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Remote Customer Experience Cx Jobs (NOW HIRING)

Trident

Customer Experience (CX) Analyst

As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in ...

BodySpec

Remote Customer Experience Representative

$49K/yr

Remote Health Consultant Are you tired of customer service jobs where you read from a script, push ... Strong working knowledge of CX KPIs, metrics, and best practices * Proven ability to adapt quickly ...

BodySpec

Remote Customer Experience Representative

$49K/yr

Remote Health Consultant Are you tired of customer service jobs where you read from a script, push ... Strong working knowledge of CX KPIs, metrics, and best practices * Proven ability to adapt quickly ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Traveling with Tasha

Remote Customer Experience Specialist

$17.50 - $23/hr

About the job Remote Customer Experience Specialist Overview We are looking for a Remote Customer Experience Specialist in the Phoenix area to guide clients through the travel planning process. This ...

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How much do remote customer experience cx jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for remote customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

More about Remote Customer Experience Cx jobs
What cities are hiring for Remote Customer Experience Cx jobs? Cities with the most Remote Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Remote Customer Experience Cx jobs? States with the most job openings for Remote Customer Experience Cx jobs include:
What job categories do people searching Remote Customer Experience Cx jobs look for? The top searched job categories for Remote Customer Experience Cx jobs are:
Remote Customer Experience Cx jobs near you
Infographic showing various Remote Customer Experience Cx job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 78% Full Time, 5% Part Time, 2% Temporary, 8% Contract, and 1% Nights. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
Customer Experience (CX) Analyst

Customer Experience (CX) Analyst

Trident

Remote

Other

Posted 13 days ago

Job description

Customer Experience (CX) Analyst

Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale toward our ambitious goal of 25,000 net members by the end of 2026, we are seeking a Customer Experience (CX) Analyst to join our remote team in the Philippines. This role is pivotal in shaping member journeys, optimizing retention, and driving growth through actionable analytics. You will report directly to the Experience Champion & OKR Program Owner and serve as the voice of the member, translating complex data into strategic recommendations for leadership. Key responsibilities include:

  • Design and manage the analytics framework for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) across six primary member touchpoints.
  • Analyze over 160,000 annual call records and member journey data to identify friction points and behavioral patterns.
  • Build and maintain an early-warning retention model to identify and reduce preventable cancellations.
  • Measure and report on service performance, including escalations, journey fluidity, and service track efficiency across Member, Broker, Group, and Affiliate segments.
  • Track and report on growth objectives, including channel-specific ramps and progress toward 25,000 net members.
  • Develop weekly dashboards for quotes, enrollments, and conversion rates across product lines.
  • Analyze partner and broker channel performance against monthly enrollment targets, monitoring improvements in Broker NPS and conversion rates.
  • Translate analytics into actionable journey improvements and pipeline optimizations, advising leadership to ensure key results are supported by robust analysis.

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