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Progressive Call Center Jobs in Wisconsin (NOW HIRING)

ETE REMAN

Line Trainer - HVL

Milwaukee, WI · On-site

Using the Observe, Demonstrate, Master (ODM) training progression, VKS work instructions, and ... Focus on quality and keep customer satisfaction at the center of everything you do * Follow ...

JBS USA

MAINTENANCE TRAINER

Green Bay, WI · On-site

Trainer will manage the progress of each team member and provide appropriate feedback to team member, management team, and union.KEY ACCOUNTABILITIES: Management of DuPont Training Program. Includes ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$21 - $23/hr

  • PTO

The position is located at our progressive company headquarters in Madison, WI . In total, we have ... Do you have experience in a call center environment working in a call queue? * Are you ready to ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20.25/hr

  • PTO

The position is located at our progressive company headquarters in Madison, WI. In total, we have ... Do you have experience in a call center environment working in a call queue? * Are you ready to ...

Jaeckle Distributors

Customer Service Associate

Madison, WI · On-site

$14.50 - $20/hr

  • PTO

The position is located at our progressive company headquarters in Madison, WI In total, we have ... Do you have experience in a call center environment working in a call queue? * Are you ready to ...

Pkaza

Scheduler Data Center Owners Rep

Milwaukee, WI · Remote

  • Medical

  • Retirement

Maintain live project schedules throughout execution, tracking progress, changes, and critical path ... call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Lead e-services and call center teams to deliver outstanding service to members and collaborate ... progressive leadership experience. * Strong leadership skills, with the ability to build trust ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Lead e-services and call center teams to deliver outstanding service to members and collaborate ... progressive leadership experience. * Strong leadership skills, with the ability to build trust ...

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Progressive Call Center information

See Wisconsin salary details

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How much do progressive call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for progressive call center in Wisconsin is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are popular job titles related to Progressive Call Center jobs in Wisconsin?

For Progressive Call Center jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Wisconsin look for?

The top searched job categories for Progressive Call Center jobs in Wisconsin are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $37,605 per year, or $18.1 per hour.

Weekend Call Center Nurse (LPN)

Rogers Behavioral Health

Oconomowoc, WI • On-site

$27.25 - $37/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Rogers Behavioral Health rating

6.0

Company rating: 6.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

748th of 887 rated healthcare providers

Job description

Join our team as an LPN in Patient Access/Admissions, where you'll play a key role in guiding patients into appropriate care while working a highly desirable and predictable schedule.
This position offers 10-hour shifts with flexible start times (10am-8pm, 11am-9pm, or 12pm-10pm) and only every other weekend, providing excellent work-life balance-an uncommon perk in nursing.
We are specifically seeking Licensed Practical Nurses (LPNs) who are passionate about patient advocacy, care coordination, and supporting individuals at critical points in their treatment journey.
Job Duties & Responsibilities:
Participate in the screening of people requesting services.
  • Identify potential care needs that require nursing review.
    • Clinical disease management
    • Specific profiles (older adults, cognitive/developmental delays, etc.)
    • Medical equipment
    • Ongoing therapy needs
    • Eating Disorders
    • Addictions
    • Medical Condition(s)
  • Assure that care screenings, stabilization, and transfers from admissions are delivered according to Emergency Medical Treatment and Labor Act (EMTALA) and associated regulatory requirements.
  • Provide clinical resources to admission staff

Plan appropriately for a patient to access care
  • Collaborate and communicate with intake team members, unit/program team members, and medical staff to plan for incoming admissions. This could include but is not limited to:
    • Review of medical records
    • Participating in pre-admission special staffings
    • Coordinate and Support transfers from one facility to Rogers (including ER transfers and admitted patients) by working through complex medical situations, completing timely nurse to nurse reviews and collaborating with our medical team for accommodation of admission
    • Communicate directly with patient/family for care coordination needs

Act as an advocate for patients.
  • Ensure patients are well-informed of their treatment options available to them and assist them with obtaining access to support their well-being
  • Provide the patient with clear information while remaining sensitive to individual patient/family stressors.
  • Act as a patient advocate, use knowledge of patient rights and responsibilities, and protect patient's privacy and confidentiality.
  • Engage in case management type tasks to follow cases through to becoming eligible for admission into a Rogers program.

Complete other admission procedures as needed within the department which could include working knowledge of insurance, bed status, program availability, callbacks with recommendations, and all other duties as assigned within scope of practice.
Be aware of census and program availability throughout the system.
  • Have working knowledge of the levels of care and programs offered throughout the system
  • Understand program-specific admission criteria.
  • Help with census management
    • Assist with a review of clinical declines as needed.
    • Assist with gaining access to care within the system based on program availability
    • Assist with bed assignment and interface with unit re: physician assignments or bed/room changes, no roommate orders, etc.

Adhere to the Nursing department and Hospital's standards of nursing practice and standards of patient care.
  • Participate in continuing education and in-service programs to increase clinical competence and to meet professional needs and goals.
  • Attend 100% of required in-services, as scheduled.

Carry out nursing functions related to patient access to care, staff operations, and department organization.
  • Contribute to Nursing and Hospital functions through active participation on committees and attendance at designated meetings.
  • Serve as a role model for peers and as a mentor for team members in admissions department. Ensure effective use of communication, teaching and leadership skills.

Participate in projects, tasks and continuing education opportunities to improve professional skills and unit/department systems.
  • Develop goals and objectives for professional growth and discuss ways to achieve them with Patient Access supervisor
  • Take initiative to develop professional skills through continuing education.
  • Discuss, on a regular basis, progress toward work improvement goals with Patient Access supervisor
  • Seek out projects and/or extra tasks to complete, based upon the needs of the department or the immediate shift.

Promote department goals as well as the mission of the hospital.
  • Communicate goals to fellow staff members.
  • Demonstrate measurable goal achievement.
  • Maintain department policies and procedures.
  • Include requirements and guidelines from external agencies (i.e., JCAHO, state).
  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
  • Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding of JCAHO and other regulatory agency compliance regulations.
  • Involve self in the learning and application of standards relevant to the marketing department.
  • Participate in inservices, seminars and other meetings to increase involvement and awareness of regulations.
  • Involve self in the education of other disciplines regarding the marketing department's regulations.

Conduct self in a professional manner.
  • Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
  • Communicate with all individuals in a positive and professional manner.
  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
  • Communicate concerns and provide solutions for same.
  • Attend outside seminars to promote professional growth.
  • Demonstrate a positive and professional attitude toward parties outside the hospital (patient families, visitors, vendors, etc.)
  • Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs.
  • Use courteous, cooperative, and respectful behavior when working with patients, families, physicians, visitors, and Hospital employees.
  • Demonstrate a working knowledge of Hospital/department policies and procedures.
  • Demonstrate consistent acceptance of professional accountability for own practice shown by follow-through on patient and organizational concerns.
  • Support changes in staffing/scheduling when unit and Hospital patient care needs require.
    • Accept reassignment in a positive manner.
    • Demonstrate willingness to adjust work schedule, when able, to meet patient's needs.
  • Recognize need for support, week appropriate assistance when needed, and offer assistance to peers.
  • Project a professional image by wearing appropriate, professional attire.

Additional Job Description:
Education/Training Requirements:
  • LPN license required
  • Previous psychiatric experience with children, adolescents, and adults is preferred.
  • Every other weekend, 10-hour shifts. Flexible on hours: 10-8, 11-9, or 12-10

Registered Nurse Board Certified - Cert, Registered Nurse - Cert
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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