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Phone Call Center Jobs in Wisconsin (NOW HIRING)

Green Bay Packers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries. * Responsible for customer ...

greenbaypackers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries. * Responsible for customer ...

greenbaypackers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries. * Responsible for customer ...

AEG Presents

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries. * Responsible for customer ...

New

AEG

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries. * Responsible for customer ...

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Phone Call Center information

See Wisconsin salary details

$10

$18

$25

How much do phone call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which phone call center pays the most?

In the call center industry, roles such as technical support or specialized customer service agents tend to offer higher pay, especially when requiring technical skills or certifications. Compensation varies by company, location, and experience, with some centers offering bonuses or incentives for performance. Generally, call centers that handle complex or high-value accounts tend to pay more than basic customer service roles.

What are popular job titles related to Phone Call Center jobs in Wisconsin?

For Phone Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Phone Call Center jobs in Wisconsin look for?

The top searched job categories for Phone Call Center jobs in Wisconsin are:

Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Call Center Reservation Agent

Potawatomi Casino Hotel

Milwaukee, WI • On-site

$15.44/hr

Other

Re-posted 14 days ago

Potawatomi Casino & Hotel rating

7.3

Company rating: 7.3 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

54th of 164 rated casinos

Job description

Starting at $15.44 per hour | Requires flexibility to work various shifts
In this fast-paced, high energy environment where great guest service is essential, how do we ensure that our guests receive the information they need to fully enjoy their gaming experience? As a Reservation Agent in our call center, you will answer both internal and external phone calls responding to all guest inquires and team member questions. You will assist guests with making reservations for the hotel and casino restaurants. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.
Principal Duties and Responsibilities (*Essential Functions)
  1. *Handle both internal and external phone calls in the call center. Direct calls to appropriate individual or department. Answer team member inquiries, concerns, and questions in a prompt, and courteous manner.
  2. *Respond accurately to all guest inquires including but not limited to, Bingo session information, customer point tracking, special events, and reservations.
  3. *Assist guests with making reservations, cancellations, or changes to existing reservations for venues including but not limited to hotel rooms and restaurants using computer systems.
  4. *Maintain a working knowledge of hotel and casino facilities, amenities, and room types.
  5. *Work closely with all departments to obtain, review, and confirm daily calendar information, special events, promotions, and upcoming events relevant to all venues.
  6. *Process and distribute all incoming and outgoing mail including but not limited to processing United Parcel Service (UPS) and Certified Mail pieces; and contact UPS for pick-ups.
  7. *Transport interoffice mail between the casino and hotel as scheduled.
  8. *Compile and send information packets to guests and non-guests as requested. Review and maintain database of current mailing addresses per undeliverable, returned mail.
  9. Assist with special projects from other departments with the direction of the Call Center Supervisor.
  10. Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  11. Perform other duties as assigned.
Job Qualifications
  1. A high school diploma or equivalent and 6 months previous high volume customer service experience are required. Call Center experience is preferred.
  2. Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Prior experience with data entry and/or casino or hotel management systems preferred.
  3. The ability to maintain discretion in handling confidential information.
  4. The ability to interact with guests and team members in a professional manner.
  5. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  6. While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 25 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually moderate. When on the casino floor, the noise level increases. The work environment is smoke free, when on the casino floor it is not smoke free.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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