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Call Listener Jobs in Houston, TX (NOW HIRING)

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all ... Effective listening skills. * Ability to multi-task. * Ability to handle escalated calls

Talent Haven HR

Call Center Representative

Houston, TX

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to ... Strong verbal communication and active listening skills. * Positive attitude and professional ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Strong listening skills to understand customer needs. * Analytical and problem-solving abilities

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All JobsCall Listener JobsCall Listener Jobs in Houston, TX

Call Listener information

See Houston, TX salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Houston, TX is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Houston, TX? For Call Listener jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Houston, TX look for? The top searched job categories for Call Listener jobs in Houston, TX are:
What cities near Houston, TX are hiring for Call Listener jobs? Cities near Houston, TX with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Houston, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Representative

Farouk Systems

Houston, TX • On-site

$15.25 - $19/hr

Other

Re-posted 29 days ago

Job description

Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.

Duties & Responsibilities:
  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
  • Maintain call center database by entering information.
  • Ensure all calls are answered in a timely manner.
  • Track incoming/outgoing packages for customers.
  • Resolve customer complaints, concerns and request.
  • Follow up with customers to collect fees for tool replacement.
  • Complete tasks in a timely manner by meeting or beating deadlines.
  • Perform other duties as assigned.
Education & Experience:
  • High School Diploma or equivalent required.
  • 2+ years of Call Center experience required.
  • SAP experience is a plus.
  • Sales experience is a plus.
  • Bilingual (English/Spanish) is required.
Skills & Abilities:
  • Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
  • Ability to type 50 WPM.
  • Effective listening skills.
  • Ability to multi-task.
  • Ability to handle escalated calls
  • Excellent interpersonal, written, and oral communication skills.

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