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Remote Insurance Call Center Jobs in Austin, TX (NOW HIRING)

ASCENSUS

Bilingual Call Center Representative

Austin, TX · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... This candidate will be active in our client's Call Center queue taking calls from all employees ...

AMBA

Inside Sales Insurance Specialist

Austin, TX · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Austin, TX · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Austin, TX · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Austin, TX

Remote Insurance Call Center information

See Austin, TX salary details

$10

$17

$24

How much do remote insurance call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote insurance call center in Austin, TX is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are the key skills and qualifications needed to thrive as a remote insurance call center representative?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What are the most commonly searched types of Insurance Call Center jobs in Austin, TX?

The most popular types of Insurance Call Center jobs in Austin, TX are:

What are popular job titles related to Remote Insurance Call Center jobs in Austin, TX?

For Remote Insurance Call Center jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Insurance Call Center jobs in Austin, TX look for?

The top searched job categories for Remote Insurance Call Center jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Insurance Call Center jobs?

Cities near Austin, TX with the most Remote Insurance Call Center job openings:

Remote Insurance Call Center jobs near you
Infographic showing various Remote Insurance Call Center job openings in Austin, TX as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,495 per year, or $17.1 per hour.

Remote Call Center Patient Service Representative

Lone Star Circle of Care

Austin, TX • Remote

$16/hr

Full-time

Posted 14 hours ago

Posted today

Job description

***Must live in Texas to be considered***

Remote Call Center Patient Service Representatives will begin employment at a starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour.

Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase.

This pay progression recognizes employees' successful completion of training, demonstrated proficiency across all service areas, and continued commitment to providing exceptional customer service.

We're looking for motivated, patient‑focused professionals to join our team as Remote Call Center Patient Service Representatives!

A Day in the Life of a Remote Call Center Patient Service Representative may look like this:

  • Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
  • Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
  • Assesses patient requests and implied needs, using probing and clarifying questions
  • Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

We ask our Remote Call Center Patient Service Representatives to possess a minimum of:

  • High school diploma or GED preferred; additional work experience may be substituted in lieu of education
  • Minimum of one (1) year of customer service experience
  • Excellent computer skills and the ability to learn new computer programs efficiently

The following experience/skills are preferred:

  • Six (6) months prior medical office or healthcare setting experience
  • Minimum three (3) months call center experience
  • Bilingual English/Spanish language and writing skills 

Key Success Factors

Some key factors that will make an individual successful in this role:

  • Strong communication skills and a positive, team‑oriented attitude
  • Ability to work independently in a remote setting
  • Comfortable navigating multiple systems during calls
  • Dependable, punctual, and able to meet performance expectations

Apply