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Comcast Customer Experience Representative Jobs (NOW HIRING)

Rabobank

Customer Experience Representative

Cedar Falls, IA · On-site

$15 - $20.25/hr

Job Title Customer Experience Representative The Customer Experience Representative role provides an opportunity for someone who enjoys a challenge, finding solutions, and is fulfilled by helping ...

RI Temps, Inc.

Be Seen First

Customer Experience Representative

Warwick, RI · On-site

$23/hr

Customer Experience Representative (Temporary) Pay Rate: $23.00 per hour Location: On-site (Hybrid potential after training) Industry: Commercial Insurance Department: Marketing Schedule: 32-40 hours ...

Hearst Health

Customer Experience Representative

Plano, TX

$15.50 - $21/hr

Customer Experience Representative Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with ...

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How much do comcast customer experience representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for comcast customer experience representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Comcast Customer Experience Representatives and how can they be managed effectively?

Comcast Customer Experience Representatives often encounter challenges such as handling high call volumes, resolving complex customer issues, and managing occasional difficult interactions. Success in this role requires strong communication skills, patience, and the ability to remain calm under pressure. Many representatives find it helpful to use active listening techniques, follow established protocols, and seek support from team leads or supervisors when needed. Regular team meetings and ongoing training also provide valuable opportunities to share best practices and improve problem-solving skills.

What are the key skills and qualifications needed to thrive as a Comcast Customer Experience Representative, and why are they important?

To thrive as a Comcast Customer Experience Representative, you need strong communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with CRM systems, call center software, and troubleshooting tools is typically required. Patience, problem-solving ability, and a positive attitude help you excel when addressing customer concerns and building rapport. These skills are vital for ensuring customer satisfaction, retention, and effective resolution of issues in a fast-paced environment.

What is the difference between Comcast Customer Experience Representative vs Comcast Customer Service Associate?

AspectComcast Customer Experience RepresentativeComcast Customer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; entry-level position
Work EnvironmentCall centers, retail stores, or remote settings; interacting directly with customersCall centers, retail locations; assisting customers with service issues
Employer & Industry UsageCommonly used in customer-facing roles at ComcastOften used interchangeably with Customer Experience Representative in Comcast roles
Comparison Focus Broader responsibilities including customer retention and experience enhancementPrimarily focused on handling customer inquiries and basic support

The Comcast Customer Experience Representative typically has broader responsibilities, including improving customer satisfaction and retention, while the Customer Service Associate mainly handles inquiries and basic support. Both roles require similar credentials and work environments, making them closely related but distinct in scope.

What are Comcast Customer Experience Representatives?

Comcast Customer Experience Representatives are frontline employees who assist customers with a variety of needs, including billing inquiries, technical support, account updates, and service troubleshooting. They handle phone calls, chats, or in-person interactions, providing solutions and ensuring customer satisfaction. These representatives play a critical role in maintaining Comcast’s reputation by delivering helpful, courteous, and efficient service to every customer. Their responsibilities also include educating customers about products and services and resolving any complaints or issues promptly.
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What job categories do people searching Comcast Customer Experience Representative jobs look for? The top searched job categories for Comcast Customer Experience Representative jobs are:
Comcast Customer Experience Representative jobs near you
Infographic showing various Comcast Customer Experience Representative job openings in the United States as of June 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 88% Contract, and 4% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Experience Representative (Repair)

Customer Experience Representative (Repair)

Comcast

Denver, CO • On-site

$16.50 - $22.50/hr

Full-time

Posted yesterday

Job description

Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

BE THE VOICE OF AWESOME.

More Than a Call Center

The Front Line to Customer Happiness

When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile.

XFINITY'S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.

To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think "off-script" to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime, weekends.Fluent in another language? Certain locations have amazing bilingual opportunities available!

If you're ready to be the Voice of Awesome and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.

Qualifications

- High School or Equivalent

- Generally requires 1-2 years related experience

Apply