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Inbound Call Center Jobs in Houston, TX (NOW HIRING)

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Talent Haven HR

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Job Summary We are seeking a professional and customer-focused Call Center Representative to ... Handle inbound and outbound customer calls professionally. * Assist customers with questions ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Handle inbound and outbound calls with a smile (yes, customers can hear it!) * Help customers ...

Alphabe Insight

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting ... Respond to inbound customer inquiries professionally and efficiently. * Provide accurate ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes ...

LAZ Parking Texas, LLC

Call Center Specialist

Houston, TX · On-site

$15/hr

The Call Center Specialist provides exceptional customer service by answering inbound calls and emails to help resolve inquiries, complaints, etc. in a positive and professional manner. This includes ...

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Inbound Call Center information

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How much do inbound call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for inbound call center in Houston, TX is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $15.87 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Houston, TX?

The most popular types of Inbound Call Center jobs in Houston, TX are:

What are popular job titles related to Inbound Call Center jobs in Houston, TX?

For Inbound Call Center jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Houston, TX look for?

The top searched job categories for Inbound Call Center jobs in Houston, TX are:

What cities near Houston, TX are hiring for Inbound Call Center jobs?

Cities near Houston, TX with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Houston, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $31,286 per year, or $15 per hour.

Team Lead Inbound Call Center

Houston, TX • On-site

ReqRoute Inc
201 - 500 employees
Learn more about ReqRoute Incexternal

$21/hr

Other

Re-posted 15 days ago

Job description

Team Lead Inbound Call Center

Location: Winston, NC-Onsite

Contract: C2H

Rate: $21/hr on w2

Job Description

This position requires individuals to perform the following duties and work as part of a team:

  • Meet all KPI Metrics and Deliverables as assigned.
  • Determines and delegates cases to be worked by Representatives when applicable.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
  • Attend all required meetings with clients and provide reporting as necessary.
  • Implements ongoing training and development of all associates.
  • Complete weekly and monthly payroll and timecards for associates.
  • Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
  • Responsible for conducting employee reviews on a monthly basis.
  • Handle all escalation calls for team members as assigned.
  • Monitor call queues to ensure proper call handling efficiency targets are met.
  • Complete minimum phone time requirement each week/month as assigned by team manager.
Qualifications:
  • High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment. Healthcare experience is preferred.
  • College degree preferred.
  • Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
  • Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
  • Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
  • Strong analytical, critical thinking, and problem-solving ability.
  • Demonstrated ability to provide consistent superior customer service to customers.
  • Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.
Reqroute logo

About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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