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Progressive Call Center Jobs in Texas (NOW HIRING)

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Able to look-up coworkers in the LMS to reset passwords, check on training progress in each ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Stable employment history with progressive leadership responsibilities. Additional Details: * Fully ...

TEKsystems

Call Center Representative

San Antonio, TX

$17.75/hr

Preference for call center experience * Must pass a Call Center Telephone Skills assessment ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

San Antonio, TX

$17.75/hr

Preference for call center experience * Must pass a Call Center Telephone Skills assessment ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Irving, TX

$18.50 - $23.50/hr

Bachelor's degree required * 1+ year of customer service experience (call center experience a plus ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

TEKsystems

Call Center Representative

Irving, TX

$18.50 - $23.50/hr

Bachelor's degree required * 1+ year of customer service experience (call center experience a plus ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...

AT&T

Call Center Support Representative

Richardson, TX · On-site

$20.16/hr

... progress tracking. * Manage multiple priorities simultaneously, demonstrating strong problem ... Extensive employee wellness programs If you are considering jobs like Wireless Sales, Call Center ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative for our Call Center Department ... First Community is a progressive $2.5B+ asset credit union based out of Houston, Texas. We offer an ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$13.25 - $16.50/hr

We are currently seeking a Part-Time Call Center Representative to work supporting our Call Center ... First Community is a progressive $2.5B+ asset credit union based out of Houston, Texas. We offer an ...

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Progressive Call Center information

See Texas salary details

$10

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$23

How much do progressive call center jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for progressive call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

Does Progressive offer work from home jobs?

Progressive offers remote work opportunities for certain positions, including roles in customer service and claims processing. These jobs typically require strong communication skills, computer proficiency, and the ability to work independently in a home environment.

Does Progressive have a call center?

Progressive employs a call center to handle customer service and claims inquiries. Customer service representatives typically use phone, chat, or email communication tools and may require training on insurance products and policies.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What does a Progressive call center representative do?

A Progressive call center representative handles customer inquiries, provides information about insurance policies, processes claims, and assists with policy changes. They typically use customer service skills and company-specific software to address client needs efficiently and accurately.

What is a Progressive Call Center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive Call Center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

How much does a Progressive call center representative make?

A Progressive call center representative typically earns an average hourly wage of around $15 to $20, which can translate to approximately $30,000 to $40,000 annually for full-time employees. Compensation may vary based on experience, location, and performance, and representatives often receive training on customer service skills and insurance products.
What are popular job titles related to Progressive Call Center jobs in Texas? For Progressive Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Progressive Call Center jobs in Texas look for? The top searched job categories for Progressive Call Center jobs in Texas are:
What cities in Texas are hiring for Progressive Call Center jobs? Cities in Texas with the most Progressive Call Center job openings:
Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.
Call Center Supervisor

Call Center Supervisor

bestway

Richardson, TX • On-site

$18 - $20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Summary / Objective

The Call Center Supervisor plays a critical role in Bestway’s culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ensuring they are off to a great start, which will assist in their retention and career progression. This position also provides sales support to queries on the Bestway website and assisting customers in their selection of products. Additionally, the Call Center Supervisor assists customers with service opportunities and credit reporting issues providing assistance that enhances their Bestway experience, and assists in operational integrity by working charged-off accounts of stores with excessive charge-offs.

 

Essential Functions

  • Conducts Culture Calls with a positive attitude and an inquisitive mindset to support team members in accomplishing career goals.
  • Documents Culture Calls in Sales Outlook promptly and communicates the results to the appropriate DM and RVP and to the President’s Executive Assistant.
  • Able to direct team members and customers to the appropriate resources.
  • Responsible for maintaining, organizing and protecting all company documents regarding Culture Calls, training and charge-offs.
  • Able to look-up coworkers in the LMS to reset passwords, check on training progress in each coworker’s transcript and assign training when requested.
  • Provide customers inquiring on Bestway’s website with product information, calculate payments and terms, able to take and verify a rental order, and get it to the appropriate store for delivery
  • Able to look-up and create customer information in the High Touch system.
  • Able to handle customer opportunities and direct to the appropriate individual for handling.
  • Provides assistance to customer inquiring about Bestway’s credit reporting.
  • Competent in explaining Bestway’s program, key components of the rental agreement, utilization of the 4 Key Principles of Customer Interaction, and Bestway’s sales program.
  • Work charged-off accounts of stores with excessive charge-offs.
  • Represent Bestway Bring It Values in all interactions and act as a Bestway Ambassador.
  • Assist with other corporate projects as needed or assigned.

Competencies

  • Outstanding customer service  and interpersonal skills

  • Highly organized and detail-oriented

  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

  • Good verbal and written communication skills

  • Positive and outgoing with an upbeat personality

  • Able to work independently with minimum guidance

  • Capable of supervising and scheduling the work of others

  • Dependable

  • Focuses on new technologies and stays Current with industry information

  • Ability to thrive in a fast-paced environment with change

  • Must be able to prioritize efficiently and effectively

  • Experience in the retail industry sector with related RTO industry a plus

  • Able to type 25+ wpm

  • Competent in using Microsoft Office Suite

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and scanners.

Position Type / Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday,

8:00 a.m. to 5 p.m. unless flex schedule is requested per Company standard.

Hourly Pay Scale

The hourly range for this position is $18.00 per hour - $20.00 per hour depending on experience.

The Call Center Supervisor is required to embrace and represent the Bestway’s Bring It Values!

  • Caring

  • Integrity

  • Servant Leadership

  • Ownership

  • Fun

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