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Remote Customer Experience Manager Jobs (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

New

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

New

Nexora Talent

Remote- Customer Experience Service +

Austin, TX · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... In this role, you will assist with coordinating client requests, managing service details, and ...

New

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How much do remote customer experience manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for remote customer experience manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a Remote Customer Experience Manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
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Remote Customer Experience Manager jobs near you
Customer Experience Manager

Customer Experience Manager

Oracle Lighting

Metairie, LA • Remote

Full-time

Posted 9 days ago

Job description

JOIN THE TEAM THAT'S REDEFINING AUTOMOTIVE LIGHTING


ABOUT ORACLE LIGHTING

ORACLE Lighting is an industry-leading innovator in automotive and off-road lighting solutions, known for pushing the boundaries of technology and style. We're a passionate team on a mission to illuminate the road ahead and we're growing fast. If you're ready to lead from the front, inspire a team, and make a real impact, this is your moment.


THE OPPORTUNITY

We're looking for a dynamic, customer-obsessed Customer Experience Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service Agents, champion our brand in every interaction, and build the systems and culture that turn customers into lifelong ORACLE fans. This is a high-impact leadership role where your ideas matter, your results are visible, and your career can accelerate.


WHAT YOU'LL DO

  • Lead, coach, and energize a team of remote Customer Service Agents delivering fast, accurate, and empathetic service across phone, email, and live chat.
  • Own daily operations, balancing workloads and managing ticket distribution through platforms like eDesk to keep everything running like a well-tuned engine.
  • Be the go-to escalation expert, turning complex, high-stakes customer situations into positive, trust-building resolutions.
  • Track call volumes and service levels in real time, fine-tuning workflows to keep response times sharp and team productivity high.
  • Champion our 5-star review program by proposing incentives and sharing bi-weekly wins that celebrate the team's excellence.
  • Craft, review, and continuously improve customer service macros and scripts to ensure every interaction reflects our quality standards.
  • Dig into customer feedback from our 'Help Us Do Better' form and other touchpoints and turn insights into action plans.
  • Maintain and update internal tools to ensure customer insights flow seamlessly to the right teams.
  • Collaborate cross-functionally with other departments to keep communication tight and customer needs front-and-center.
  • Analyze and report on KPIs, including CSAT scores, response times, resolution rates, and agent performance to drive continuous improvement.
  • Identify process gaps and help develop SOPs and training programs that set the whole team up for success.


WHAT YOU BRING


Required:

  • Proven leadership experience in customer service or senior-level customer support.
  • Outstanding verbal and written communication skills to connect with people naturally and professionally.
  • A calm, solutions-focused approach when resolving escalated issues with empathy and tact.
  • Stellar time management and organizational chops. You thrive in fast-paced, multi-priority environments.
  • Hands-on experience with support platforms.
  • Analytical mindset with the ability to turn data into meaningful, performance-boosting decisions.
  • A leadership style that inspires accountability, personal growth, and a positive team culture.


Preferred (Bonus Points!):

  • Experience managing remote or outsourced customer service teams.
  • Background in the automotive or aftermarket parts industry.
  • Familiarity with Shopify, Slack, and integrated customer service ecosystems.
  • Passion for continuous improvement and a love of well-documented processes.


HOW WE MEASURE YOUR SUCCESS

  • High customer satisfaction and resolution rates that reflect genuine care.
  • Consistent positive feedback from customers and internal stakeholders.
  • A highly engaged, high-performing customer service team.
  • Efficient, optimized ticket and call volume management.
  • Ongoing service process improvements that elevate the entire customer experience.


WHY ORACLE LIGHTING?

  • Work for a recognized leader in automotive lighting innovation.
  • Be part of a culture that values bold ideas, team wins, and customer obsession.
  • Lead a motivated team and have a direct impact on how customers experience our brand.
  • A collaborative, energetic environment based out of Metairie, LA - at the heart of a vibrant community.


Ready to Light the Way Forward?

Apply now and join a team that is passionate about innovation, service, and making every customer interaction count.

Apply