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Remote Customer Experience Cx Jobs (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

Customer Experience Team Manager We are seeking a Customer Experience Team Manager to join our ... fully remote CX teams that deliver consistently exceptional customer experiences across all ...

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How much do remote customer experience cx jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

More about Remote Customer Experience Cx jobs
What cities are hiring for Remote Customer Experience Cx jobs? Cities with the most Remote Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Remote Customer Experience Cx jobs? States with the most job openings for Remote Customer Experience Cx jobs include:
What job categories do people searching Remote Customer Experience Cx jobs look for? The top searched job categories for Remote Customer Experience Cx jobs are:
Remote Customer Experience Cx jobs near you
Infographic showing various Remote Customer Experience Cx job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.

Customer Experience (CX) Associate

PetLabCo.

Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Title: Customer Experience (CX) Associate
Location: US Remote
Shift: Wednesday - Sunday 9:00am ET - 5:30pm ET
Compensation: $18.00/hour + bonus + benefits
About PetLabCo.
PetLabCo. is a fast-growing pet supplement business where our vision is to be the world's most trusted pet health partner. Launching in 2018, we have built a loyal community of loving pet parents and over 1.5 million happy pets whose lives have been positively impacted by our innovative products. We value people who take ownership, move with urgency, and deliver results. This is a strong fit for an ambitious, hardworking animal lover who enjoys solving problems and contributing in a fast-moving, customer-driven team where people are supported in doing thoughtful work that prevents repeat customer issues.
About the role...
PetLabCo. is looking for a skilled Customer Experience (CX) Associate to join our growing team and help customers solve real problems-quickly, clearly, and confidently. In this role, you'll be the voice of a trusted brand that helps pets feel better at every stage of life. You'll work directly with customers across social channels, marketplaces, reviews, chat, and text, chat, and text, taking ownership of issues and guiding customers to the right outcome. This position reports to a CX Team Lead and is a full-time, hourly position.
  • 70% of your time will be dedicated to frontline work primarily across social channels -- Diagnosing problems, explaining next steps, and helping customers move forward with confidence.
  • 20% of your time will be spent monitoring and responding across multiple review platforms-addressing customer concerns, tracking trends, and working to make things right. You'll craft thoughtful, empathetic responses that not only resolve individual issues, but also reflect our commitment to care and transparency for anyone viewing the review.
  • 10% of your time will be team projects (as needed), continuous improvement, and goal-setting. There are weekly check-ins with your team lead focused on performance, learning, and growth.

Requirements
  • 1-3 years relevant work experience.
  • Strong problem-solving skills and the ability to make thoughtful decisions in real time.
  • Clear, confident communication - especially when explaining solutions or setting expectations.
  • Comfort using helpdesk/ticketing software.
  • Working knowledge of Microsoft 365 is preferred.
  • Experience working in a direct-to-consumer (DtC) environment is preferred.
    Our Values
    As a member of the CX team, you identify with our core team values:
  • Thoroughness - We see the forest AND the trees. We demonstrate attention to detail and accuracy. We find ways to make customers' experiences with us better.
  • Dedication - We are passionate about our work. We are committed to our customers, their pets, our teammates and "doing what's right". We are always learning and sharing our knowledge to help others.
  • Empathy - We are pet parents. We understand why our customers and teammates think and feel as they do. We approach individuals from their perspective.
  • Ease - We are problem solvers. We make things easier for the people who rely on us. We remove roadblocks and find smoother paths.
    DNA
  • You learn quickly and adapt easily in a fast-paced environment.
  • You're comfortable facing new or unfamiliar problems and figuring things out.
  • You work independently, ask clarifying questions when needed, and manage your time well.
  • You care about doing good work and being someone others depend on.

Benefits
The Good Stuff...
  • 20 days PTO plus company holidays
  • Company Bonus
  • Medical, Vision and Dental Insurance
  • Short-Term and Long-term disability Insurance
  • Life Insurance
  • 401K
  • Work Remote
  • Monthly Internet Stipend

PetLabCo. is an equal-opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability. We believe that diversity is at the heart of innovation and we welcome passionate candidates from all backgrounds. Come join the family and see for yourself!

Apply