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Inbound Call Center Jobs in Austin, TX (NOW HIRING)

BCForward

Inbound Call Center Representative

Austin, TX · On-site

$20/hr

Transfer callers to appropriate Call Center units when necessary. * Meet individual performance standards, including strict attendance and productivity metrics. * Assist with problem resolution and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

This position is responsible for handling inbound and outbound calls from individuals looking to sell their vehicles. The Call Center Buyer negotiates pricing, secures vehicle purchases, and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

This position is responsible for handling inbound and outbound calls from individuals looking to sell their vehicles. The Call Center Buyer negotiates pricing, secures vehicle purchases, and ...

BCForward

Call Center Representative

Austin, TX · On-site

$18 - $20/hr

Call Center Representative Worksite: Austin, TX Duration: 10+ months with possible extension Start ... Six months high volume inbound contact center experience within the last 12 months Assists with ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Call Center Representative Location: Austin TX 78727 Duration: 10+ Months Contract Pay Rate: $20/hr ... inbound contact center experience within the last 12 months. Would be nice to have skills:

Staffing

Be Seen First

Call Center Customer Service Representative

Austin, TX · On-site

$19 - $20/hr

The ideal candidate will have recent experience handling a high volume of inbound calls and ... Transfer callers to the appropriate Call Center department when necessary. * Meet established ...

New

BCForward

Call Center Representative

Austin, TX · On-site

$19 - $20/hr

Six months high volume inbound contact center experience within the last 12 months. Must be ... Call Center units when necessary. · Meet individual performance standards, including strict ...

BCforward

Call Center

Austin, TX · On-site

$15.75 - $19.75/hr

Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management." Additional Information : Health - Local ...

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All JobsInbound Call Center JobsInbound Call Center Jobs in Austin, TX

Inbound Call Center information

See Austin, TX salary details

$12

$17

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How much do inbound call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for inbound call center in Austin, TX is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What is an inbound call center representative?

Inbound call center jobs involve handling incoming calls from customers or clients. Employees in these roles typically answer questions, provide support, resolve issues, and may process orders or requests. They act as the first point of contact for a company, so strong communication and problem-solving skills are important. Inbound call centers differ from outbound centers, where the primary task is making outgoing calls, often for sales or surveys. These positions are common in industries like telecommunications, banking, retail, and healthcare.

What skills and qualifications are needed to thrive as an inbound call center representative?

To thrive as an Inbound Call Center Representative, you need excellent verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and ticketing platforms is commonly required. Patience, resilience, and a customer-focused attitude help individuals excel in handling diverse customer inquiries and challenges. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to overall organizational success.

What are common challenges faced by inbound call center representatives, and how can they be managed effectively?

Inbound call center agents often encounter high call volumes, managing difficult customer interactions, and meeting strict performance metrics. To manage these challenges, agents benefit from strong communication skills, stress management techniques, and ongoing training. Support from supervisors, clear escalation procedures, and teamwork within the call center environment also play a crucial role in maintaining job satisfaction and delivering excellent customer service.

What is the difference between Inbound Call Center vs Customer Service Representative?

AspectInbound Call CenterCustomer Service Representative
Primary RoleHandle incoming calls, assist customers, process ordersAssist customers, answer inquiries, resolve issues
Work EnvironmentCall centers, office settingsOffice, retail, or remote environments
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, problem-solving
Common CertificationsNone required but beneficialNone required but beneficial

While both roles involve assisting customers via phone, an Inbound Call Center primarily focuses on handling incoming calls related to orders or support, often within a call center environment. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. Both roles require strong communication skills and may benefit from similar certifications, but their work scope and environment differ slightly.

What skills are needed for inbound call center?

Inbound call center agents need strong communication skills, active listening, patience, and problem-solving abilities. They should be proficient in using call center software and have good time management to handle high call volumes efficiently.

What are the most commonly searched types of Inbound Call Center jobs in Austin, TX?

The most popular types of Inbound Call Center jobs in Austin, TX are:

What are popular job titles related to Inbound Call Center jobs in Austin, TX?

For Inbound Call Center jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Inbound Call Center jobs in Austin, TX look for?

The top searched job categories for Inbound Call Center jobs in Austin, TX are:

What cities near Austin, TX are hiring for Inbound Call Center jobs?

Cities near Austin, TX with the most Inbound Call Center job openings:

Inbound Call Center jobs near you
Infographic showing various Inbound Call Center job openings in Austin, TX as of August 2026, with employment types broken down into 89% Full Time, 3% Temporary, and 8% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Inbound Call Center Representative

BCForward

Austin, TX • On-site

$20/hr

Contractor

Medical, Vision, Life

Posted 18 days ago

Job description

Position: Customer Service Representative

Worksite: Austin, TX

Duration: 11 months (Possible extension)

Shift: Monday – Friday (any 8-hour shift between 7 AM to 7 PM CST)

Pay: $20/HR on W2

Job Description

We are seeking a Customer Service Representative to join our team supporting Medicaid providers and clients. The ideal candidate will have experience in a high-volume contact center and the ability to deliver accurate information, document interactions, and meet attendance and performance metrics.

Responsibilities:

  • Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and program questions.
  • Respond promptly, courteously, and concisely to phone inquiries.
  • Document all interactions in clear and concise online logs.
  • Transfer callers to appropriate Call Center units when necessary.
  • Meet individual performance standards, including strict attendance and productivity metrics.
  • Assist with problem resolution and escalate complex issues as needed.
  • Perform additional duties as assigned by management.


Required Skills & Qualifications:

  • Minimum six months of recent, verifiable experience in a high-volume contact center.
  • Ability to adhere to strict attendance and performance metrics.
  • Strong verbal communication and customer service skills.
  • Local to Austin, TX, with availability for any 8-hour shift between 7 am and 7 pm.


Preferred Skills:

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Multitasking and organizational skills.
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About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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