Represents the voice of the employee and customer surfacing pain points from call listening and employee feedback. * Provides leadership to front line supervisors, who are responsible for coaching ...
Represents the voice of the employee and customer surfacing pain points from call listening and employee feedback. * Provides leadership to front line supervisors, who are responsible for coaching ...
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Quick apply
Call Taker
$20/hr
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. Ability to remain calm and composed under ...
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. Ability to remain calm and composed under ...
Call center agents
Dallas, TX · On-site
$14.75 - $19.50/hr
Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...
Quick apply
Call center agents
Dallas, TX · On-site
$14.75 - $19.50/hr
Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...
CALL CENTER AGENT
$13.75 - $18/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
CALL CENTER AGENT
$13.75 - $18/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
CALL CENTER AGENT
$13.72/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
CALL CENTER AGENT
$13.72/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
CALL CENTER AGENT
Amarillo, TX · On-site
$13.72/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
CALL CENTER AGENT
Amarillo, TX · On-site
$13.72/hr
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...
Call Center Rep.
$15.75 - $19.75/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Rep.
$15.75 - $19.75/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Representative
$15.25 - $19/hr
A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...
Call Center Representative
$15.25 - $19/hr
A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...
Call Center Associate
Carrollton, TX · On-site
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
Call Center Associate
Carrollton, TX · On-site
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
Call Center Rep.
$15.25 - $19/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Rep.
$15.25 - $19/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Representative
$14.50 - $18.25/hr
Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...
Call Center Representative
$14.50 - $18.25/hr
Strong verbal communication and active listening skills. * Excellent problem-solving abilities and attention to detail. * Basic computer proficiency, including Microsoft Office and call center ...
Call Center Rep.
Houston, TX · On-site
$15 - $18.75/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Rep.
Houston, TX · On-site
$15 - $18.75/hr
Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...
Call Center Operator that will be the liaison between our company and its current customers ... Build a connection with customers through care, empathy, listening, acknowledgment, and providing ...
Call Center Operator that will be the liaison between our company and its current customers ... Build a connection with customers through care, empathy, listening, acknowledgment, and providing ...
Be Seen First
Call Center Representative
San Antonio, TX · On-site
$16/hr
Inbound Call Center Agent - Appointment Scheduling Position Overview We are seeking a reliable and ... Excellent verbal communication and active listening skills. * Ability to navigate computer systems ...
Quick apply
Be Seen First
Call Center Representative
San Antonio, TX · On-site
$16/hr
Inbound Call Center Agent - Appointment Scheduling Position Overview We are seeking a reliable and ... Excellent verbal communication and active listening skills. * Ability to navigate computer systems ...
Call Center Associate
Carrollton, TX · On-site
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
Quick apply
Call Center Associate
Carrollton, TX · On-site
CentiMark Corporation is looking for a Call Center Associate to make exciting outbound calls, share ... Great Listener : One of the most important parts of communicating with people (and sales), is ...
Call Center Representative
$15.25 - $19/hr
... Call Center Representative to join our team. In this role, you will take inbound and outbound calls ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Call Center Representative
$15.25 - $19/hr
... Call Center Representative to join our team. In this role, you will take inbound and outbound calls ... active listening techniques Familiarity with Customer Relationship Management (CRM) programs ...
Call Listener information
What are some common challenges faced by Call Listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What does a Call Listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Texas? For Call Listener jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Texas look for? The top searched job categories for Call Listener jobs in Texas are:
- Pizza Call Center
- Night Shift Remote Call Center Quality Assurance
- Remote Work From Home Pizza Hut Call Center
- Call Center Workforce Management
- Non Union Baylor Call Center
- Call
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- Part Time Call Center Directv
- Amazon Call Center Work From Home
- Internship Remote French Speaking Call Center
What cities in Texas are hiring for Call Listener jobs? Cities in Texas with the most Call Listener job openings:
Full-time
Posted 5 days ago
United Airlines rating
7.8
Based on 331 frontline employees who took The Breakroom Quiz
9th of 26 rated airlines
Job description
Description
Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day.
Job overview and responsibilities
The Manager - Contact Center Service Delivery is responsible for overseeing all aspects of our front-line supervisor and agent daily operational activities. They lead front-line supervisors in their agent coaching, communication, and support initiatives. They are responsible for developing the skills of their supervisor team focusing on behavioral change coaching to drive improvements in customer experience and efficiency. Embraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Represents the voice of the employee and customer surfacing pain points from call listening and employee feedback.
Qualifications
What's needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
Caring is one of United's most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day.
Job overview and responsibilities
The Manager - Contact Center Service Delivery is responsible for overseeing all aspects of our front-line supervisor and agent daily operational activities. They lead front-line supervisors in their agent coaching, communication, and support initiatives. They are responsible for developing the skills of their supervisor team focusing on behavioral change coaching to drive improvements in customer experience and efficiency. Embraces a culture of continuous improvement, has expert knowledge of United product offerings/programs, has strong knowledge of call center management best practices, and fosters a community of respect with direct reports, peers, and leaders. Represents the voice of the employee and customer surfacing pain points from call listening and employee feedback.
- Provides leadership to front line supervisors, who are responsible for coaching agents across multiple channels of communication - voice, email, chat and messaging
- Mentors and develops front-line supervisors to improve their productivity and effectiveness
- Responsible for performance and results of approximately 200-250 represented contact center agents
- Analyzes team performance to identify opportunities and execute improvement plans
- Represents the voice of the customer surfacing pain points from call listening insights for customer experience improvements and call reduction initiatives
- Represents the voice of the agent to surface opportunities for reduced employee effort and improved experience
Qualifications
What's needed to succeed (Minimum Qualifications):
- Bachelor's degree or 4 years of relevant work experience
- 4+ years of experience in an operational environment
- 1+ years of experience leading a team
- Experience in managing, motivating, and engaging large employee groups
- Ability to adapt to continuously changing priorities
- Strong leadership, analytical and communication skills
- Demonstrated ability to drive performance improvement
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Contact center leadership experience
What United Airlines employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About United Airlines
Sourced by ZipRecruiter
United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1926