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Call Listener Jobs in Texas (NOW HIRING)

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

Spruce Power

Sr. Call Center Manager

Houston, TX · On-site

Implement quality assurance programs across both teams, including call listening, interaction reviews, and compliance audits. Process Improvement & Strategic Initiatives * Lead the design and ...

CarStar

Call Center Representative

Mcallen, TX

$15.25 - $19/hr

A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...

Marathon Staffing

Call Center Rep

Dallas, TX · On-site

$12.50/hr

Call Center Rep Location: Dallas, TX Marathon Staffing is hiring a Call Center Rep to be a friendly ... Listen to callers, identify needs, clarify details, and research issues to provide solutions

Renewal by Andersen

Call Center Associate

Austin, TX · On-site

$50K - $70K/yr

Responsibilities - Deliver exceptional customer service by actively listening to customer needs ... Qualifications - 1 year of customer service experience required. - Call center experience a plus ...

Talent Haven HR

Call Center Representative

Houston, TX

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to ... Strong verbal communication and active listening skills. * Positive attitude and professional ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Texas? For Call Listener jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Texas look for? The top searched job categories for Call Listener jobs in Texas are:
What cities in Texas are hiring for Call Listener jobs? Cities in Texas with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Part-Time Virtual Outbound Call Center Representative

Windy City Call Center

Austin, TX • On-site, Remote

$15 - $17/hr

Part-time

PTO

Posted 7 days ago

Job description

Responsive recruiter
We're an appointment-setting call center looking for part time outbound call center professionals who enjoy connecting with customers and setting quality appointments. We believe great people build great teams, so we're always interested in meeting talented individuals. This posting is for future openings.
What You'll Do
  • Call homeowners who have expressed interest in home improvement services
  • Set qualified appointments while meeting performance goals
  • Work a fixed schedule that you build within our available business hours
  • Friday availability is required
  • Sunday availability is required

What We're Looking For
  • Prior outbound call center experience (appointment setting preferred)
  • Strong listening skills and a professional phone presence
  • Ability to multitask while speaking on the phone and navigating multiple computer applications
  • Texas residency required
  • Reliable, dependable, and able to consistently work required Friday and Sunday shifts

Pay and Benefits
  • $15.00-$17.00 per hour, based on experience
  • Pay increase after 30 days of employment
  • Paid Time Off (PTO) after 90 days for both full-time and part-time employees
  • Paid online training

Technical Requirements
  • High-speed wired internet connection (Wi-Fi not permitted)
  • Windows 11 or newer with at least 8GB RAM and a 2.10 GHz processor
  • Webcam required for training and meetings

If you're looking for a professional work-from-home opportunity and would like to be considered for future openings, we'd love to hear from you!
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
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