ZipRecruiter

Log In

1

Customer Experience Cx Jobs (NOW HIRING)

Lorven Technologies

NJ · On-site

Customer Experience (CX) SME Location: Hanover, NJ The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy, optimizing ...

Lorven Technologies

Customer Experience (CX) SME Location: Hanover, NJ The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy, optimizing ...

Scout Exchange

Customer Experience (CX) SME

Hanover, PA · On-site

$17 - $21.50/hr

Customer Experience (CX) SME Location: Hanover Role Overview The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy ...

Trident

Customer Experience (CX) Analyst

Customer Experience (CX) Analyst Trident is a leading provider of virtual assistant services, empowering busy professionals to streamline their administrative and operational workloads. As we scale ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital ...

Guidehouse

Customer Experience (CX) Lead

Arlington, VA · On-site

$113K - $188K/yr

Guidehouse is seeking a Customer Experience (CX) Lead to support enterprise system modernization efforts for foreign assistance programs, including FACTS Info and related platforms. This role sits at ...

Kaygen

Customer Experience (CX) consultant

Dallas, TX · On-site

Customer Experience (CX) consultant Location: DFW, TX Duration: 6 Months * The Consultant must possess the following qualifications and experience: • Demonstrated experience in aviation operations ...

Generac

Vice President Customer Experience (CX)

Pewaukee, WI · On-site

$135K - $173K/yr

Vice President Customer Experience (CX) We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions ...

Generac

Vice President Customer Experience (CX)

Waukesha, WI · On-site

$138K - $177K/yr

Vice President Customer Experience (CX) We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions ...

next page

Showing results 1-20

All JobsCustomer Experience Cx Jobs

Customer Experience Cx information

See salary details

$12

$20

$29

How much do customer experience cx jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for a Customer Experience (CX) specialist?

Customer Experience (CX) specialists typically handle customer inquiries, resolve issues or complaints, and gather feedback to identify areas for improvement. Their day-to-day work may involve interacting with customers via phone, email, or chat, coordinating with internal teams to address service challenges, and updating CRM records. CX specialists also monitor customer satisfaction metrics and may participate in projects to enhance touchpoints or develop new support resources. This role requires proactive communication, a keen eye for customer needs, and a collaborative approach to ensuring positive experiences at every stage of the customer journey.

What are the key skills and qualifications needed to thrive in the Customer Experience Cx position, and why are they important?

To excel as a Customer Experience (CX) professional, you should have strong problem-solving abilities, excellent communication skills, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and analytics tools is often required, while certifications like CXPA's Certified Customer Experience Professional (CCXP) may be advantageous. Empathy, patience, and adaptability are standout soft skills in this role. These skills are essential for effectively resolving customer issues, fostering loyalty, and continuously improving the customer journey.

What is a Customer Experience (CX) job?

A Customer Experience (CX) job focuses on improving interactions between a company and its customers to ensure satisfaction and loyalty. CX professionals analyze customer feedback, optimize processes, and collaborate with different teams to enhance the overall experience. Their role may include handling inquiries, reducing pain points, and implementing solutions that improve customer retention. Effective CX employees prioritize empathy, communication, and problem-solving to create a positive brand perception.

More about Customer Experience Cx jobs
What cities are hiring for Customer Experience Cx jobs? Cities with the most Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Customer Experience Cx jobs? States with the most job openings for Customer Experience Cx jobs include:
What job categories do people searching Customer Experience Cx jobs look for? The top searched job categories for Customer Experience Cx jobs are:
Customer Experience Cx jobs near you
Infographic showing various Customer Experience Cx job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
Customer Experience (CX) SME

Customer Experience (CX) SME

Lorven Technologies

NJ • On-site

Other

Posted 14 days ago

Job description

Hi
Our client is looking for a Customer Experience (CX) SME project in Hanover, NJ below is the detailed requirement.
Job positing Title: Customer Experience (CX) SME
Location: Hanover, NJ
Job description:
The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy, optimizing customer journeys, and embedding experience-led design across business and technology initiatives. The role bridges business, product, and delivery teams to ensure measurable improvements in customer outcomes and business value.
CX Strategy & Transformation

  • Define and lead end-to-end CX strategy aligned with business goals and customer needs
  • Establish frameworks to prioritize initiatives and measure CX impact (e.g., NPS, CSAT, journey KPIs)
  • Translate strategic vision into actionable roadmaps and delivery plans
Customer Journey & Design
  • Lead customer journey mapping (current vs. future state) and identify pain points/opportunities
  • Drive experience-led design thinking workshops with business stakeholders
  • Ensure solutions are grounded in real customer insights and behaviors
Insights & Analytics
  • Leverage customer data, feedback loops, and research to generate actionable insights
  • Define and track CX performance metrics and success criteria
  • Support building measurable business cases tied to customer value
Stakeholder Management
  • Act as a trusted advisor to senior stakeholders across business, product, and IT
  • Align cross-functional teams on CX priorities and outcomes
  • Drive governance for CX initiatives and experience standards
Delivery Enablement
  • Collaborate with product, UX, and engineering teams to embed CX into delivery
  • Ensure consistency of experience across digital and non-digital touchpoints
  • Support solution design, scope definition, and transformation programs
Core Skills & Experience
  • 10+ years experience in Customer Experience, Digital Transformation, or Consulting
  • Strong expertise in:
  • Customer journey mapping & service design
  • Design thinking methodologies
  • CX measurement frameworks (NPS, VoC, experience analytics)
  • Proven ability to link CX initiatives to business outcomes and ROI
  • Experience in banking / financial services (preferred, given context)
  • Strong stakeholder management at Director/MD level
Key Competencies
  • Customer-first mindset with strong business acumen
  • Strategic thinking with hands-on delivery experience
Data-driven decision making
  • Excellent communication and storytelling (executive-level)
  • Ability to operate across business and technology boundaries
Typical Deliverables
  • CX strategy & transformation roadmap
  • Customer journey maps (as-is / to-be)
  • Experience design frameworks and principles
  • Measurement dashboards and value tracking models
  • Executive-level presentations and business cases
Success Metrics
  • Improvement in customer satisfaction (NPS/CSAT)
  • Increased adoption of digital/customer journeys
  • Reduction in friction points and operational inefficiencies
  • Demonstrable business value linked to CX initiatives
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

FacebookTwitter

View All Lorven technologies Jobs

Apply