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Remote Customer Experience Cx Jobs (NOW HIRING)

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX ...

CALI

Customer Experience Specialist (CX)

Encinitas, CA · Remote

$21 - $24/hr

... CX Experience team and reports to the Warranty Claims Manager. The primary responsibility is resolving shipping and warehouse claims accurately and efficiently, with a consistent focus on customer ...

Certus Pest Inc

Supervisor, Customer Experience

Tampa, FL · Remote

$65K - $74K/yr

Partner cross-functionally to resolve systemic customer issues and improve CX processes. Success ... Experience supervising hybrid or remote customer service teams. * Background in high-volume ...

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Experience with comprehensive customer database platform oversight preferred. * Excellent knowledge of industry CRM, CX and CX data benchmarks * Ability to develop and implement departmental goals ...

Kia America, Inc.

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Experience with comprehensive customer database platform oversight preferred. * Excellent knowledge of industry CRM, CX and CX data benchmarks * Ability to develop and implement departmental goals ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX ...

CSG

Sales Director - CX Solutions

OR · On-site +1

... Director to drivegrowthof our Customer Experience (CX) portfolio across a set of high ... United States Remote Accommodation: If you would like to be considered for employment opportunities ...

HealthEquity

Director, CX Platform & Data Strategy

$137K - $182K/yr

Agentic CX implementation experience is essential to unify Voice of Customer (VoC) signals and ... Ability to translate data into CX and business decisions Work Environment This is a remote position.

Pavago

Senior Customer Service Lead & Trainer

Proven experience managing remote/offshore teams * Strong English communication (verbal + written ... Growth path into senior operations or CX leadership roles Interview Process * Initial Phone Screen

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How much do remote customer experience cx jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Experience Cx vs Remote Customer Support Specialist?

AspectRemote Customer Experience CxRemote Customer Support Specialist
Primary FocusEnhancing overall customer journey and satisfactionResolving specific customer issues and inquiries
Skills & CertificationsCustomer experience strategies, communication, empathyProduct knowledge, troubleshooting, technical skills
Work EnvironmentCross-department collaboration, data analysisDirect interaction via chat, email, phone
Employer & Industry UsageRetail, tech, service industries focusing on retentionSupport centers, tech companies, e-commerce

Remote Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic planning and cross-team collaboration. In contrast, Remote Customer Support Specialist positions concentrate on resolving specific customer issues through direct communication. Both roles require strong communication skills, but Cx roles emphasize experience enhancement, while support roles focus on technical problem-solving.

More about Remote Customer Experience Cx jobs
What cities are hiring for Remote Customer Experience Cx jobs? Cities with the most Remote Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Remote Customer Experience Cx jobs? States with the most job openings for Remote Customer Experience Cx jobs include:
What job categories do people searching Remote Customer Experience Cx jobs look for? The top searched job categories for Remote Customer Experience Cx jobs are:
Remote Customer Experience Cx jobs near you
Infographic showing various Remote Customer Experience Cx job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 91% Full Time, 2% Contract, and 5% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
CX Business Architect - REMOTE

CX Business Architect - REMOTE

PTP

Austin, TX • On-site, Remote

$59.25 - $77/hr

Full-time

Posted 13 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide thought leadership to develop innovative business solutions for our clients
  • Identify and pursue longer term initiatives that help maintain and grow accounts
  • Prioritize features for major initiatives when planning releases
  • Refine features in the backlog to clearly define requirements, benefits, and priorities
  • Optimize delivery processes and methodologies to enhance efficiency and results
  • Lead business requirements sessions with client staff
  • Contribute as a member of delivery teams for business case development, design and testing
  • Assist in mapping requirements to designs, maintaining traceability through the process
  • Support the management of client expectations through day-to-day interactions with clients
  • Guide client understanding of proposed solutions and the business value they will bring
  • Own and drive the completion of project deliverables
  • Develop, maintain and grow client relationships

Requirements
  • 10+ years of business consulting experience on contact center, self service, and CX projects
  • 5+ years on large-scale IVR projects
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience working in large, complex client environments
  • Excellent written and oral communication skills
  • Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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