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Phone Call Center Jobs in Wisconsin (NOW HIRING)

Jobtailor

WI · On-site

$60 - $80/hr

* Oversee the day-to-day operations of a call center * Lead leaders of teams of customer service representatives * Manage and motivate approximately 25 customer service representatives and 2 or more ...

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Phone Call Center information

See Wisconsin salary details

$10

$18

$25

How much do phone call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for phone call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a phone call center representative?

Phone call center jobs involve handling inbound or outbound calls on behalf of a company or organization. Employees in these roles assist customers by answering questions, resolving issues, processing orders, or providing information about products and services. Call center agents typically follow scripts and use specialized software to manage customer interactions. These jobs require strong communication skills, patience, and the ability to work efficiently in a fast-paced environment. Many call centers offer both remote and on-site positions.

What are the key skills and qualifications needed to thrive as a phone call center representative?

To thrive as a Phone Call Center Representative, you need strong verbal communication, active listening skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Patience, problem-solving abilities, and a positive attitude help representatives excel in resolving customer issues and maintaining professionalism under pressure. These skills ensure effective customer service, high satisfaction rates, and efficient handling of calls in a fast-paced environment.

What are some common challenges faced by phone call center representatives, and how can they be managed effectively?

Phone call center representatives often encounter challenges such as handling high call volumes, dealing with difficult or upset customers, and maintaining accuracy in information provided under time pressure. Effective time management, active listening, and strong communication skills are essential for managing these challenges. Many centers offer ongoing training and support, as well as tools like call scripts and knowledge bases, to help representatives provide efficient and empathetic service. Building resilience and regularly debriefing with team members or supervisors can also help reduce stress and improve job satisfaction.

What is the difference between Phone Call Center vs Customer Service Representative?

AspectPhone Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training often providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall centers, often in large office spacesOffice settings, sometimes remote or in retail locations
Industry UsageCustomer support, telemarketing, technical supportCustomer support, sales, technical assistance
Job FocusHandling inbound/outbound calls, managing call queuesAssisting customers, resolving issues, providing product info

The main difference is that Phone Call Center roles typically involve handling high volumes of calls in a centralized environment, focusing on call management and efficiency. Customer Service Representatives may work in various settings, providing personalized support and resolving customer issues. Both roles require strong communication skills and often similar training, but their work environments and daily tasks differ slightly.

Which phone call center pays the most?

In the call center industry, roles such as technical support or specialized customer service agents tend to offer higher pay, especially when requiring technical skills or certifications. Compensation varies by company, location, and experience, with some centers offering bonuses or incentives for performance. Generally, call centers that handle complex or high-value accounts tend to pay more than basic customer service roles.

What are popular job titles related to Phone Call Center jobs in Wisconsin?

For Phone Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Phone Call Center jobs in Wisconsin look for?

The top searched job categories for Phone Call Center jobs in Wisconsin are:

Phone Call Center jobs near you
Infographic showing various Phone Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Reservationist (Hotel Reservations / Call Center) | Full or Part Time

Delavan Holdings

Delavan, WI • On-site

$14.25 - $17.75/hr

Full-time, Part-time

Posted 12 days ago

Job description

Join Lake Lawn Resort as a Reservationist and be the first point of contact for guests planning their stay. In this role, you'll assist guests with booking rooms, spa services, dining, golf, and more helping create a seamless experience from the very first call.
Position Details
  • Employment Type: Full-Time or Part-Time
  • Shift: Flexible (Days, Evenings, Weekends)
  • Department: Reservations / Front Office

What You'll Do
  • Answer incoming calls and assist guests with reservations and inquiries
  • Book guest rooms, spa services, golf tee times, dining, and recreational activities
  • Provide accurate information on rates, packages, and resort amenities
  • Enter and manage reservations in the property management system
  • Handle reservations via phone, email, and other channels
  • Process group bookings and rooming lists
  • Assist with special requests and coordinate with front desk and operations teams
  • Utilize upselling techniques to enhance guest bookings
  • Process gift certificates and administrative tasks (labels, mailings, etc.)
  • Provide directions, general resort information, and exceptional customer service

Requirements
What We're Looking For
  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Previous customer service, reservations, or call center experience preferred
  • Experience with property management systems (Springer Miller a plus)
  • Proficiency in Microsoft Office (Word, Excel)
  • Strong communication and phone skills
  • Detail-oriented with strong organizational abilities
  • Ability to multitask in a fast-paced environment

Work Environment
  • Indoor office or call center setting
  • High-volume phone and reservation environment
  • Team-oriented, guest-focused atmosphere

About Lake Lawn Resort
Located on Delavan Lake, Lake Lawn Resort is a premier destination offering a wide range of guest experiences. The reservations team plays a critical role in shaping the guest journey from the very first interaction.
Disclaimer
This role includes a variety of responsibilities to support daily operations.

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