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Call Listener Jobs in Wichita Falls, TX (NOW HIRING)

Active Listening: Giving full attention to what other people are saying, taking time to understand ... If you receive a call or email like this, please do not provide the information being requested. If ...

Active Listening: Giving full attention to what other people are saying, taking time to understand ... If you receive a call or email like this, please do not provide the information being requested. If ...

Solar Mechanic - Wichita Solar

Electra, TX

$19.75 - $26/hr

Call for repairs * Perform regular preventive maintenance * Complete and file all appropriate ... Active listening skills and effective communication, including an openness to diverse input and ...

... hours call out service to meet customer needs • Communicates job progress to supervisor and ... listen to and understand information and ideas presented through spoken words and sentences • ...

$$ EMT or LVN $$

Wichita Falls, TX · On-site

$17.25 - $22.75/hr

TOP $$ PAID--APPLY OR CALL ME TODAY 404-416-7248 Center Medical Specialist Seeking EMT Basic, EMT ... to listen to and understand information and ideas presented through spoken words and sentences ...

$$ EMT or LVN $$

Wichita Falls, TX · On-site

$17.75 - $23.50/hr

TOP $$ PAID--APPLY OR CALL ME TODAY 404-416-7248 Center Medical Specialist Seeking EMT Basic, EMT ... to listen to and understand information and ideas presented through spoken words and sentences ...

$$ EMT or LVN $$

Wichita Falls, TX · On-site

$17.75 - $23.50/hr

TOP $$ PAID--APPLY OR CALL ME TODAY 404-416-7248 Center Medical Specialist Seeking EMT Basic, EMT ... to listen to and understand information and ideas presented through spoken words and sentences ...

Call Listener information

See Wichita Falls, TX salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call listener in Wichita Falls, TX is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What cities near Wichita Falls, TX are hiring for Call Listener jobs?

Cities near Wichita Falls, TX with the most Call Listener job openings:

Infographic showing various Call Listener job openings in Wichita Falls, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

$24.25/hr

Full-time

Posted 4 days ago


Land O'Lakes rating

8.0

Company rating: 8.0 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

87th of 443 rated food and drinks producers


Job description

Receiver Operator

SHIFT: 1st shift 6:00am to 4:30pm; overtime as needed.

PAY: $24.25 per hour

JOB SUMMARY:

This role is part of our Purina Animal Nutrition business helping our network of local cooperatives, independent dealers and other large retailers serve producers, and animal owners throughout the United States. Through industry -leading R&D and committed partnerships, we innovate the nutrition products and practices that unlock the full potential of every animal for a healthier, more productive life. 

The Production Operator focuses on setting up, operating, maintaining, and troubleshooting manufacturing production (i.e., machining, processing, assembly, or packaging) equipment including: Operating machine tool, chemical processing, assembly, or packaging equipment to manufacture products according to production specifications, schedules, volume/cost/wastage targets, and quality standards •Moving, packing, and sorting raw materials or finished goods •Monitoring the quality of output to identify, discard, or re-manufacture faulty products •Maintaining accurate daily production records as input to manufacturing performance analysis and examines production materials for processing. Operates all equipment and processes. Monitors machine parameters and troubleshoots processing problems.

REQUIRED EXPERIENCE:

  • Basic computer skills

MINIMUM QUALIFICATIONS:

  • Age: 18 years or older
  • Comprehension: Ability to read, write, comprehend, follow verbal and written instructions.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Safety: Ensuring the complete physical safety of oneself and one’s co-workers at all times without exception
  • Time Management: Showing up on time, reliably completing tasks by the deadline, and adapting to changes in deadlines and priorities with minimal supervision
  • Coordination: Working well with others to meet team goals and adjusting to important changes
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

Physical Requirements for production positions regularly include:

  • Able to lift 50lbs
  • Frequent movement including walking, standing, bending/stooping, turning, twisting, pushing, pulling, raising arms, lifting, climbing and other active movements
  • Performing duties while wearing personal protective equipment
  • Working across temperature zones that may include cold and/or hot environments for extended periods and may include work in environments where dust is present
  • Shift schedules that include days, nights, and weekends, some holidays and periodic overtime

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.


We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O’Lakes and our global entities support diversity in employment practices.

Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.    

If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT. 


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About Land O'Lakes

Sourced by ZipRecruiter

Join our team and be a part of a 100-year-old farmer- and retailer-owned cooperative that is actively shaping the future of the global food and agriculture industry.

Industry

Agriculture

Company size

5,001 - 10,000 Employees

Headquarters location

Arden Hills, MN, US

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