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Progressive Call Center Jobs in Wisconsin (NOW HIRING)

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 ... role progress after training). This training class is starting on Monday September 21, 2026 ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6166 Location : City Wauwatosa Category Contact Center FTE 2.0 ... role progress after training). This training class is starting on Monday September 21, 2026 ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're ... role progress after training). This training class is starting on Monday September 21, 2026

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking ... role progress after training). This training class is starting on Monday September 21, 2026

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're ... role progress after training). This training class is starting on Monday September 21, 2026

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for progressive call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are popular job titles related to Progressive Call Center jobs in Wisconsin?

For Progressive Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Wisconsin look for?

The top searched job categories for Progressive Call Center jobs in Wisconsin are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Call Center Representative

UW Credit Union

Madison, WI • On-site

$20.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description


Call Center Representative
ID
2026-6165
Location : City
Madison
Category
Contact Center
FTE
2.0
Schedule
Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm)
Salary Grade
6
Min
USD $20.50/Hr.
Overview

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll be the foundation of our members' experience, delivering best-in-class service through inbound calls. Our dedication to our members has earned us a reputation as a leader in the industry. Come launch your career with a robust, supportive and community-driven organization.

Hours: 8:00am-5:30pm Monday-Friday, with rotating Saturdays (9:00am-1:00pm).

Pay: Starting wage $20.50/hour with potential for higher base wage based on experience.

Location: Madison, WI (ability to work at home 2 days per week (& Saturdays) based on performance/role progress after training).

This training class is starting on Monday September 21, 2026

    Classroom training onsite for the first 12 weeks of employment.
  • Continuous learning and development opportunities including, but not limited to, transparent dialogs, resources, tools, and technical learning modules.

Responsibilities

What You'll Do:

  • Respond to inbound calls from members regarding account inquiries, transactions, and general financial services.
  • Provide accurate information and resolve issues efficiently while maintaining a high level of professionalism and empathy.
  • Document member interactions and follow up on unresolved issues to ensure timely resolution.
  • Educate members on available products, services, and digital tools to enhance their banking experience.
  • Collaborate with internal teams to escalate complex issues and ensure member needs are met.
  • Meet performance metrics including call quality, response time, and member satisfaction scores.
  • Stay informed on financial regulations, product updates, and internal policies to provide compliant and consistent service.

Qualifications

These skills and experience are essential to your success:

  • 8 months to 1 year of experience in customer service, preferably in a call center environment.
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to learn and navigate complex systems and technologies.

Working at UW Credit Union

Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

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