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Inbound Call Center Jobs in Converse, TX (NOW HIRING)

Nexxaworks

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our ... Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.

GG Media

Call Center Representative

San Antonio, TX · On-site

$33K - $37K/yr

Call Center Representative GG Media is a growing, people-focused company committed to delivering ... Handle inbound and outbound customer calls in a professional manner * Assist customers with general ...

Lumek Visuals

Call Center Representative

San Antonio, TX · On-site

$14.50 - $18.25/hr

Introduction We are seeking a professional and customer-focused Call Center Representative to ... Handle inbound and outbound calls in a professional manner. * Assist customers with inquiries ...

Conduent, Inc.

Call Center Representative

San Antonio, TX · On-site

$15/hr

Call Center Representative - Onsite in San Antonio, TX Are you passionate about helping others and ... Efficiently manage a high volume of inbound calls in a fast-paced environment. * Access cardholder ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Converse, TX

Inbound Call Center information

See Converse, TX salary details

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How much do inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for inbound call center in Converse, TX is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.59 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are popular job titles related to Inbound Call Center jobs in Converse, TX?

For Inbound Call Center jobs in Converse, TX, the most frequently searched job titles are:

What cities near Converse, TX are hiring for Inbound Call Center jobs?

Cities near Converse, TX with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Converse, TX as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,737 per year, or $15.7 per hour.

Call Center Representative

Nexxaworks

San Antonio, TX • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

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