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Call Listener Jobs in Texas (NOW HIRING)

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

Apptad Inc

Call center agents

Dallas, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...

CarStar

Call Center Representative

Mcallen, TX

$15.25 - $19/hr

A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...

Alphabe Insight Inc

Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

Limitless East Marketing

Call Center Agent

Dallas, TX

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

BAKERRIPLEY

Call Center Specialist (1993)

Houston, TX · On-site

$78K - $79K/yr

Job Summary A Call Center Specialist serves as the primary point of contact for neighbors ... Strong communication and listening skills to understand and address customer needs effectively.

Healthcare Support Staffing

Call Center Agent

Coppell, TX · On-site

$15 - $17/hr

... Call Center Qualifications Minimum Education/ Licensures/Qualifications * 1+ year(s) with ... Excellent communication skills (listening, oral, and written) * Personality & culture fit are very ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Texas? For Call Listener jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Texas look for? The top searched job categories for Call Listener jobs in Texas are:
What cities in Texas are hiring for Call Listener jobs? Cities in Texas with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Taker

PRIORITY CARE TRANSIT EMS CENTRAL

Dallas, TX

$20/hr

Full-time

Re-posted 24 days ago

Job description

About the Role:
Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a vital impact in emergency medical services. Be part of a dedicated team in Dallas, TX, committed to providing timely and compassionate support to our community.

Responsibilities:
  • Answer incoming calls promptly and professionally to assess the needs of patients.
  • Document call details accurately in the dispatch system.
  • Maintain communication with field personnel to ensure optimal service delivery.
  • Monitor and prioritize multiple calls in a fast-paced environment.
  • Assist in training new staff on call-taking procedures.
  • Adhere to all company policies and protocols regarding non-emergency response.
Requirements:
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in a call center or non-emergency services environment preferred.
  • Strong verbal communication and active listening skills.
  • Ability to remain calm and composed under pressure.
  • Proficient in using computer systems and dispatch software.
  • Must possess a valid Texas driver's license.
  • Willingness to work flexible shifts, including nights and weekends.
  • Compassionate demeanor with a focus on customer service.
About Us:
PRIORITY CARE TRANSIT EMS CENTRAL has been serving the Dallas community for over a decade, providing reliable and compassionate non-emergency medical services. Our commitment to excellence and teamwork fosters an environment where employees thrive and feel valued, making us a trusted choice for both customers and staff.