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Customer Relation Manager Jobs (NOW HIRING)

Pedder Auto Group

Customer Relation Specialist

Poway, CA · On-site

$3K - $5K/mo

Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance ...

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How much do customer relation manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer relation manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a Customer Relation Manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a Customer Relation Manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a Customer Relation Manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

More about Customer Relation Manager jobs
What cities are hiring for Customer Relation Manager jobs? Cities with the most Customer Relation Manager job openings:
What are the most commonly searched types of Customer Relation jobs? The most popular types of Customer Relation jobs are:
What states have the most Customer Relation Manager jobs? States with the most job openings for Customer Relation Manager jobs include:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relation Specialist

Pedder Auto Group

Poway, CA • On-site

$3K - $5K/mo

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Type
Full-time
Description
The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (8) locations are - Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR+J of Poway, and Pedder Hyundai of Moreno Valley.
We pride ourselves in having a great work environment that translates to a great customer service experience.
Position Summary
The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships.
Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience.
Essential Duties and Responsibilities
  • Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.
  • Support dealership and manufacturer customer satisfaction survey goals.
  • Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.
  • Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.
  • Coordinate and track due bills, outstanding commitments, and customer requests.
  • Maintain accurate records of customer interactions and communications.
  • Respond to customer inquiries via phone, text message, and email.
  • Collaborate with dealership leadership and team members to enhance the overall customer experience.
  • Identify opportunities to improve customer retention and satisfaction.
  • Assist with customer experience initiatives, special projects, and dealership objectives.
  • Perform additional administrative and customer service duties as assigned.
Qualifications
  • Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Exceptional organizational skills and attention to detail.
  • Ability to handle customer concerns professionally and effectively.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Basic computer proficiency and the ability to learn dealership software systems.
  • Self-motivated with the ability to work independently and as part of a team.
Physical Requirements
  • Ability to sit, stand, and work at a computer for extended periods.
  • Ability to communicate effectively in person, by telephone, and through electronic communication methods.
  • Ability to occasionally move throughout the dealership to assist customers and team members.
Compensation & Benefits
Compensation includes a competitive base plus performance-based incentives tied to customer satisfaction and survey performance.
Eligible employees may also participate in available company benefit programs, Our Auto Group is proud to offer a comprehensive benefit package including:
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Several Supplemental Insurance Offerings
  • Life Insurance
  • Local Discount Programs
  • Employee Assistance Program
  • 401(K)

Salary Description
$3,000 - $5,700 per month

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