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Management experience with direct reports. * Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday. * *Wednesdays are optional but not required.

Motorola

Customer Support Manager

This new and exciting opportunity is within Customer Support Management, where we are committed to consistently offering the very best service to our valued customers. Our people are vital, serving ...

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How much do customer management jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer management in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is customer management?

Customer management refers to the strategies, practices, and tools that businesses use to oversee and improve their interactions with customers. It involves building and maintaining strong relationships, addressing customer needs, solving problems, and ensuring customer satisfaction throughout the entire customer lifecycle. Effective customer management can lead to increased loyalty, repeat business, and positive word-of-mouth, which are crucial for long-term success. This process often utilizes customer relationship management (CRM) software to organize and analyze customer information.

What are the key skills and qualifications needed to thrive in customer management?

To thrive in Customer Management, you need strong interpersonal skills, problem-solving abilities, and a background in business or communications, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, data analysis tools, and ticketing systems is typically required. Exceptional listening, conflict resolution, and adaptability help professionals build lasting customer relationships and handle challenging situations effectively. These skills are crucial for driving customer satisfaction, retention, and overall business success.

How does a customer management professional typically collaborate with other departments to improve the customer experience?

Customer Management professionals regularly work with teams across sales, marketing, product development, and technical support to ensure seamless service delivery. They act as the voice of the customer, sharing feedback and insights that can help shape product features or refine service processes. Effective collaboration often involves participating in cross-functional meetings, coordinating resolution of customer issues, and developing initiatives that enhance customer satisfaction. This role requires strong communication skills and a proactive approach to building relationships with colleagues in different departments.
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Customer Management jobs near you
Infographic showing various Customer Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Management Team Associate

Ypsilanti, MI • On-site

FSS Technologies
Network Security • 11 - 50 employees
Learn more about FSS Technologiesexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Customer Management Team Associate


Industry: Fire Alarm, CCTV, Access Control, Intrusion Detection

Job Type: Full-Time


About FSS Technologies
At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.


What You’ll Do

Key Responsibilities:

The CMT Associate is an Mid-level role designed to support the Finance Team in daily billing operations and collections activities. This position focuses on foundational tasks such as maintaining accurate records, assisting with customer management, detailed account updates, advanced billing and ensuring timely processing of payments and account updates.

This role is ideal for individuals early in their career who are detail-oriented, eager to learn, and motivated to grow within the billing and collections field. You will work closely with senior team members and receive training on FSS Technologies’ processes, systems, and customer service standards.

  • Assist with monitoring accounts to identify outstanding balances.
  • Support the collections team by preparing vendor agreements, drafting emails, and processing lien waivers.
  • Process routine customer payments, refunds, and account adjustments.
  • Manage the collection, preparation, and distribution of lien waivers
  • Coordinate with internal teams and customers to ensure payment is received promptly without delay.
  • Assist in resolving billing discrepancies by gathering documentation or escalating to senior associates.
  • Generate standard reports on account status and collection efforts for management review.
  • Maintain accurate and up-to-date customer account information in CRM.
  • Monitor account balances and payment statuses; assist with collections when needed.
  • Serve as a point of contact for customers regarding billing and account inquiries.
  • Work closely with Director of CMT in relation to install invoicing and issues that arise.
  • Learn and apply FSS Technologies’ billing policies, procedures, and systems.


What We’re Looking For

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.  

  • 0–1 year of experience in billing, collections, customer service, or office administration.
  • Internship or part-time experience in a financial or administrative environment is a plus.
  • Basic knowledge of MS Office (Excel, Word, Outlook).
  • Familiarity with databases or accounting systems is helpful but not required.
  • Strong attention to detail and organizational skills.
  • Clear written and verbal communication.
  • Ability to work in a team environment and follow instructions.
  • Positive attitude and willingness to learn.
  • High school diploma or equivalent required; associate degree in Business Administration or related field preferred. 
  • Prior experience in billing, collections, or customer account management preferred. 
  • Previous experience in a team lead or training role is a plus. 

Compensation & Benefits

  • Base Salary: $22 to $26 per hour
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off, including vacation and company-observed holidays.
  • Opportunities for professional development and career advancement.


Commitment to Inclusion

FSS Technologies is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to building an inclusive, supportive workplace for people of all backgrounds.


Ready to Make a Real Impact?

If you’re looking for a career, not just a job, and want to work for a company where you’re empowered, supported, and rewarded, apply today and start your journey with FSS Technologies.