentally perform mathematical operations quickly and accurately while game is in progress. Qualifications Role and Responsibilities: (Includes but is not limited to the following) * Knowledge of ...

Westgate Resorts

On Call Dealer

Las Vegas, NV · On-site

$15.25 - $19/hr

Mentally perform mathematical operations quickly and accurately while game is in progress. Qualifications Role and Responsibilities: (Includes but is not limited to the following) * Knowledge of ...

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Progressive Call Center information

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$11

$18

$25

How much do progressive call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for progressive call center in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
What are popular job titles related to Progressive Call Center jobs in Nevada? For Progressive Call Center jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Progressive Call Center jobs in Nevada look for? The top searched job categories for Progressive Call Center jobs in Nevada are:
What cities in Nevada are hiring for Progressive Call Center jobs? Cities in Nevada with the most Progressive Call Center job openings:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,939 per year, or $18.2 per hour.
Call Center Supervisor - Full Time (Call Center LV)

Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Posted 5 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

104th of 160 rated casinos

Job description


The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
  • Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
  • Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by management.

Qualifications
Education:
  • High school diploma or equivalent required
  • Experience:
  • Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
  • Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
  • Three (3) years of previous LMS experience
  • Abilities:
  • Must be able to type
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Highly motivated, proactive individual and independent thinker.
  • Team building: must be able to develop, motivate and inspire the team to achieve desired results.
  • Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details

ADDITIONAL REQUIREMENTS:
  • Can handle multiple tasks in a high volume, high stress, fast paced environment
  • Excellent listening and interpersonal skills
  • Demonstrates a friendly, upbeat, and positive disposition
  • Must present a well-groomed professional appearance.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak, and understand English
  • Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
  • Desired Skills:
  • Experience with Hotsos, Maximo, Sharepoint.
  • LMS.
  • Contact Center experience.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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