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Call Listener Jobs in Houston, TX (NOW HIRING)

Talent Haven HR

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to ... Strong verbal communication and active listening skills. * Positive attitude and professional ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Strong listening skills to understand customer needs. * Analytical and problem-solving abilities

E-Solutions

Call Center Representative

Santa Fe, TX · On-site

$14.75 - $18.50/hr

Call Center Representative We are seeking a highly skilled and empathetic Customer Service VIP ... Build meaningful customer relationships through genuine interest, active listening, and solution ...

Paychex

Call Center Representative

Sugar Land, TX

$14.75 - $18.50/hr

Call Center Representative Houston Federal Credit Union Employment Type: Full Time, Non-Exempt ... Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer ...

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All JobsCall Listener JobsCall Listener Jobs in Houston, TX

Call Listener information

See Houston, TX salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for call listener in Houston, TX is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Houston, TX?

For Call Listener jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Houston, TX look for?

The top searched job categories for Call Listener jobs in Houston, TX are:

What cities near Houston, TX are hiring for Call Listener jobs?

Cities near Houston, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Houston, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Representative

Talent Haven HR

Houston, TX • On-site

$15.25 - $19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

We are seeking a professional and customer-focused Call Center Representative to provide exceptional customer support and ensure positive customer experiences. This role is ideal for individuals who enjoy helping others, communicating effectively, and working in a fast-paced, team-oriented environment.

Responsibilities
  • Handle inbound and outbound customer calls professionally.
  • Assist customers with questions regarding products and services.
  • Resolve routine customer concerns promptly and courteously.
  • Provide accurate information while maintaining high customer service standards.
  • Build positive customer relationships through outstanding service.
  • Collaborate with team members to improve the customer experience.
  • Follow company customer service policies and procedures.
  • Participate in ongoing training and professional development.
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Positive attitude and professional demeanor.
  • Strong organizational and multitasking skills.
  • Ability to work independently and as part of a team.
  • Reliable, adaptable, and detail-oriented.
  • Previous experience in customer service, retail, hospitality, or a call center environment is a plus but not required.