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Apple Call Center Jobs in Texas (NOW HIRING)

Cerida Investment Corp

Call Center Agent

El Paso, TX

$16/hr

Call Center Agent Work Hours: Open availability across all 7 days Pay: $16.00 Hourly Job Type ... PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)

New

TPV LLC

Call Center Agent TPV

El Paso, TX

$12.75/hr

NO APPLE MAC or CHROMEBOOKS ○ Minimum of 8 GB RAM and an Intel Core i5 processor or newer. ○ ... call center is preferred. ● Ability to commit to working a minimum of 20 hours per week. ● ...

AnswerNet

Call Center Agent TPV

El Paso, TX · On-site +1

$12.75/hr

NO APPLE MAC or CHROMEBOOKS • Minimum of 8 GB RAM and an Intel Core i5 processor or newer. • ... call center is preferred. • Ability to commit to working a minimum of 20 hours per week. • ...

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How much do apple call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for apple call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What does an Apple Call Center representative do?

Apple Call Center representatives assist customers with a wide range of inquiries related to Apple products and services. Their responsibilities include troubleshooting technical issues, providing product information, handling billing questions, and resolving customer concerns. They may communicate with customers via phone, email, or chat, and are trained to deliver a high level of customer service. Additionally, they often help guide customers through setups or repairs and may escalate complex issues to specialized support teams.

What are the key skills and qualifications needed to thrive as an Apple Call Center representative?

To thrive as an Apple Call Center Representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, Apple products, and ticketing systems like Salesforce is often required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and efficiently resolving customer issues. These skills ensure high-quality support, customer satisfaction, and uphold Apple's reputation for outstanding service.

What are some common challenges faced by Apple Call Center representatives, and how are they supported in overcoming them?

Apple Call Center representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and maintaining product knowledge amid frequent updates. To support them, Apple provides comprehensive training, access to up-to-date resources, and ongoing coaching from supervisors. Representatives also work within a collaborative team environment where they can share insights and escalate difficult cases, ensuring they are well-equipped to deliver excellent customer service while managing workplace stress.

What is the difference between Apple Call Center vs Apple Customer Support Specialist?

AspectApple Call CenterApple Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound calls, team-basedRemote or in-store support, direct customer interaction
Employer & Industry UsageApple's customer service operationsApple retail stores and support centers
Common Search & ComparisonYesYes

The Apple Call Center primarily handles inbound customer calls in a team environment, focusing on troubleshooting and support. Apple Customer Support Specialists often work directly with customers in retail stores or remotely, providing personalized assistance. While both roles require similar credentials and are part of Apple's customer service ecosystem, their work settings and interaction styles differ.

What are popular job titles related to Apple Call Center jobs in Texas?

For Apple Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Apple Call Center jobs in Texas look for?

The top searched job categories for Apple Call Center jobs in Texas are:

What cities in Texas are hiring for Apple Call Center jobs?

Cities in Texas with the most Apple Call Center job openings:

Apple Call Center jobs near you
Infographic showing various Apple Call Center job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Agent

El Paso, TX

Cerida Investment Corp
See more jobs at Cerida Investment Corpexternal

$16/hr

Full-time

Posted 3 days ago

New

Job description

 Call Center Agent
Work Hours: Open availability across all 7 days
Pay: $16.00 Hourly
Job Type: Full-time

Position Summary:

Provides high-level customer service solutions to all customers/clients daily.  Handles both inbound and outbound queues, chat queues, and email queues, per the campaign assignment.  Uses the tools provided by AnswerNet and the client to properly document all customer interactions while maintaining a sense of integrity regarding both the company and the customer.  

Responsibilities and Requirements:

  • Must have the ability to be conversational and professional with customers

  • Must be able to follow a script verbatim

  • At LEAST 1 YEAR OF CALL CENTER EXPERIENCE IS REQUIRED

  • Must be willing to learn our call center software systems

  • Must be mentally flexible: showing a willingness to support a variety of programs, including the ability to quickly shift from one program to another. This may include supporting blended environments in which multiple inbound and outbound campaign calls run simultaneously. 

  • Highly Coachable: showing the ability to accept and quickly implement constructive feedback from leadership to effectively improve agent performance to attain goals

  • Attend regular Quality Calibration and feedback sessions with leadership 

  • Other duties as assigned based on business and client needs.

Essential Skills and Experience:

  • Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills

  • Must be a strong communicator: strong verbal, written, and interpersonal communication skills

  • Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience

  • Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training. 

  • Flexibility with scheduling and work hours 

  • Other requirements which may vary as determined by management.

  • Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry

Valued but Not Required Skills and Experience:

  • One year or more previous high-volume Contact Center experience

  • Experience in both inbound and outbound environments

  • Chat and Email support in a customer service environment

Physical Demands and Work Environment:

The following are required in order to perform the essential functions of the job.  Reasonable accommodations may be available to individuals with disabilities.  

  • Speaking

  • Working at a desk for long periods of time

  • Using a computer nearly all of the time

  • Typing

  • Using hands for tools and machines requiring manual dexterity and agility

  • Good visual and auditory skills

  • Air and vehicle travel as needed

  • Other demands which may vary as determined by management

WAH EQUIPMENT NEEDED:

  • PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
  • Hard-wired high-speed internet connection (ethernet cable)
  • USB-connected Headset
  • Webcam
  • A quiet dedicated place to work free from distractions, including pets and children.