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Phone Call Center Jobs in Wisconsin (NOW HIRING)

Menard, Inc

Part Time Call Center

Eau Claire, WI

$16.35/hr

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job ...

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Strong phone presence * Driven, with a strong desire to succeed, excel, and grow * Strong listening ...

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers. * Help facilitate, analyze and resolve (i.e ...

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Phone Call Center information

See Wisconsin salary details

$10

$18

$25

How much do phone call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for phone call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which call center pays the most?

In the call center industry, roles such as technical support or sales representatives often have higher earning potential, especially with experience and performance bonuses. Some companies also offer higher pay for bilingual agents or those with specialized skills, but overall, pay varies based on location, company, and job complexity.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.
What are popular job titles related to Phone Call Center jobs in Wisconsin? For Phone Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Phone Call Center jobs in Wisconsin look for? The top searched job categories for Phone Call Center jobs in Wisconsin are:
Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Part Time Call Center

Menard, Inc

Eau Claire, WI

$16.35/hr

Part-time

Medical, Dental

Posted 23 days ago

Menards rating

7.3

Company rating: 7.3 out of 10

Based on 975 frontline employees who took The Breakroom Quiz

11th of 51 rated home improvement retailers

Job description

Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will provide excellent customer service and ensure that all inquiries are resolved in a timely and efficient manner!

CALL CENTER PRIMARY RESPONSIBILITIES:

Each Call Center Team Member provides direct customer service through oral and written communication via phone call and email using Menards-provided programs. Each Team Member will receive on the job training to contribute to store sales by selling products directly and fielding customer phone inquiries regarding product questions, pricing, and availability.     

  • Process sales and special orders based on Customer requests and need
  • Provide clarification on Menards return policies and process returns accurately
  • Ability to work both independently and on a team in a fast-paced work environment
  • Ability to solve customer concerns and provide effective solutions in timely manner

 

Call Center hours of Operations are Sunday – Saturday 7:00am – 7:00pm.  

Part Time: starting at $16.35/hour 

  • Flexible scheduling during Call Center hours of operation
  • PM availability preferred,
  • weekend availability is required

 

Additional Requirements:

  •  Must be able to work ONSITE at the General Office in Eau Claire, WI
  •  Must be proficient with keyboarding, Microsoft Word, Outlook, basic phone system hardware.
  •  Opportunities to work occasional overtime including weekends and holidays
  •  High school diploma or equivalent
  •  Strong customer service skills and the ability to handle customer inquiries in a professional manner

BENEFITS:

  • Extra $3 per hour for weekend shifts
  • Flexible Scheduling
  • Store Discount
  • Profit Sharing
  • Exclusive Discounts for gyms, car dealerships, cell phone plans, and more!
  • Medical Insurance and Dental Plans
  • On-the-job training
  • Advancement Opportunities

Menards Call Center Team Members work as a Team with one goal in mind – Excellent Customer Service. If you are a positive, Team player, with a motivated work ethic and you feel this position is the right fit for you, APPLY TODAY!

What Menards employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Menard

Sourced by ZipRecruiter

A family-owned company started in 1958, Menards® is headquartered in Eau Claire, Wisconsin and has more than 300 home improvement stores. Today, Menards® is known throughout the home improvement industry as the low price leader; it's no wonder our famous slogan Save BIG Money!® is so widely known and easy to remember. Menards® has always been committed to providing high-quality customer service. Whether it's through helping customers design and/or calculate projects with our Design-It Center and Project Calculator programs, helping with an order, answering questions about merchandise or how to do a project, our service to our customers is number one.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Truax, WI, US

Year founded

1958

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