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Google Call Center Jobs in Wisconsin (NOW HIRING)

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

... Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred ... Previous call center leadership experienceExperience in appointment setting or inside ...

Intake Specialist

Waukesha, WI · On-site

$17.75 - $23.75/hr

Knowledge in psychology, social work, human services, or a related discipline Proficiency with Microsoft Office and Google suite. Experience working in call center environment preferred, sales ...

Intake Specialist

Waukesha, WI · On-site

$22 - $25/hr

Proficiency with Microsoft Office and Google suite. * Experience working in call center environment preferred, sales experience a plus. * Excellent creative problem solving and decision-making skills.

Customer Service Specialist

Milwaukee, WI · On-site

$16.75 - $22.25/hr

Working in a lively and fast-paced call center environment, the Customer Service Specialist, is the ... Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.

Meet call center dialing quality and quantity goals. Maintain strict confidentiality of the ... Knowledge of computer programs, especially Google Suite, and the ability to learn upgrades and new ...

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Google Call Center information

See Wisconsin salary details

$10

$18

$25

How much do google call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for google call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What are the common challenges faced in a Google call center position and how are they addressed?

Agents in a Google Call Center frequently encounter high volumes of inquiries, ranging from simple questions to complex troubleshooting requests. The role often requires multitasking across various communication channels, such as phone, chat, and email, while adhering to service level agreements. Ongoing training and access to internal knowledge bases help team members stay updated on product changes and effective resolution strategies. Support from experienced supervisors and collaboration within the team ensure that challenging cases are addressed efficiently, fostering both personal growth and excellent customer service.

What are the key skills and qualifications needed to thrive in the Google call center position, and why are they important?

To excel at a Google Call Center role, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and Google’s suite of productivity tools is often required. Outstanding verbal communication, patience, and adaptability help individuals stand out in resolving diverse customer inquiries efficiently. These capabilities are essential for delivering high-quality support, maintaining customer satisfaction, and thriving in a fast-paced, team-oriented environment.

What is a Google call center?

A Google Call Center job typically involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Google products and services. Employees in this role may handle phone calls, emails, or chat interactions to ensure a positive customer experience. Strong communication skills, problem-solving abilities, and knowledge of Google’s tools are essential for success in this role.

Infographic showing various Google Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

$45K - $75K/yr

Full-time

Medical, PTO

Re-posted 11 days ago


Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
  • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
  • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
  • Schedule
  • Fulltime, onsite position