ZipRecruiter

Log In

1

Call Listener Jobs in Waco, TX (NOW HIRING)

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...

next page

Showing results 1-20

All JobsCall Listener JobsCall Listener Jobs in Waco, TX

Call Listener information

See Waco, TX salary details

$9

$15

$22

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Waco, TX is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.07 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Waco, TX? For Call Listener jobs in Waco, TX, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Waco, TX look for? The top searched job categories for Call Listener jobs in Waco, TX are:
What cities near Waco, TX are hiring for Call Listener jobs? Cities near Waco, TX with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

MCI Military Recruitment

Killeen, TX

$14/hr

Full-time

Re-posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers