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Call Listener Jobs in Houston, TX (NOW HIRING)

Biz Voice Boost

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive ... This role is ideal for someone who communicates confidently, listens carefully, and enjoys creating ...

Merixcen

Call Center Representative

Houston, TX · On-site

$19 - $25/hr

Position Overview We are looking for a motivated and professional Call Center Representative to ... Listen carefully to customer questions and concerns * Provide accurate information regarding ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Strong listening skills to understand customer needs. * Analytical and problem-solving abilities

Alphabe Insight Inc

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

This role is ideal for someone who communicates confidently, listens carefully, and enjoys creating ... Previous call center, customer service, sales, retail, or hospitality experience is a plus but not ...

Alphabe Insight Inc

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

This role is ideal for someone who communicates confidently, listens carefully, and enjoys creating ... Previous call center, customer service, sales, retail, or hospitality experience is a plus but not ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

BAKERRIPLEY

Call Center Specialist (2641)

Houston, TX · On-site

$78K - $79K/yr

Job Summary A Call Center Specialist serves as the primary point of contact for neighbors ... Strong communication and listening skills to understand and address customer needs effectively.

New

HELP-Hire

Call Center Rep $21.00

Houston, TX · On-site

$15.25 - $19/hr

... listening skills • Knowledge of medical terminology • Problem identification and problem ... Call center experience in any industry- Required

New

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Limitless East Marketing

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Alphabe Insight Inc

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

TPI Inc. Inc

Call Center Representative

Houston, TX · On-site

$18/hr

Previous Call Center environment experience required * 1 year of customer care experience preferred ... Excellent verbal and written communication and interpersonal skills along with active listening.

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... Excellent listening, verbal and written skills * Detail oriented, flexible, and self-motivated Be ...

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All JobsCall Listener JobsCall Listener Jobs in Houston, TX

Call Listener information

See Houston, TX salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call listener in Houston, TX is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Houston, TX?

For Call Listener jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Houston, TX look for?

The top searched job categories for Call Listener jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Listener jobs?

Cities near Houston, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Houston, TX as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Representative

Houston, TX • On-site

Biz Voice Boost
See more jobs at Biz Voice Boostexternal

$53K - $59K/yr

Other

Posted 9 days ago

Job description

Call Center Representative

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary: We are seeking a professional and customer-focused Call Center Representative to communicate with customers, answer questions, and provide helpful information about products and services. This role is ideal for someone who communicates confidently, listens carefully, and enjoys creating positive customer experiences.

Responsibilities:

  • Respond to incoming customer calls and provide friendly, professional assistance.
  • Answer questions regarding products, services, and promotions.
  • Provide clear, accurate, and helpful information.
  • Assist with customer inquiries, requests, and follow-ups.
  • Support customer satisfaction and relationship-building initiatives.
  • Follow up with customers and prospective customers as needed.
  • Assist with customer acquisition and promotional activities.
  • Address routine customer concerns and direct complex issues appropriately.
  • Communicate customer feedback and relevant information to team members.
  • Maintain a positive and professional tone during all interactions.
  • Collaborate with team members to meet customer service objectives.
  • Participate in ongoing training and professional development.

Benefits:

  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service and communication experience
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Friendly, professional, and customer-focused attitude.
  • Ability to communicate clearly and confidently.
  • Strong problem-solving abilities.
  • Excellent organizational and multitasking skills.
  • Comfortable handling multiple customer interactions.
  • Positive attitude and eagerness to learn.
  • Reliable, adaptable, and self-motivated.
  • Ability to work effectively independently and as part of a team.
  • Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.
Additional Information
  • Competitive Salary: $53,000 – $59,000 per year.
  • Full-time employment with a professional and collaborative team.
  • Career growth and advancement opportunities.
  • Professional development and ongoing learning opportunities.
  • Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
  • Exposure to a variety of marketing initiatives and business projects.
  • Supportive environment that encourages creativity and new ideas.
  • Opportunities to take on additional responsibilities as you grow within the organization.

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