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Customer Experience Cx Jobs (NOW HIRING)

Lorven Technologies

Customer Experience (CX) SME Location: Hanover, NJ The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy, optimizing ...

SysMind, LLC

Customer Experience (CX) SME

Rosemont, IL

$18 - $22.50/hr

Customer Experience (CX) SME Location: Hanover, NJ- Onsite Duration: Long Term Contract Domain: Customer Experience (CX), Digital Transformation, Consulting, Banking/Financial Services Job Summary ...

CYNET SYSTEMS

Customer Experience (CX) SME

Whippany, NJ · On-site

$85 - $90/hr

Strong expertise in customer journey mapping & service design. * Design thinking methodologies. * CX measurement frameworks (NPS, VoC, experience analytics). * Proven ability to link CX initiatives ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital ...

Guidehouse

Customer Experience (CX) Lead

Arlington, VA

$113K - $188K/yr

Guidehouse is seeking a Customer Experience (CX) Lead to support enterprise system modernization efforts for foreign assistance programs, including FACTS Info and related platforms. This role sits at ...

Guidehouse

Customer Experience (CX) Lead

Washington, DC

$113K - $188K/yr

Guidehouse is seeking a Customer Experience (CX) Lead to support enterprise system modernization efforts for foreign assistance programs, including FACTS Info and related platforms. This role sits at ...

Guidehouse

Customer Experience (CX) Lead

Arlington, VA · On-site

$113K - $188K/yr

Guidehouse is seeking a Customer Experience (CX) Lead to support enterprise system modernization efforts for foreign assistance programs, including FACTS Info and related platforms. This role sits at ...

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How much do customer experience cx jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for a Customer Experience (CX) specialist?

Customer Experience (CX) specialists typically handle customer inquiries, resolve issues or complaints, and gather feedback to identify areas for improvement. Their day-to-day work may involve interacting with customers via phone, email, or chat, coordinating with internal teams to address service challenges, and updating CRM records. CX specialists also monitor customer satisfaction metrics and may participate in projects to enhance touchpoints or develop new support resources. This role requires proactive communication, a keen eye for customer needs, and a collaborative approach to ensuring positive experiences at every stage of the customer journey.

What job makes $10,000 a month without a degree?

A Customer Experience (CX) professional can potentially earn $10,000 or more per month through roles such as senior CX manager or consultant, especially in high-demand industries or with extensive experience. These roles often require strong communication skills, industry knowledge, and sometimes certifications, but they do not always require a formal degree.

How can I make 2000 a week working from home?

A Customer Experience (CX) role can potentially pay $2,000 or more per week if it involves high-volume customer support, sales, or specialized skills like technical troubleshooting. Achieving this income often requires experience, excellent communication skills, and working for companies that offer competitive pay or performance-based bonuses, typically on a full-time basis with flexible or remote schedules.

Is CX a good career?

Customer Experience (CX) is a growing field focused on improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It offers opportunities across various industries, often requiring skills in communication, empathy, and technology tools like CRM software. CX roles can provide stable employment and career advancement for those interested in customer service and business growth.

What is CX in customer experience?

In customer experience (CX) roles, CX refers to the overall perception customers have of a company's interactions, products, and services. CX professionals analyze customer feedback, utilize tools like CRM software, and develop strategies to improve satisfaction and loyalty across touchpoints.

What are the key skills and qualifications needed to thrive in the Customer Experience Cx position, and why are they important?

To excel as a Customer Experience (CX) professional, you should have strong problem-solving abilities, excellent communication skills, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and analytics tools is often required, while certifications like CXPA's Certified Customer Experience Professional (CCXP) may be advantageous. Empathy, patience, and adaptability are standout soft skills in this role. These skills are essential for effectively resolving customer issues, fostering loyalty, and continuously improving the customer journey.

What is a Customer Experience (CX) job?

A Customer Experience (CX) job focuses on improving interactions between a company and its customers to ensure satisfaction and loyalty. CX professionals analyze customer feedback, optimize processes, and collaborate with different teams to enhance the overall experience. Their role may include handling inquiries, reducing pain points, and implementing solutions that improve customer retention. Effective CX employees prioritize empathy, communication, and problem-solving to create a positive brand perception.

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Customer Experience Cx jobs near you
Customer Experience (CX) SME

Customer Experience (CX) SME

Lorven Technologies

On-site

Full-time

Posted 4 days ago

Job description

Hi
Our client is looking for a Customer Experience (CX) SME project in Hanover, NJ below is the detailed requirement.
Job positing Title: Customer Experience (CX) SME
Location: Hanover, NJ
Job description:
The Customer Experience (CX) Subject Matter Expert (SME) is responsible for driving customer-centric transformation by shaping strategy, optimizing customer journeys, and embedding experience-led design across business and technology initiatives. The role bridges business, product, and delivery teams to ensure measurable improvements in customer outcomes and business value.
CX Strategy & Transformation
  • Define and lead end-to-end CX strategy aligned with business goals and customer needs
  • Establish frameworks to prioritize initiatives and measure CX impact (e.g., NPS, CSAT, journey KPIs)
  • Translate strategic vision into actionable roadmaps and delivery plans

Customer Journey & Design
  • Lead customer journey mapping (current vs. future state) and identify pain points/opportunities
  • Drive experience-led design thinking workshops with business stakeholders
  • Ensure solutions are grounded in real customer insights and behaviors

Insights & Analytics
  • Leverage customer data, feedback loops, and research to generate actionable insights
  • Define and track CX performance metrics and success criteria
  • Support building measurable business cases tied to customer value

Stakeholder Management
  • Act as a trusted advisor to senior stakeholders across business, product, and IT
  • Align cross-functional teams on CX priorities and outcomes
  • Drive governance for CX initiatives and experience standards

Delivery Enablement
  • Collaborate with product, UX, and engineering teams to embed CX into delivery
  • Ensure consistency of experience across digital and non-digital touchpoints
  • Support solution design, scope definition, and transformation programs

Core Skills & Experience
  • 10+ years experience in Customer Experience, Digital Transformation, or Consulting
  • Strong expertise in:
  • Customer journey mapping & service design
  • Design thinking methodologies
  • CX measurement frameworks (NPS, VoC, experience analytics)
  • Proven ability to link CX initiatives to business outcomes and ROI
  • Experience in banking / financial services (preferred, given context)
  • Strong stakeholder management at Director/MD level

Key Competencies
  • Customer-first mindset with strong business acumen
  • Strategic thinking with hands-on delivery experience

Data-driven decision making
  • Excellent communication and storytelling (executive-level)
  • Ability to operate across business and technology boundaries

Typical Deliverables
  • CX strategy & transformation roadmap
  • Customer journey maps (as-is / to-be)
  • Experience design frameworks and principles
  • Measurement dashboards and value tracking models
  • Executive-level presentations and business cases

Success Metrics
  • Improvement in customer satisfaction (NPS/CSAT)
  • Increased adoption of digital/customer journeys
  • Reduction in friction points and operational inefficiencies
  • Demonstrable business value linked to CX initiatives
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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