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Customer Relation Manager Jobs (NOW HIRING)

Big Sandy Superstore

CUSTOMER RELATION SPECIALIST

IN · On-site

$16 - $18/hr

Our customer relations specialists are an important piece of the overall success of Big Sandy ... Provides customer service support by answering phones, managing counter inquiries, processing ...

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$12

$26

$50

How much do customer relation manager jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer relation manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A customer relations manager oversees interactions between a company and its customers to ensure satisfaction and loyalty. They handle customer inquiries, resolve complaints, and develop strategies to improve service quality, often using customer relationship management (CRM) tools. Strong communication and problem-solving skills are essential for this role.

How much is the salary of a Relationship Manager?

The salary of a Customer Relation Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a customer relationship manager?

A customer relationship manager (CRM) is responsible for maintaining and improving relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to ensure positive experiences. Strong communication skills and familiarity with CRM software are essential for this role.

What does a Customer Relation Manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a Customer Relation Manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a Customer Relation Manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is RM salary?

The salary of a Customer Relation Manager (CRM) varies depending on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in many regions. Senior or specialized CRM roles can offer higher compensation, and the position often requires strong communication and customer service skills.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

More about Customer Relation Manager jobs
What cities are hiring for Customer Relation Manager jobs? Cities with the most Customer Relation Manager job openings:
What are the most commonly searched types of Customer Relation jobs? The most popular types of Customer Relation jobs are:
What states have the most Customer Relation Manager jobs? States with the most job openings for Customer Relation Manager jobs include:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relation Manager

ESSENTIAL SOLAR SERVICES LLC

Santa Rosa, CA

Full-time

Posted 25 days ago

Job description

Looking for A1 service provider, self motivated and works well with other.  New company growing fast with great opportunities.