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Remote Insurance Call Center Jobs (NOW HIRING)

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Call Center Agents

Athens, GA · Remote

$14.50 - $19/hr

Morris Insurance Agency Remote Call Center Agent * Job Type: Full-time * Location: Athens, GA 30601 * Organization: Morris Insurance Agency LLC * Job Rating: 3.8 out of 5 stars Profile Insights Find ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

This is a Remote role supporting a distributed, multi-time-zone workforce. Here's How You'll Make an Impact on the Team * Lead day-to-day operations of a fully remote call center (inbound, outbound ...

MCI Careers

Remote Call Center Representative

ID · Remote

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $11.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

Lap of Love

Call Center Representative

$16/hr

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for ... Pet Insurance * Remote Work From Home Compensation * This position is hourly non-exempt and is ...

MCI Careers

$7.25 - $13.50/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

MCI Careers

$7.25 - $16/hr

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive ...

Managed Care Staffers

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Health Insurance Customer Care Specialist

Chicago, IL · Remote

$24/hr

Remote Temporary (Possibly Temp to Hire) F/T Medicare Benefits Customer Care Specialist Needed $24 ... Medicare Claims & Benefits knowledge, and related customer service call center experience are ...

ARStrat

Call Center Supervisor- Remote

Manitowoc, WI · Remote

Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports ... Knowledge of medical billing, insurance claims, and healthcare administration is a plus ...

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How much do remote insurance call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote insurance call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

More about Remote Insurance Call Center jobs
What cities are hiring for Remote Insurance Call Center jobs? Cities with the most Remote Insurance Call Center job openings:
What are the most commonly searched types of Insurance Call Center jobs? The most popular types of Insurance Call Center jobs are:
What states have the most Remote Insurance Call Center jobs? States with the most job openings for Remote Insurance Call Center jobs include:
What job categories do people searching Remote Insurance Call Center jobs look for? The top searched job categories for Remote Insurance Call Center jobs are:
Remote Insurance Call Center jobs near you
Healthcare Call Center Representative

Healthcare Call Center Representative

Sigma Systems, Inc.

Pittsburgh, PA • Remote

$15.50 - $19.50/hr

Full-time, Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

26-00653 Remote Healthcare Call Center Representative, 3 Months, Contract, Pittsburgh, PA ( Local Candidates Only)
Sigma Systems Inc is looking to hire a Remote Healthcare Call Center Representative to work for our client based in Pittsburgh, PA
Due to the governmental nature of these positions, only US Citizens are eligible to apply.

Responsibilities and Qualifications:

  • Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
  • Bilingual Spanish speaking candidates are welcome and encouraged to apply
  • This is high energy role and requires individuals who can adapt to changes quickly
  • Will work in a fast-paced environment
  • Must have empathy and the ability to control conversation/call
  • High school/GED required
  • Must have customer service experience
  • Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
  • Soft skills are very important to this role and require a level of professionalism and caring.
  • Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
  • Must be able to work any shift between 8:00AM - 8:00PM
  • Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
  • Professional behavior, on camera training and adherence to the current Work from Home policy is required.
  • Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
  • Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.

***Candidates who successfully complete the training program) will receive a bonus of $250. In order to be eligible, candidates must maintain acceptable attendance and no more than three absences or occurrences including late or early departures. They must be performing overall and meeting all job description criteria.

***Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500. In order to be eligible, candidates need to be performing overall and maintain acceptable attendance standards. They may not be on any type of documented coaching.

***Candidates who successfully complete the first 6 months on assignment will be eligible to convert to full-time Gateway employees. This will be dependent upon factors such as business needs and performance.

***Candidates who have had 3 or more absences including call-offs, late arrivals or early departures during the 6-week training period, will be subject to having their contracts ended.