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Customer Relation Manager Jobs (NOW HIRING)

Pedder Auto Group

Customer Relation Specialist

Poway, CA · On-site

$3.0K - $5.7K/mo

Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance ...

Bass Pro Shops

Customer Relation Associate

Cary, NC · On-site

$13.50 - $18.50/hr

The Customer Relations Associate performs various Customer Service activities, to include greeting ... Ability to establish and maintain effective working relationships with Management, coworkers and ...

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How much do customer relation manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer relation manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A customer relations manager oversees interactions with clients to ensure satisfaction, address concerns, and build long-term relationships. They analyze customer feedback, coordinate with other departments, and often use CRM software to improve service quality and retention.

How much is the salary of a relationship manager?

The salary of a Customer Relation Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Proficiency in CRM software and communication skills are essential for this role.

What does a Customer Relation Manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a Customer Relation Manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a Customer Relation Manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relation Manager, understanding these principles helps build trust and improve customer satisfaction through clear and reliable interactions.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

More about Customer Relation Manager jobs
What cities are hiring for Customer Relation Manager jobs? Cities with the most Customer Relation Manager job openings:
What are the most commonly searched types of Customer Relation jobs? The most popular types of Customer Relation jobs are:
What states have the most Customer Relation Manager jobs? States with the most job openings for Customer Relation Manager jobs include:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.
CUSTOMER RELATION SPECIALIST

CUSTOMER RELATION SPECIALIST

Big Sandy Superstore

Lancaster, OH • On-site

$14 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

42nd of 59 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Employee Stock Option Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Stock options plan
  • Vision insurance
  • Wellness resources

Customer Relation SpecialistRetail Customer Service Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:
  • Verifies all information related to orders is accurate; identifies and corrects discrepancies.
  • Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
  • Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
  • Completes and processes credit applications, payments and financing paperwork.
  • Communicates with internal and external personnel in a professional and timely manner.
  • Maintains accurate files and processes in order to maximize productivity.
  • Performs clerical support for store staff as needed.
  • Other duties as assigned.

Qualities and skills we are looking for:
  • Excellent verbal and written communication, and listening skills
  • Basic reading and comprehension skills.
  • Basic numerical reasoning skills.
  • Ability to complete paperwork in an accurate, neat and efficient manner.
  • Demonstrated knowledge of software, including Microsoft Office
  • Excellent organizational skills
  • Outstanding customer service skills

Physical Demands:
  • Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:
  • High school diploma or equivalent combination of education and experience
  • Previous clerical experience preferred

Position Type
  • Full-Time/Regular
  • #bssales

Compensation: $14.00 - $15.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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