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Customer Experience Cx Jobs (NOW HIRING)

PetLabCo.

Customer Experience (CX) Associate

$18/hr

Customer Experience (CX) Associate Location: US Remote Shift: Wednesday - Sunday 9:00am ET - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

PetLabCo.

Customer Experience (CX) Associate (AEQ)

$18/hr

Customer Experience (CX) Associate (AEQ) Location: US Remote Shift: Monday - Friday, 9:00am - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

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How much do customer experience cx jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer experience cx in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for a Customer Experience (CX) specialist?

Customer Experience (CX) specialists typically handle customer inquiries, resolve issues or complaints, and gather feedback to identify areas for improvement. Their day-to-day work may involve interacting with customers via phone, email, or chat, coordinating with internal teams to address service challenges, and updating CRM records. CX specialists also monitor customer satisfaction metrics and may participate in projects to enhance touchpoints or develop new support resources. This role requires proactive communication, a keen eye for customer needs, and a collaborative approach to ensuring positive experiences at every stage of the customer journey.

What are the key skills and qualifications needed to thrive in the Customer Experience Cx position, and why are they important?

To excel as a Customer Experience (CX) professional, you should have strong problem-solving abilities, excellent communication skills, and a background in customer service or related fields. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and analytics tools is often required, while certifications like CXPA's Certified Customer Experience Professional (CCXP) may be advantageous. Empathy, patience, and adaptability are standout soft skills in this role. These skills are essential for effectively resolving customer issues, fostering loyalty, and continuously improving the customer journey.

What is a Customer Experience (CX) job?

A Customer Experience (CX) job focuses on improving interactions between a company and its customers to ensure satisfaction and loyalty. CX professionals analyze customer feedback, optimize processes, and collaborate with different teams to enhance the overall experience. Their role may include handling inquiries, reducing pain points, and implementing solutions that improve customer retention. Effective CX employees prioritize empathy, communication, and problem-solving to create a positive brand perception.

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What cities are hiring for Customer Experience Cx jobs? Cities with the most Customer Experience Cx job openings:
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Customer Experience Cx jobs near you
Infographic showing various Customer Experience Cx job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
Director, Customer Experience (CX)

Director, Customer Experience (CX)

Ingram Micro

Irvine, CA • On-site

$171K - $299K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Ingram Micro rating

7.1

Company rating: 7.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

222nd of 399 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.
Your role:
Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience

Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions

CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement

CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes

Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions

Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership

CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience

Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability

What you bring to the role:
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality

Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact

#LI-JJ
The typical base pay range for this role across the U.S. is USD $171,300.00 - $299,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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